{ "CUSTOMERS": { "TITLE": "Customers", "DESC": "Monitor the customer base, order activity, risk, and support signals from one high-density workspace", "EXPORT": "Export Report", "SEARCH_PLACEHOLDER": "Search by name, email, phone, or customer ID...", "EMPTY_TITLE": "No matching customers", "EMPTY_MESSAGE": "No customers matched the current search and filters. Try adjusting your criteria.", "PRESENCE": { "ONLINE_NOW": "Online now" }, "PROFILE": { "PREFERRED_CHANNEL_APP": "Customer app" }, "KPI": { "TOTAL_CUSTOMERS": "Total Customers", "ACTIVE_CUSTOMERS": "Active Customers", "NEW_CUSTOMERS": "New Customers", "VIP": "VIP Customers", "BUSINESS": "Business Accounts", "HIGH_RISK": "High Risk", "COMPLAINT_CUSTOMERS": "Customers with Complaints", "REPEAT_REFUNDS": "Repeat Refunds", "ACTIVE_30D": "Active in 30 Days", "WATCHLIST": "Watchlist" }, "FILTERS": { "ALL": "All", "SEARCH_LABEL": "Search Customer", "CITY": "City", "STATUS": "Status", "SPEND_RANGE": "Spend Range", "SPEND": "Spend", "APPLY": "Apply Filters", "RESET": "Reset", "WATCHLIST_ONLY": "Watchlist Only", "CLEAR": "Reset", "ACTIVE_COUNT": "active filters", "FILTER_CUSTOMERS": "Filter Customers", "ADJUST_CRITERIA": "Adjust search criteria", "HAS_ORDERS": "Order Status", "WITH_ORDERS": "Has Orders", "NO_ORDERS": "No Orders", "ACCOUNT_LOCKED": "Account Lock", "LOCKED": "Locked", "UNLOCKED": "Unlocked", "MIN_SPENT": "Min Spend", "MAX_SPENT": "Max Spend", "UPTO": "Up to", "SORT_BY": "Sort By", "SORT_OLDEST": "Oldest First", "SORT_NAME_ASC": "Name (A–Z)", "SORT_NAME_DESC": "Name (Z–A)", "SORT_LAST_LOGIN": "Last Login" }, "TABLE": { "CUSTOMER": "Customer", "ID": "ID", "CITY": "City", "ORDERS": "Orders", "SEGMENT": "Segment", "ACTIVITY": "Activity", "VALUE": "Value", "LAST_ORDER": "Last Order", "PROFILE_RISK": "Profile / Risk", "RISK": "Risk", "SUPPORT": "Support", "STATUS": "Status", "ACTIONS": "Actions" }, "ACTIONS": { "VIEW": "Open Preview" }, "BULK": { "ADD_WATCHLIST": "Add to Watchlist", "FLAG_REVIEW": "Flag for Review", "EXPORT": "Export" }, "SEGMENTS": { "VIP": "VIP", "BUSINESS": "Business", "NEW": "New", "WATCHLIST": "Watchlist", "DORMANT": "Dormant" }, "STATUS": { "ACTIVE": "Active", "LOW_ACTIVITY": "Low Activity", "RESTRICTED": "Restricted", "DORMANT": "Dormant" }, "RISK_LEVEL": { "LOW": "Low", "MEDIUM": "Medium", "HIGH": "High", "CRITICAL": "Critical" }, "SUPPORT": { "VIP_PRIORITY": "VIP Priority", "HIGH_REFUND": "High Refund Load", "FRAUD_SIGNAL": "Fraud Signal", "NEW_CUSTOMER": "New Customer", "RETENTION_NEEDED": "Needs Retention", "COMPLIANCE_REVIEW": "Compliance Review", "DORMANT_ACCOUNT": "Dormant Account", "NO_FLAGS": "No elevated flags" }, "SPENDING": { "ALL": "All", "LT_1000": "Below 1,000 SAR", "BETWEEN_1000_5000": "1,000 - 5,000 SAR", "GT_5000": "Above 5,000 SAR" }, "PAGINATION": { "SUMMARY": "Showing {{start}} - {{end}} of {{total}} customers" }, "DRAWER": { "LIFETIME_VALUE": "Lifetime Value", "ORDERS": "Orders", "LOYALTY_SCORE": "Loyalty Score", "ACTIVE_DAYS": "30-Day Activity", "PHONE": "Phone", "CITY": "City", "JOINED": "Joined", "PREFERRED_CHANNEL": "Preferred Channel", "BEHAVIOR": "Purchase Behavior", "TOTAL_SPENT": "Total Spend", "AVG_BASKET": "Avg Basket", "LAST_ORDER": "Last Order", "SUPPORT_LOAD": "Support Load", "REFUNDS_DISPUTES": "Refunds / Disputes", "WATCH_FLAGS": "Watch Flags", "NOTES": "Team Notes" }, "SECTIONS": { "KPI_TITLE": "Customer Overview", "KPI_DESC": "High-density executive metrics for customer health and value.", "FILTERS_TITLE": "Search & Filters", "FILTERS_DESC": "Narrow the list by city, status, and spending behavior.", "TABLE_TITLE": "Customer List", "TABLE_DESC": "Operational customer view with quick access to preview and actions.", "OVERVIEW_TITLE": "Core Profile", "OVERVIEW_DESC": "Primary customer identity and contact details.", "BEHAVIOR_TITLE": "Spend & Behavior", "BEHAVIOR_DESC": "Commercial signals, last order activity, and support pressure.", "FLAGS_TITLE": "Flags & Notes", "FLAGS_DESC": "Watch indicators and internal team notes." }, "DETAIL": { "PAGE_TITLE": "Customer Details", "PAGE_SUBTITLE": "Profile, behavior, support, refunds, and internal admin actions", "EDIT_ACCOUNT": "Edit Account", "OPEN_ACCESS_PROFILE": "Open Access Profile", "TABS": { "OVERVIEW": "Overview", "WORKFLOW": "Workflow" }, "REGISTERED_AT": "Registered", "ACTION_VIEW_ORDERS": "View Orders", "ACTION_VIEW_CASES": "View Cases", "ACTION_FLAG_REVIEW": "Flag for Review", "ACTION_ESCALATE_REVIEW": "Escalate Review", "ACTION_CLEAR_REVIEW": "Clear Review", "ACTION_SUSPEND_ACCOUNT": "Suspend Account", "ACTION_REACTIVATE_ACCOUNT": "Reactivate Account", "ACTION_ADD_NOTE": "Add Note", "REVIEW_FLAG_TITLE": "Customer flagged for review", "REVIEW_FLAG_MESSAGE": "This profile is currently marked for operational follow-up and internal monitoring.", "REVIEW_FLAG_ESCALATED_TITLE": "Customer escalated to trust review", "REVIEW_FLAG_ESCALATED_MESSAGE": "The account is under a deeper trust review and should stay on a tighter operational leash until the blockers are closed.", "RISK_LOW": "Low Risk", "RISK_MEDIUM": "Medium Risk", "RISK_HIGH": "High Risk", "RISK_CRITICAL": "Critical Risk", "WORKFLOW": { "TITLE": "Customer Workflow", "NEXT_STEP_TITLE": "Next Step", "CURRENT_BLOCKERS": "Current Blockers", "FOLLOW_UP_ALERTS": "Follow-up Alerts", "NO_BLOCKERS": "No hard blockers are open on this account right now.", "NO_ALERTS": "No follow-up alerts outside routine monitoring.", "TABLE": { "SUMMARY_TITLE": "Workflow Snapshot", "FIELD": "Field", "VALUE": "Value", "QUEUE": "Queue", "OWNER": "Owner Team", "SUMMARY": "Summary", "EXCEPTIONS_TITLE": "Blockers & Alerts", "TYPE": "Type", "COUNT": "Count", "DETAILS": "Details", "LIFECYCLE_TITLE": "Lifecycle Stages", "STAGE": "Stage", "NOTE": "Operational Note", "ACTIONS_TITLE": "Available Actions", "ACTION": "Action", "DESCRIPTION": "Description", "EXECUTE": "Execute", "RUN": "Run" }, "STATE": { "HEALTHY": "Stable", "MONITORING": "Monitoring", "RETENTION": "Needs Retention", "UNDER_REVIEW": "Under Review", "SUSPENDED": "Suspended" }, "OWNERS": { "SUCCESS": "Customer Success", "MONITORING": "Customer Health Desk", "RETENTION": "Retention Team", "RISK": "Risk & Trust Ops" }, "QUEUES": { "GROWTH": "Growth Queue", "MONITORING": "Behavior Monitoring", "RETENTION": "Retention Queue", "TRUST_REVIEW": "Trust Review Queue", "SUSPENSION": "Suspension Desk" }, "SUMMARY": { "HEALTHY": "The account is healthy, trusted, and can keep operating with routine monitoring only.", "MONITORING": "The account is still operational, but trust and payment signals need a closer eye on the next orders.", "RETENTION": "Operational risk is controlled, but the engagement curve is dropping and needs a retention touch before the account goes dormant.", "UNDER_REVIEW": "The profile is under trust review and some operational permissions should stay limited until the case is resolved.", "SUSPENDED": "The account is temporarily suspended until trust and payment blockers are cleared." }, "NEXT_STEP": { "HEALTHY": "Keep routine monitoring and route any new complaint to the support desk without changing account permissions.", "MONITORING": "Watch the next orders, payment retries, and support contacts before escalating to a stronger restriction.", "RETENTION": "Run a retention touchpoint and verify whether the activity drop is commercial only or tied to unresolved support pain.", "UNDER_REVIEW": "Finish the trust review, validate the latest cases, then either clear the account or escalate to suspension.", "SUSPENDED": "Close the trust blockers, review recent refunds, then reactivate the account with guarded monitoring." }, "BLOCKERS": { "ACCOUNT_SUSPENDED": "The account is suspended and cannot return to normal operations until the review is closed.", "ESCALATED_REVIEW": "There is an escalated trust review that still needs an explicit decision.", "TRUST_BLOCK": "Trust controls are currently blocking a normal operating state for this customer.", "PAYMENT_BLOCK": "Payment behavior is blocked until refunds and disputes are reviewed.", "RESTRICTED_OPERATIONS": "The account is still on restricted operations and should not be treated as fully healthy." }, "ALERTS": { "ACTIVITY_DROP": "Activity has dropped sharply and the account may churn without a retention touch.", "PAYMENT_RETRIES": "Payment retries or refund pressure should be monitored on the next orders.", "NEW_CUSTOMER": "New customer journey still needs light-touch onboarding follow-up.", "VIP_ATTENTION": "VIP priority customer with a recent dip in activity needs a proactive check-in.", "SUPPORT_PATTERN": "Recent support cases suggest the next order should be watched more closely." }, "ACTIONS": { "OPEN_ORDERS": { "LABEL": "Open Orders", "HELPER": "Review the latest order pattern, cancellations, and recent fulfillment outcomes." }, "OPEN_SUPPORT": { "LABEL": "Open Support", "HELPER": "Check complaints, refunds, and the latest interactions before making a trust decision." }, "FLAG_REVIEW": { "LABEL": "Flag Review", "HELPER": "Marks the account for operational follow-up without fully restricting it." }, "ESCALATE_REVIEW": { "LABEL": "Escalate Review", "HELPER": "Moves the account into a deeper trust review with tighter controls." }, "CLEAR_REVIEW": { "LABEL": "Clear Review", "HELPER": "Closes the review flag and returns the account to routine monitoring." }, "SUSPEND_ACCOUNT": { "LABEL": "Suspend Account", "HELPER": "Applies a temporary hard stop until trust and payment blockers are resolved." }, "REACTIVATE_ACCOUNT": { "LABEL": "Reactivate", "HELPER": "Restores the account after the blockers are cleared, with guarded monitoring." } } }, "LIFECYCLE": { "ACCOUNT": { "LABEL": "Account State", "VALUE": { "ACTIVE": "Active", "UNDER_REVIEW": "Under Review", "RESTRICTED": "Restricted", "SUSPENDED": "Suspended", "DORMANT": "Dormant" }, "HINT": { "SUCCESS": "Operationally open and ready for normal order flow.", "WARNING": "Operating with temporary restrictions until review closes.", "DANGER": "Hard stop applied until the owning team clears the account.", "NEUTRAL": "No recent activity and should be handled as an inactive account." } }, "TRUST": { "LABEL": "Trust Controls", "VALUE": { "CLEAR": "Clear", "WATCH": "Watchlist", "BLOCKED": "Blocked" }, "HINT": { "SUCCESS": "No elevated trust signal is active on this account.", "WARNING": "Soft trust monitoring is active on upcoming orders.", "DANGER": "Trust controls are blocking a normal customer posture." } }, "PAYMENTS": { "LABEL": "Payments", "VALUE": { "HEALTHY": "Healthy", "MONITORING": "Monitoring", "BLOCKED": "Blocked" }, "HINT": { "SUCCESS": "Refunds and payment behavior are within the normal range.", "WARNING": "Refund pressure exists and needs review on the next transactions.", "DANGER": "Payment behavior requires a hard block until review is finished." } }, "ENGAGEMENT": { "LABEL": "Engagement", "VALUE": { "NEW": "New", "GROWING": "Growing", "LOYAL": "Loyal", "AT_RISK": "At Risk", "DORMANT": "Dormant" }, "HINT": { "SUCCESS": "Strong recurring behavior with healthy retention signals.", "INFO": "Healthy growth curve with room to deepen the relationship.", "WARNING": "The activity level has fallen and needs a retention touch.", "NEUTRAL": "The account has gone cold and requires reactivation planning." } } }, "SECTIONS": { "PROFILE": "Customer Profile", "BEHAVIOR_RISK": "Behavior & Risk", "RECENT_ORDERS": "Recent Orders", "REFUNDS_DISPUTES": "Refunds & Disputes", "SUPPORT_CASES": "Support & Complaints", "INTERNAL_NOTES": "Internal Notes & Admin Actions" }, "METRICS": { "TOTAL_ORDERS": "Total Orders", "TOTAL_SPENT": "Total Spend", "LAST_ORDER": "Last Order", "COMPLAINTS": "Complaints", "REFUNDS": "Refunds", "RISK_SCORE": "Risk Score" }, "PROFILE_FIELDS": { "FULL_NAME": "Full Name", "PHONE": "Phone", "EMAIL": "Email", "CITY": "City", "LANGUAGE": "Preferred Language", "LAST_SEEN": "Last Seen", "VERIFIED_ACCOUNT": "Verified Account", "UNVERIFIED_ACCOUNT": "Needs Verification", "LANGUAGE_VALUES": { "ARABIC": "Arabic", "ENGLISH": "English" }, "LAST_SEEN_VALUES": { "ACTIVE": "Active recently", "LOW_ACTIVITY": "Low activity recently", "RESTRICTED": "Access temporarily restricted", "DORMANT": "No recent activity" } }, "BEHAVIOR_FIELDS": { "REFUND_RISK": "Refund Repeat Risk", "SUSPICIOUS_LOGINS": "Suspicious Login Attempts", "PAYMENT_FAILURES": "Repeated Payment Failure", "COMPLAINT_FREQUENCY": "Complaint Frequency", "ANALYSIS_SUMMARY": "Analysis Summary", "SUSPICIOUS_LOGIN_VALUES": { "NONE": "No concerning signals", "TWO_RECENT": "Two recent suspicious attempts", "FIVE_RECENT": "Five or more recent attempts" }, "COMPLAINT_FREQUENCY_VALUES": { "LOW": "Low", "MEDIUM": "Medium", "HIGH": "High" } }, "ORDERS_TABLE": { "ORDER_ID": "Order ID", "DATE": "Date", "AMOUNT": "Amount", "STATUS": "Status", "VIEW_ALL": "View All Orders" }, "ORDER_STATUS": { "DELIVERED": "Delivered", "REFUNDED": "Refunded", "PROCESSING": "Processing" }, "REFUNDS": { "TOTAL_CASES": "Refund Cases", "CASES_TOTAL": "total", "CLOSED": "closed", "IN_PROGRESS": "in progress", "TOTAL_AMOUNT": "Total Refund Amount", "VIEW_ALL": "View Refund Cases" }, "SUPPORT": { "COMPLAINTS_RECORDED": "Recorded Complaints", "RESOLVED": "Resolved", "NO_CASES": "No Cases", "LAST_CONTACT": "Last Contact", "OPEN_TICKET": "Open Support Ticket", "LAST_CONTACT_VALUES": { "RECENT": "Contacted recently", "STALE": "Last contact is aging", "NONE": "No recent contact" } }, "ADMIN": { "SUSPEND": "Temporary Suspend", "ESCALATE": "Escalate Review", "QUICK_NOTE_PLACEHOLDER": "Add a quick internal note...", "SAVE": "Save", "AUTHORS": { "ADMIN_USER": "Admin User", "OPERATIONS_DESK": "Operations Desk", "RISK_TRUST_OPS": "Risk & Trust Ops", "RISK_COMMITTEE": "Risk Committee", "IDENTITY_SERVICE": "Identity Service", "CUSTOMER_APP": "Customer App", "MONITORING": "Monitoring", "ADMIN_POLICY": "Admin Policy" }, "NOTES": { "FLAG_FOR_REVIEW": "The account was flagged for operational review and closer signal monitoring.", "CLEAR_REVIEW": "The review flag was cleared and the account returned to routine monitoring.", "ESCALATE_REVIEW": "The case was escalated to a deeper trust review with additional controls.", "SUSPEND_ACCOUNT": "The account was temporarily suspended until trust and payment blockers are closed.", "REACTIVATE_ACCOUNT": "The account was reactivated with guarded monitoring after review completion.", "SYNCED_FROM_APP": "Customer account synced from the user app.", "MANUAL_MONITORING_REQUIRED": "Customer activity requires manual monitoring due to refunds or account restrictions.", "LOGIN_RESTRICTED": "Login access is currently restricted for this customer account." } } } }, "DRIVERS": { "TITLE": "Drivers", "DESC": "Monitor drivers, operational availability, verification, performance, and delivery-related issues", "HEADER": { "ADD_DRIVER": "Add Driver", "EXPORT": "Export", "ADJUST": "Adjust" }, "KPI": { "TOTAL_DRIVERS": "Total Drivers", "ONLINE_NOW": "Online Now", "ON_MISSION": "On Active Mission", "UNDER_REVIEW": "Under Review", "SUSPENDED": "Suspended", "LOW_PERFORMANCE": "Low Performance", "LIVE_NOW": "Live now", "ACTIVE_TASKS": "Active tasks", "UNVERIFIED": "Unverified" }, "FILTERS": { "SEARCH_LABEL": "Name or ID", "SEARCH_PLACEHOLDER": "Search by driver name, phone number, or ID...", "TITLE": "Filter Drivers", "ADJUST_CRITERIA": "Adjust search criteria", "ACTIVE": "Active filters", "ALL": "All", "CITY": "City", "STATUS": "Connection Status", "VERIFICATION_STATUS": "Verification", "VEHICLE_TYPE": "Vehicle Type", "PERFORMANCE": "Performance", "APPLY": "Apply", "RESET": "Reset" }, "TABLE": { "SUMMARY": "Showing {{start}} - {{end}} of {{total}} drivers", "DRIVER": "Driver", "DRIVER_ID": "Driver ID", "CITY": "City", "STATUS": "Status", "VERIFICATION_STATUS": "Verification", "TASKS": "Tasks", "PERFORMANCE": "Performance", "WALLET": "Wallet", "ISSUES": "Issues", "ACTIONS": "Actions", "NO_ACTIVITY": "No activity", "ACTIVITY_COUNT": "{{count}} active", "ACTIVE_DELIVERIES": "{{count}} active", "COMPLETED_ORDERS": "{{count}} completed", "ACCEPTANCE_RATE": "Acceptance rate", "COLLECTION_PAYMENT": "Collection / Payment", "LAST_SEEN": "Last seen" }, "TASK_SUBTITLES": { "LAST_DELIVERY_10_MIN": "Last delivery was 10 minutes ago", "DELIVERY_IN_PROGRESS": "Delivery in progress", "EASTERN_REGION_AVAILABLE": "Available in the Eastern region", "LAST_SEEN_6_HOURS": "Last seen 6 hours ago", "CARRYING_3_ORDERS": "Carrying 3 orders now", "EXCELLENT_SERVICE_LEVEL": "Excellent service level", "DOCUMENTS_UNDER_REVIEW": "Documents under review", "SOUTH_DELIVERY_ZONE": "Southern delivery zone", "READY_FOR_NEXT_PICKUP": "Ready for the next pickup", "SUSPENDED_PENDING_SETTLEMENT": "Suspended pending settlement", "BEST_ACCEPTANCE_RATE": "Best acceptance rate in the region" }, "ACTIONS": { "ADVANCED_FILTERS": "Advanced Filters", "EXPORT_CSV": "Export CSV", "VIEW_PROFILE": "View Profile" }, "STATUS": { "ONLINE": "Online", "OFFLINE": "Offline", "ONMISSION": "On mission", "SUSPENDED": "Suspended", "BANNED": "Banned" }, "VERIFICATION": { "VERIFIED": "Verified", "UNVERIFIED": "Unverified", "SUSPENDED": "Temporarily Suspended", "UNDER_REVIEW": "Under Review" }, "PERFORMANCE": { "LOW": "Low", "NEEDS_IMPROVEMENT": "Needs Improvement", "GOOD": "Good", "EXCELLENT": "Excellent", "BAD": "Bad", "POOR": "Poor" }, "VEHICLES": { "CAR": "Car", "BIKE": "Bike", "SCOOTER": "Scooter", "VAN": "Van", "BICYCLE": "Bicycle", "TRUCK": "Truck" }, "ISSUES": { "CLEAR": "Clear", "WARNING": "Warning", "PAYMENT": "Collection", "LEGAL": "Reports" }, "ALERTS": { "HIGH_RISK": "High Risk", "ACTIVE_REPORTS": "Active Reports" }, "LOAD_ERROR": "Failed to load the drivers list.", "EMPTY_TITLE": "No drivers found", "EMPTY_MESSAGE": "No drivers matched the current filters.", "TABS": { "OVERVIEW": "Overview", "OPERATIONS": "Operations", "PERFORMANCE": "Performance", "SUPPORT": "Support", "COMPLIANCE": "Compliance", "FINANCE": "Finance", "VERIFICATION": "Verification" }, "DETAIL": { "PAGE_TITLE": "Comprehensive Driver Operational Profile", "PAGE_SUBTITLE": "Unified driver journey from documentation to operation, support, compliance, and collection", "MESSAGES": { "INVALID_DRIVER_ID": "Invalid driver ID.", "DRIVER_NOT_FOUND": "Driver not found.", "LOAD_DETAILS_FAILED": "Failed to load driver details.", "WRITE_NOTE_FIRST": "Write a note before saving.", "NOTE_ADDED": "Note added successfully.", "DRIVER_REACTIVATED": "Driver reactivated successfully.", "DRIVER_RESTRICTIONS_CLEARED": "Driver restrictions cleared successfully.", "DRIVER_SUSPENDED": "Driver suspended successfully.", "DRIVER_BANNED": "Driver banned successfully.", "DOCUMENT_APPROVED": "Document approved successfully.", "DOCUMENT_REJECTED": "Document rejected successfully.", "ACTION_FAILED": "Action failed. Please try again.", "APPROVAL_BLOCKED": "The driver cannot be finally approved until all documents and requirements are completed.", "APPROVAL_BLOCKED_DOCUMENTS": "Documents not ready:", "APPROVAL_BLOCKED_REQUIREMENTS": "Incomplete requirements:", "OPENED_RELATED_SECTION": "Opened the related section. This action does not have a direct API endpoint yet.", "VERIFICATION_APPROVED": "Driver verification approved.", "DOCUMENT_REQUEST_SUBMITTED": "Document request submitted.", "VERIFICATION_REJECTED": "Driver verification rejected.", "TEST_NOTIFICATION_PUSH_SENT": "Driver test notification was sent to inbox and push.", "TEST_NOTIFICATION_INBOX_ONLY": "Driver test notification was saved to inbox. Push was skipped or unavailable.", "TEST_NOTIFICATION_FAILED": "Failed to send the driver test notification.", "TEST_NOTIFICATION_UNCONFIRMED": "The request completed, but push delivery was not confirmed.", "TEST_NOTIFICATION_PUSH_CONFIG_MISSING": "Driver push is not configured on the API. Set OneSignal__DriverAppId and OneSignal__DriverRestApiKey, then restart the backend.", "TEST_NOTIFICATION_NO_PUSH_DEVICE": "No active push-enabled driver device was found. Ask the driver to open the app, allow notifications, and sign in again.", "LOCATION_UPDATES_BLOCKED": "Location updates were blocked for this driver.", "LOCATION_UPDATES_UNBLOCKED": "Location updates were unblocked for this driver.", "LOGIN_LOCKED": "Driver login was locked.", "LOGIN_UNLOCKED": "Driver login was unlocked.", "PROFILE_UPDATED": "Driver profile details updated successfully." }, "TEST_NOTIFICATION": { "EYEBROW": "Driver push lab", "TITLE": "Test the driver notification from admin", "DESCRIPTION": "Use this panel to verify the driver app inbox flow, push delivery, and deep-link payload without leaving the admin profile.", "HELPER": "Leave the fields empty to use the backend defaults for the driver app test notification.", "QUICK_HELPER": "The main button sends a ready-made mobile test notification immediately, just like the customer and vendor admin flows.", "TOAST_TITLE": "Driver notifications", "CTA": "Send test notification", "QUICK_CTA": "Test mobile notification", "ADVANCED_CTA": "Advanced options", "SENDING": "Sending test notification...", "FOOTNOTE": "The request hits the admin driver test endpoint and targets the dedicated driver OneSignal app.", "FIELDS": { "TITLE": "English title override", "TYPE": "Notification type", "BODY": "English body override", "TARGET_URL": "Target route", "SEND_PUSH": "Also send push to the driver app" }, "PLACEHOLDERS": { "TITLE": "Driver test notification", "TYPE": "driver_test", "BODY": "This is a test push for the driver app.", "TARGET_URL": "/notifications" } }, "VEHICLE_TYPES": { "CAR": "Car", "MOTORCYCLE": "Motorcycle", "SCOOTER": "Scooter", "VAN": "Van", "BICYCLE": "Bicycle", "TRUCK": "Truck" }, "BTN_VERIFY": "Verification", "BTN_ACCESS_PROFILE": "Access Profile", "BTN_OPERATIONS": "Operations", "BTN_REACTIVATE": "Reactivate", "BTN_SUSPEND": "Suspend", "TRUST_SCORE": "Trust Score", "AVAILABLE_BALANCE": "Available Balance", "CURRENT_REVIEWER": "Current Reviewer", "OPERATIONAL_STATUS": "Operational Status", "LIVE_MISSION": "Current Mission", "NEXT_STEP": "Next Step", "CURRENT_BLOCKERS": "Current Blockers", "FOLLOW_UP_ALERTS": "Follow-up Alerts", "NO_BLOCKERS": "No critical blockers currently, driver can be managed from the regular operational queue.", "NO_ALERTS": "No open follow-up alerts outside routine monitoring.", "TABS": { "OVERVIEW": "Overview", "OPERATIONS": "Operations", "PERFORMANCE": "Performance", "SUPPORT": "Support", "COMPLIANCE": "Compliance", "FINANCE": "Finance", "VERIFICATION": "Verification" }, "KPI": { "BALANCE": "Available Balance", "ACCEPTANCE_RATE": "Acceptance Rate", "CITY": "City", "TRUST_SCORE": "Trust Score", "ACTIVE_TASKS": "Active Tasks", "OPEN_TICKETS": "Open Support Tickets", "COMPLIANCE_CASES": "Compliance Cases", "DUE_AMOUNT": "Current Dues", "VERIFICATION_PROGRESS": "Verification Progress", "ROUTE_SCORE": "Route Score" }, "PROFILE": { "SECTION_TITLE": "Core Identity", "PHONE": "Phone Number", "EMAIL": "Email Address", "CITY": "City", "ZONE": "Current Zone", "VEHICLE": "Vehicle", "PLATE": "Plate Number" }, "ACCOUNT": { "SECTION_TITLE": "Account Governance", "JOIN_DATE": "Registration Date", "REVIEWER": "Current Reviewer", "LAST_SUPPORT_UPDATE": "Last Support Update", "NEXT_PAYOUT": "Next Payout Date", "CURRENT_RECOMMENDATION": "Current Recommendation" }, "LINKED_PATHS": { "SECTION_TITLE": "Linked Paths", "OPERATIONS_TITLE": "Operations & Zones", "OPERATIONS_SUB": "Current zone load", "SUPPORT_TITLE": "Support & Notes", "SUPPORT_SUB": "{{open}} open tickets and {{pending}} pending follow-ups", "FINANCE_TITLE": "Finance & Collection", "FINANCE_SUB": "Current due" }, "OPERATIONS": { "MAP_SECTION": "Driver Zones & Tasks", "MAP_ALT": "Driver zone preview", "MAP_UNAVAILABLE": "No live map preview is available for this driver.", "TELEMETRY_DESC": "Live position, zone, and current assignment context.", "METRICS_TITLE": "Operations Metrics", "LIVE_BADGE": "Live", "DRIVER_LOCATION": "Driver Location", "ZONE_CAPACITY": "Current Capacity", "OCCUPANCY_RATE": "Occupancy Rate", "AVG_DELIVERY": "Avg Delivery Time", "ZONE_STATUS": "Zone Status", "ZONE_SUMMARY": "Zone Summary", "ZONE_OCCUPANCY": "Zone Occupancy", "ACTIVE_DRIVERS": "Active Drivers in Zone", "ASSIGNMENT_RULES": "Assignment Rules", "TASKS_SECTION": "Active Tasks & Assignments", "TABLE_TASK_ID": "Task ID", "TABLE_VENDOR": "Vendor", "TABLE_ZONE": "Zone", "TABLE_STATUS": "Status", "TABLE_ASSIGNED_AT": "Assigned At", "TABLE_DURATION": "Duration", "COMMITMENT_ACCESS": { "KICKER": "Offer and cancellation access", "BLOCKED_TITLE": "Temporarily blocked", "ACTIVE_TITLE": "Offers are allowed", "BLOCKED_DESC": "The driver reached today's rejection or delivery cancellation limit. The block clears tomorrow automatically, or you can clear it now after review.", "ACTIVE_DESC": "The driver can receive offers. Keep monitoring rejections, timeouts, and delivery failures.", "REJECTION_METRIC": "Today / week rejections", "CLEAR_ACTION": "Clear block" }, "LOCATION_ACCESS": { "TITLE": "Location access control", "STATUS_BLOCKED": "Location updates are blocked by admin", "STATUS_ACTIVE": "Location updates are active", "DESC_BLOCKED_WITH_REASON_AND_TIME": "Tracking was blocked on {{blockedAt}} because: {{reason}}", "DESC_BLOCKED_WITH_REASON": "Tracking was blocked because: {{reason}}", "DESC_BLOCKED_WITH_TIME": "Tracking was blocked on {{blockedAt}}.", "DESC_BLOCKED": "The driver cannot send new GPS updates until access is restored.", "DESC_LAST_LOCATION": "Last location update: {{lastLocation}}", "DESC_NO_LOCATION": "No recent location ping has been recorded for this driver yet.", "ACTION_UNBLOCK": "Unblock location updates", "ACTION_BLOCK": "Block location updates" }, "STATIC": { "ZONE_TITLE": "Current Zone", "CAPACITY": "Capacity", "ACTIVE_DRIVERS": "Active Drivers", "AVG_DELIVERY": "Avg Delivery" }, "DYNAMIC": { "TABLE_TITLE": "Assignments Snapshot", "TABLE_DESC": "Live tasks and recent operational assignments from the backend.", "COLUMNS": { "ID": "Assignment", "VENDOR": "Vendor", "ZONE": "Zone", "STATUS": "Status", "ASSIGNED_AT": "Assigned At", "DURATION": "Duration" }, "STATUS": { "IN_PROGRESS": "In Progress", "PREPARING": "Preparing", "WAITING_DRIVER": "Waiting for Driver", "COMPLETED": "Completed", "FAILED": "Task Failed" }, "STABILITY": { "HIGH_LOAD": "High Load", "STABLE": "Stable" }, "RULES": { "MAX_TASKS": "Maximum load: 8 tasks per driver", "ZONE_RADIUS": "Cover a 5 km radius from the zone center", "AUTO_REDISTRIBUTION": "Auto-redistribute once SLA is exceeded" } }, "TABLE_ZONE_MOBILE": "Zone", "NO_TASKS": "No Tasks", "NO_TASKS_MSG": "There are no active tasks for this driver currently.", "LIVE_LOCATION": "Live GPS location", "OPEN_MAPS": "Open in Maps", "ACTIVE_MISSION": "Active mission", "STABILITY": "Operational stability", "NO_TASKS_TITLE": "No assignments from the backend", "NO_TASKS_DESC": "This driver has no active or recent task assignments in the admin detail payload.", "BACKEND": { "CHECKLIST": { "PERSONAL_INFO": "Personal information", "VEHICLE_INFO": "Vehicle details", "NATIONAL_ID_DOCUMENT": "National ID document", "LICENSE_DOCUMENT": "Driving license", "VEHICLE_DOCUMENT": "Vehicle document", "PERSONAL_PHOTO": "Personal photo", "ZONE_SELECTION": "Primary operating zone" }, "CHECKLIST_NOTES": { "MISSING_PERSONAL_INFO_NOTE": "Missing core personal information.", "MISSING_VEHICLE_INFO_NOTE": "Missing operational vehicle details.", "MISSING_DOCUMENT_NOTE": "Required document is missing or still under review.", "MISSING_ZONE_SELECTION_NOTE": "A primary operating zone is still required." }, "REJECTION_REASONS": { "MISSING_PERSONAL_INFO": "Missing personal information", "MISSING_VEHICLE_INFO": "Missing vehicle information", "MISSING_DOCUMENTS": "Missing required documents", "MISSING_ZONE_SELECTION": "Primary zone is not selected" } } }, "PERFORMANCE": { "STATIC": { "BENCHMARKS_TITLE": "Benchmarks", "BENCHMARKS_DESC": "Compare the driver against regional operating baselines.", "INSIGHTS_TITLE": "Operational Insights", "INSIGHTS_DESC": "Backend signals that explain strengths, risks, and next actions." }, "NO_METRICS_TITLE": "No performance metrics yet", "NO_METRICS_DESC": "The page will only show metrics that are calculated by the backend. No synthetic charts are rendered.", "NO_BENCHMARKS": "No backend benchmarks are available for this driver yet.", "NO_INSIGHTS": "No backend insights are available for this driver yet.", "TREND_SECTION": "Performance Trend Over Time", "BENCHMARK_SECTION": "Region & Fleet Comparison", "COMPARISON_SECTION": "Region & Fleet Comparison", "REGION_AVG": "Region Average", "REGION_AVERAGE": "Region Average", "AVG_LABEL": "Avg", "FLEET_AVG": "Fleet Average", "BACKEND": { "METRICS": { "COMPLETED_TASKS": { "TITLE": "Completed Tasks", "HELPER": "Fulfilled orders captured in the backend history" }, "COMMITMENT_SCORE": { "TITLE": "Commitment Score", "HELPER": "Offer compliance score over the rolling observation window" } }, "INSIGHTS": { "STRONG_ACCEPTANCE_RATE": "Acceptance is stronger than the regional benchmark.", "STRONG_COMPLETION_RATE": "Completion is consistently healthy against the active fleet.", "STRONG_COMMITMENT_SCORE": "Commitment score is strong and operationally reliable.", "HIGH_COMMITMENT_SCORE": "Commitment is stable and operationally reliable.", "STABLE_BASELINE": "The driver is operating within a stable baseline.", "HAS_OFFER_REJECTIONS": "Recent offer rejections need follow-up.", "HAS_OFFER_TIMEOUTS": "Offer response timeouts are affecting dispatch quality.", "FINANCE_HOLD_AFFECTS_READINESS": "A finance hold is affecting operational readiness.", "OPEN_COMPLIANCE_SIGNALS": "Open compliance signals should be reviewed before increasing load.", "NO_CRITICAL_WATCHOUTS": "No critical watchouts are currently flagged.", "LOW_ACCEPTANCE_RATE": "Offer acceptance needs follow-up before increasing load.", "LOW_COMPLETION_RATE": "Completion ratio dropped and needs operational review.", "LOW_COMMITMENT_SCORE": "Commitment is under pressure because of recent rejects or timeouts.", "REVIEW_ZONE_LOAD": "Review zone load and active shift pressure before assigning more work.", "COACH_OFFER_RESPONSE": "Coach the driver on faster offer response and better availability hygiene.", "MONITOR_SUPPORT_RISK": "Support or compliance signals should be watched before increasing exposure.", "IMPROVE_OFFER_ACCEPTANCE": "Improve offer acceptance before increasing dispatch exposure.", "REDUCE_FAILED_ASSIGNMENTS": "Reduce failed assignments and review delivery breakdown causes.", "IMPROVE_COMMITMENT_DISCIPLINE": "Strengthen commitment discipline around rejections and timeouts.", "MAINTAIN_CURRENT_OPERATING_BAND": "Maintain the current operating band and continue monitoring.", "ABOVE_ZONE_AVERAGE": "This metric is currently above the zone average.", "BELOW_ZONE_AVERAGE": "This metric is currently below the zone average.", "COMPLETION_STABLE": "Completion remains stable compared with the operating zone.", "COMPLETION_NEEDS_ATTENTION": "Completion drift is visible and should be reviewed.", "COMMITMENT_ABOVE_REGION": "Commitment is stronger than the regional peer group.", "COMMITMENT_BELOW_REGION": "Commitment is below the regional peer group." } }, "DYNAMIC": { "METRICS": { "ACCEPTANCE": { "TITLE": "Acceptance Rate", "HELPER": "Offer response rate" }, "COMPLETION": { "TITLE": "Completion Rate", "HELPER": "Share of all trips completed" }, "PICKUP": { "TITLE": "Pickup Time", "HELPER": "Average pickup response speed" }, "DELIVERY": { "TITLE": "Delivery Time", "HELPER": "Average trip duration" }, "RATING": { "TITLE": "Customer Rating", "HELPER": "Ratings over the last 30 days" }, "ROUTE_SCORE": { "TITLE": "Route Score", "HELPER": "Efficiency compared with the zone" } }, "BENCHMARKS": { "OPERATIONAL_PERFORMANCE": { "LABEL": "Operational Performance", "INSIGHT": "Above the regional average during the morning window." }, "DELIVERY_SPEED": { "LABEL": "Delivery Speed", "INSIGHT": "Drop appears mainly during evening peak hours." }, "CUSTOMER_SATISFACTION": { "LABEL": "Customer Satisfaction", "INSIGHT": "Strong ratings are linked to consistent customer communication." } }, "INSIGHTS": { "STRENGTHS": { "TITLE": "Strengths", "ITEM_1": "Clear commitment to pickup timing during the morning window.", "ITEM_2": "High satisfaction from repeat customers.", "ITEM_3": "Good flexibility in handling zone pressure." }, "FOLLOW_UP": { "TITLE": "Needs Follow-up", "LOW": { "ITEM_1": "Acceptance rate drops at the end of the day.", "ITEM_2": "Repeated delays appear in the last mile.", "ITEM_3": "Response becomes inconsistent under order pressure." }, "DEFAULT": { "ITEM_1": "There is room to improve route balancing during peak times.", "ITEM_2": "Some trips exceed the target in the last mile.", "ITEM_3": "Pickup-to-delivery balancing needs finer tuning." } }, "RISK": { "TITLE": "Risk Alerts", "LEGAL": { "ITEM_1": "There is an open operational report that still needs supporting documents.", "ITEM_2": "Avoid increasing operational load before final closure." }, "DEFAULT": { "ITEM_1": "No critical risks right now, only light collection and follow-up alerts." } }, "ACTIONS": { "TITLE": "Suggested Actions", "ITEM_1": "Shift part of the route toward lower congestion zones during peak hours.", "ITEM_2": "Run a short follow-up session on SLA and customer service.", "ITEM_3": "Review collection plan and weekly commitments." } } } }, "SUPPORT": { "ACTIVE_TICKETS_TITLE": "Active Support Tickets", "ACTIVE_TICKETS_DESC": "Backend-linked support items and escalation context.", "RECENT_COMMS_TITLE": "Recent Support Messages", "INTERNAL_NOTES_TITLE": "Internal Notes", "QUICK_NOTE_PLACEHOLDER": "Write an internal note for the driver profile...", "ADD_NOTE_BTN": "Add Note", "LAST_UPDATE": "Last Update", "DRIVER": "Driver", "SUPPORT_TEAM": "Support Team", "REVIEWER_OPERATIONS": "Operations Reviewer", "NO_ACTIVITY": "No support activity yet.", "NO_MESSAGES": "No support messages yet.", "PENDING_BANNER": "Pending Support Follow-ups", "PENDING_BANNER_MSG": "There are {{count}} follow-ups requiring a response or action within the current SLA window.", "PENDING_FOLLOWUPS_TITLE": "Pending Support Follow-ups", "PENDING_FOLLOWUPS_MSG": "There are {{count}} follow-ups requiring a response or action within the current SLA window.", "NOTES_SECTION": "Internal Notes Log", "INTERNAL_NOTES": "Internal Notes Log", "NOTE_PLACEHOLDER": "Add an internal note...", "ADD_NOTE_PLACEHOLDER": "Add an internal note...", "SAVE_NOTE": "Save", "CHAT_SECTION": "Latest Interactions with Driver", "DRIVERS_INTERACTIONS": "Latest Interactions with Driver", "REVIEWER_SECTION": "Responsible Reviewer", "RESPONSIBLE_REVIEWER": "Responsible Reviewer", "TAGS_SECTION": "Driver Tags", "DRIVER_TAGS": "Driver Tags", "TICKETS_SECTION": "Linked Tickets", "LINKED_TICKETS": "Linked Tickets", "TABLE_TICKET_ID": "Ticket ID", "TABLE_SUBJECT": "Subject", "TABLE_STATUS": "Status", "TABLE_PRIORITY": "Priority", "TABLE_REVIEWER": "Reviewer", "TABLE_UPDATED": "Last Updated", "NO_TICKETS": "No Tickets", "NO_TICKETS_MSG": "There are no tickets linked to this driver.", "BACKEND": { "FOLLOWUPS": { "COMPLETE_MISSING_DOCUMENTS": "Complete missing documents", "REVIEW_OPEN_INCIDENT": "Review the open incident", "CLEAR_FINANCE_HOLD": "Clear the finance hold" } }, "DYNAMIC": { "ADMIN_USER": "Admin User", "STATUS": { "WAITING": "Waiting for Reply", "IN_PROGRESS": "In Progress", "RESOLVED": "Completed" }, "PRIORITY": { "NORMAL": "Normal", "HIGH": "High", "CRITICAL": "Critical" }, "TAGS": { "HIGH_RISK": "High Risk", "ACTIVE_SUPPORT": "Active Support", "PAYMENT_ISSUE": "Payment Issue", "STABLE_WALLET": "Stable Wallet", "ON_MISSION": "On Mission", "DRIVER_FOLLOW_UP": "Driver Follow-up" }, "ROLES": { "FLEET_SUPERVISOR": "Fleet Supervisor", "OPERATIONS_SUPERVISOR": "Operations Supervisor" }, "LAST_UPDATE": { "NOW": "Now", "TEN_MIN_AGO": "10 min ago", "HOUR_AGO": "1 hour ago" }, "SUBJECTS": { "WALLET_BALANCE": "Wallet balance issue after trip", "BEHAVIOR_REPORT": "Behavior report follow-up", "LICENSE_UPDATE": "Driving license update request", "DRIVER_ACCOUNT_APPEAL": "Driver account support" }, "FOLLOWUPS": { "CUSTOMER_COMPLAINT": "Review customer complaint", "INSURANCE_DOCS": "Update insurance documents" } } }, "COMPLIANCE": { "KPIS": { "OPEN_CASES": "Open Cases", "CRITICAL_CASES": "Critical Cases", "EXPIRED_DOCS": "Expired Documents" }, "INCIDENTS": { "TITLE": "Incidents & Linked Cases", "DESC": "Operational incidents and compliance reviews tied to this driver.", "COLUMNS": { "ID": "Case ID", "TYPE": "Type", "SEVERITY": "Severity", "STATUS": "Status", "DATE": "Date" } }, "DOC_HEALTH": { "TITLE": "Document Health", "VALID": "Valid", "VALID_DESC": "Files currently pass review.", "EXPIRING": "Expiring Soon", "EXPIRING_DESC": "Documents that need proactive renewal.", "REVIEW": "Under Review", "REVIEW_DESC": "Files still waiting for manual verification." }, "NO_INCIDENTS": "No incidents", "NO_INCIDENTS_DESC": "There are no compliance incidents linked to this driver.", "CRITICAL_BANNER": "Critical Compliance Alert", "CRITICAL_BANNER_MSG": "There are {{count}} critical cases requiring immediate review to avoid SLA breach or extended suspension.", "CRITICAL_ALERT_TITLE": "Critical Compliance Alert", "CRITICAL_ALERT_MSG": "There are {{count}} critical cases requiring immediate review to avoid SLA breach or extended suspension.", "OPEN_CASES": "Open Cases", "CRITICAL_CASES": "Critical Cases", "SAFETY_ALERTS": "Safety Alerts", "DOCS_NEED_FOLLOW": "Docs Needing Follow-up", "DOCS_FOLLOWUP": "Docs Needing Follow-up", "RISK_LEVEL": "Risk Level", "INCIDENTS_SECTION": "Incidents & Linked Cases", "TABLE_CASE_ID": "Case ID", "TABLE_TYPE": "Type", "TABLE_SEVERITY": "Severity", "TABLE_STATUS": "Status", "TABLE_REVIEWER": "Reviewer", "TABLE_CREATED": "Creation Date", "NO_CASES": "No Cases", "NO_CASES_MSG": "There are no compliance cases linked to this driver.", "DOCS_HEALTH": "Document Health", "DOC_VALID": "Valid", "VALID": "Valid", "DOC_EXPIRING": "Expiring Soon", "EXPIRING_SOON": "Expiring Soon", "DOC_REVIEW": "Under Review", "UNDER_REVIEW": "Under Review", "RISK_INDICATOR": "Risk Indicator", "RISK_INDEX": "Risk Indicator", "CURRENT_POINTS": "Current Points", "DYNAMIC": { "RISK": { "HIGH": "High", "MEDIUM": "Medium", "LOW": "Low" }, "STATUS": { "NEW": "New", "REVIEW": "Under Review", "WAITING_DOCS": "Waiting for Documents", "RESOLVED": "Closed" }, "SEVERITY": { "MEDIUM": "Medium", "HIGH": "High", "CRITICAL": "Critical" }, "TYPES": { "TRAFFIC_ACCIDENT": "Traffic Incident", "FRAUD_SUSPECTED": "Suspected Fraud", "REPEATED_DELAY": "Repeated Delay" }, "SUMMARIES": { "TRAFFIC_ACCIDENT": "A minor incident happened during delivery and still requires the traffic report and field photos.", "FRAUD_SUSPECTED": "There is an incomplete match between the COD amount and the collection proof, so finance review is still required.", "REPEATED_DELAY": "The case was closed after the zone was redistributed and performance improved within 48 hours." } } }, "FINANCE": { "BALANCE_SECTION": "Balance & Collection", "AVAILABLE_WITHDRAW": "Available for Withdrawal", "AVAILABLE_BALANCE": "Available Balance", "COD_COLLECTED": "Collected COD", "COLLECTED_COD": "Collected COD", "DUE_AMOUNT": "Current Dues", "DUE_AMOUNT_LABEL": "Current Dues", "CURRENT_DUE": "Current Dues", "STATEMENTS_TITLE": "Ledger Entries", "STATEMENTS_DESC": "Real wallet and settlement entries from the backend ledger.", "SETTLEMENTS_SECTION": "Settlements Summary", "SETTLEMENTS_SUMMARY": "Settlements Summary", "PENDING_DEDUCTIONS": "Pending Deductions", "NEXT_PAYOUT": "Next Payout Date", "PAYOUT_METHOD": "Payout Method", "LEDGER_SECTION": "Financial Settlements Ledger", "SETTLEMENTS_HISTORY": "Financial Settlements Ledger", "TABLE_REFERENCE": "Reference", "TABLE_TYPE": "Operation Type", "TABLE_AMOUNT": "Amount", "TABLE_STATUS": "Status", "TABLE_METHOD": "Method", "TABLE_DATE": "Date", "COLUMNS": { "TRANSACTION_DETAILS": "Transaction Details", "ID": "Entry", "TYPE": "Type", "AMOUNT": "Amount", "FEE": "Fee", "STATUS": "Status", "DATE": "Date" }, "NO_SETTLEMENTS": "No Settlements", "NO_STATEMENTS": "No ledger entries", "NO_SETTLEMENTS_MSG": "There are no financial transactions linked to this driver.", "PREVENTIVE_LIMIT_LABEL": "Preventive Limit: {{limit}} SAR", "LIMIT_EXCEEDED": "Safe limit exceeded!", "SAFE_STATUS": "Safe status", "PENDING_DEDUCTIONS_THIS_MONTH": "Pending deductions this month:", "FILTERS": { "ALL": "All", "SETTLED": "Settled", "PENDING": "Pending", "FAILED": "Failed" }, "SEARCH_PLACEHOLDER": "Search by transaction ID, type or reference...", "NO_MATCHING_STATEMENTS_DESC": "No financial transactions match the current filter or search criteria.", "ENTRY_INFO_TITLE": "Ledger Entry Information", "ENTRY_ID": "Entry ID:", "ENTRY_REFERENCE": "Reference:", "SETTLEMENT_METHOD": "Settlement Method:", "FULL_ENTRY_DATE": "Full Entry Date:", "ZADANA_LOGISTICS": "Zadana Logistics", "CERTIFIED_RECEIPT": "Certified Settlement Receipt", "TOTAL_AMOUNT": "Total Amount:", "CALCULATED_FEE": "Calculated Fee:", "DOWNLOAD_RECEIPT": "Download Receipt", "WALLET_OPERATIONS_SUB": "Account & wallet operations", "POLICIES_TITLE": "Financial Policies & Limits", "POLICIES_SUB": "Fleet settlement regulations", "POLICY_1": "Weekly dues are automatically paid out to the wallet after reviewing settlement entries.", "POLICY_2": "The maximum allowed cash on delivery (COD) collected is 1,000 SAR. If exceeded, tasks assignment may be temporarily suspended until the difference is settled.", "POLICY_3": "Fees charged on transactions depend entirely on the banking gateway and the type of settlement method used.", "MODAL_TITLE": "Settle Financial Dues", "MODAL_SUBTITLE": "Record a manual settlement for the current balance", "AUTO_REFERENCE_LABEL": "Auto Transaction Reference:", "SETTLE_AMOUNT_LABEL": "Requested Settlement Amount (SAR)", "TOTAL_DUE_FOR_SETTLEMENT": "Total balance currently due for settlement: {{amount}} SAR", "SETTLE_METHOD_LABEL": "Settlement Method Used", "METHODS": { "BANKACCOUNT": "Bank Account", "DEBITCARD": "Mada Debit Card", "INSTANTTRANSFER": "Instant Transfer" }, "NOTES_LABEL": "Notes or Comments", "NOTES_PLACEHOLDER": "Write any administrative notes about the settlement...", "RECORDING_SETTLEMENT": "Recording payment...", "SAVE_SETTLEMENT": "Approve & Save Settlement", "SETTLEMENT_SUCCESS": "Settlement processed successfully!", "SETTLEMENT_SUCCESS_DESC": "The driver's financial statement was updated successfully, and the reference transaction has been logged.", "SETTLED_AMOUNT": "Settled Amount:", "TRANSACTION_REFERENCE": "Transaction Reference:", "SETTLEMENT_METHOD_LABEL": "Settlement Method:", "BACK_TO_STATEMENT": "Back to Statement", "ACTIONS": { "SETTLE": "Settle balance", "DOWNLOAD_STATEMENT": "Download statement" }, "BACKEND": { "TYPES": { "ORDERREVENUE": "Order Revenue", "CREDIT": "Credit", "DEBIT": "Debit", "HOLD": "Hold", "RELEASE": "Release", "ADJUSTMENT": "Adjustment", "PAYOUT": "Payout", "CASHCOLLECTED": "Cash Collected", "SETTLEMENT": "Settlement", "REFUND": "Refund" }, "METHODS": { "WALLET": "System Wallet", "BANKACCOUNT": "Bank Account", "DEBITCARD": "Debit Card", "INSTANTTRANSFER": "Instant Transfer" }, "PAYOUT_METHODS": { "BANKACCOUNT": "Bank Account", "DEBITCARD": "Debit Card", "INSTANTTRANSFER": "Instant Transfer" } }, "DYNAMIC": { "STATUS": { "SETTLED": "Paid", "PENDING": "In Settlement", "FAILED": "Transfer Failed" }, "TYPES": { "WEEKLY_EARNINGS_TRANSFER": "Weekly Earnings Transfer", "BANK_TRANSFER": "Bank Transfer", "DELAYED_COD_SETTLEMENT": "Delayed COD Settlement" }, "METHODS": { "WEEKLY_STC_PAY": "Weekly transfer to STC Pay" } } }, "VERIFICATION": { "SECTION_TITLE": "Driver Verification & Review", "COMMAND_CENTER": "Verification Command Center", "EXECUTIVE_REVIEW": "Executive Review", "EXECUTIVE_REVIEW_DESC": "Focused workspace for document review, account control, and compliance records.", "WINDOWS": { "OPERATIONS": "Operations & Timeline", "REVIEW": "Documents & Preview" }, "APPROVAL_READINESS": "Approval Readiness", "READINESS_READY": "Ready for final approval", "READINESS_WAITING": "Waiting for document completion", "FILES_AVAILABLE": "Files available", "TOTAL_DOCUMENTS": "Total documents", "VALID_DOCUMENTS": "Valid documents", "VALID_DOCUMENTS_DESC": "Valid and active documents", "UNDER_REVIEW": "Under Review", "UNDER_REVIEW_DESC": "Files waiting for review", "EXPIRING_ITEMS": "Expiring items", "EXPIRING_ITEMS_DESC": "Items needing renewal", "ACCOUNT_CONTROL_TITLE": "Account Control Rail", "ACCOUNT_CONTROL_DESC": "Manage driver status and decisions", "REQUIREMENTS_TITLE": "Verification Requirements", "REQUIREMENTS_DESC": "Checklist and notes", "ADD_INTERNAL_NOTE": "Add internal note", "ADD_INTERNAL_NOTE_PLACEHOLDER": "Internal note for reviewers...", "EDIT_PROFILE_TAB": "Edit Profile", "PERSONAL_SECTION": "Personal Info", "FULL_NAME": "Full Name", "EMAIL": "Email Address", "PHONE": "Phone Number", "ADDRESS": "National Address", "IDENTITY_SECTION": "Identity & Driving License", "NATIONAL_ID": "National ID / Iqama Number", "EXPIRY_DATE": "Expiry Date", "LICENSE_NUMBER": "Driver's License Number", "VEHICLE_SECTION": "Vehicle Details", "VEHICLE_TYPE": "Vehicle Type", "PLATE_NUMBER": "License Plate Number", "OPERATING_SECTION": "Operating Area", "REGION": "Region", "CITY": "City", "SAVE_CHANGES": "Save Changes", "CHECKLIST_TAB": "Checklist", "DOCUMENT_BOARD": "Document Board", "FILES_IN_PACKET": "{{count}} files in packet", "PREVIEW_DECISION": "Preview & Decision", "SELECT_DOCUMENT": "Select a document", "FILE_READY": "File ready for download and preview", "PREVIEW_NOTES": "Preview Notes", "PREVIEW_NOTES_PLACEHOLDER": "Decision details...", "NO_DOCUMENT_SELECTED": "No Document Selected", "NO_DOCUMENT_SELECTED_DESC": "Select a document from the board to preview it.", "DOCUMENT_GROUPS": { "DRIVER_DOCUMENTS": "Driver Documents" }, "APP_ID": "Application Number", "APP_NUMBER": "Application Number", "SUBMITTED_AT": "Submission Date", "SUBMIT_DATE": "Submission Date", "PROGRESS": "Progress Rate", "PROGRESS_RATE": "Progress Rate", "CRITICAL_NOTES": "Critical Notes", "READINESS_SECTION": "Readiness Summary", "READINESS_SUMMARY": "Readiness Summary", "PERSONAL_INFO_TITLE": "Applicant Information", "PERSONAL_INFO_DESC": "Core identity and contact details submitted by the driver.", "VEHICLE_INFO_TITLE": "Vehicle and Zone Details", "VEHICLE_INFO_DESC": "Operational details used to verify dispatch readiness.", "FILE_COMPLETION": "File Completion Progress", "FILE_PROGRESS": "File Completion Progress", "TRUST_SCORE": "Trust Score", "COMPLETED_ITEMS": "Completed Items", "CURRENT_REVIEWER": "Current Reviewer", "PENDING_ITEMS": "Pending Items", "PENDING_ITEMS_COUNT": "Pending Items", "APP_ID_SHORT": "App ID", "APP_NUMBER_LABEL": "App ID", "CHECKLIST_TITLE": "Review Checklist", "CHECKLIST_SUB": "Review the essential items before approving the verification decision.", "CHECKLIST_DESC": "Review the essential items before approving the verification decision.", "COMPLETED": "Completed", "PENDING": "Pending", "DECISION_TITLE": "Decision Notes", "DECISION_SUB": "Write the decision summary and any internal notes related to it.", "DECISION_LABEL": "Review Decision Summary", "DECISION_PLACEHOLDER": "Write the final decision or notes you will rely on...", "DECISION_NOTES_TITLE": "Decision Notes", "DECISION_NOTES_DESC": "Write the decision summary and any internal notes related to it.", "REVIEW_SUMMARY_LABEL": "Review Decision Summary", "REVIEW_SUMMARY_PLACEHOLDER": "Write the final decision or notes you will rely on...", "REJECTION_LABEL": "Reason for Rejection or Request for Completion", "REJECTION_REASON_LABEL": "Reason for Rejection or Request for Completion", "REVIEWER_LABEL": "Reviewer", "INTERNAL_NOTES_LABEL": "Internal Notes", "INTERNAL_NOTES_PLACEHOLDER": "These notes are internal and will not appear outside the review.", "DOCS_SECTION": "Identity Documents Review", "DOCUMENT_PREVIEW": "Document Preview", "DOCUMENT_STATUS": "Document Status", "DOCUMENT_NOTE": "Review Note", "TOTAL_FILES": "Total Files", "DOCS_NEED_FOLLOW": "Docs Needing Follow-up", "DOC_EXPIRY": "Expiry Date", "DOC_NUMBER": "Document Number", "DOC_REVIEWED_BY": "Reviewed By", "DOC_REJECTION_REASON": "Rejection Reason", "MISSING_EXPIRY_TITLE": "Missing expiry date", "MISSING_EXPIRY_MESSAGE": "Add the document expiry date before approving this document.", "DOCUMENT_IMAGES": { "FRONT": "Front image", "BACK": "Back image", "IMAGE": "Document image" }, "REASON_REQUIRED_HELPER": "A rejection or document request should include a reason or reviewer note.", "FIELDS": { "FULL_NAME": "Full Name", "PHONE": "Phone Number", "EMAIL": "Email Address", "ADDRESS": "National Address", "VEHICLE_TYPE": "Vehicle Type", "LICENSE_NUMBER": "License Number", "ZONE": "Primary Zone" }, "ACTIONS": { "APPROVE": "Approve Driver", "REQUEST_DOCUMENTS": "Request Missing Documents", "REJECT": "Reject Driver", "APPROVE_SHORT": "Approve", "REJECT_SHORT": "Reject" }, "NO_RECOMMENDATION_REASON": "No recommendation reason was provided yet.", "STATUS_COMPLETED": "Completed", "STATUS_NEEDS_REVIEW": "Needs Review", "STATUS_REQUIRED": "Required", "BACKEND": { "CHECKLIST": { "PERSONAL_INFO": "Personal information", "VEHICLE_INFO": "Vehicle details", "NATIONAL_ID_DOCUMENT": "National ID document", "LICENSE_DOCUMENT": "Driving license", "VEHICLE_DOCUMENT": "Vehicle document", "PERSONAL_PHOTO": "Personal photo", "ZONE_SELECTION": "Primary operating zone" }, "CHECKLIST_NOTES": { "MISSING_PERSONAL_INFO_NOTE": "Missing core personal information.", "MISSING_VEHICLE_INFO_NOTE": "Missing operational vehicle details.", "MISSING_DOCUMENT_NOTE": "Required document is missing or still under review.", "MISSING_ZONE_SELECTION_NOTE": "A primary operating zone is still required.", "EXPIRED_DOCUMENT_NOTE": "The uploaded document is expired and must be renewed.", "REJECTED_DOCUMENT_NOTE": "This document was rejected and needs a corrected re-upload.", "PENDING_DOCUMENT_REVIEW_NOTE": "The document is uploaded and waiting for admin review." }, "REJECTION_REASONS": { "MISSING_PERSONAL_INFO": "Missing personal information", "MISSING_VEHICLE_INFO": "Missing vehicle information", "MISSING_DOCUMENTS": "Missing required documents", "MISSING_ZONE_SELECTION": "Primary zone is not selected", "QUALITY_ISSUE": "Document quality issue", "ZONE_MISSING": "Primary zone is missing" } }, "DYNAMIC": { "RECOMMENDATIONS": { "ACCEPT": "Verification Accepted", "CONDITIONAL": "Conditional Acceptance", "COMPLETE": "Request Completion" }, "REASONS": { "ACCEPT": "The documents are complete, and both identity and vehicle match the operational requirements.", "CONDITIONAL": "The profile is operationally close to ready, but there are still minor points that need follow-up before final approval.", "COMPLETE": "The profile still needs additional documents or clarifications before activation." }, "CHECKLIST": { "BASIC_DATA_COMPLETE": "Core profile data is complete", "VEHICLE_MATCH": "Vehicle details are matched", "NATIONAL_ID_CLEAR": "National ID image is clear", "LICENSE_VALID": "Driving license is still valid", "VEHICLE_PHOTOS_CLEAR": "Vehicle photos are clear", "SELFIE_MATCH": "Selfie matches the applicant" }, "CHECKLIST_NOTES": { "LICENSE_EXPIRING": "It expires soon and needs confirmation", "SELFIE_REVIEW": "Reviewer approval is still required" }, "REJECTION_REASONS": { "DOCUMENTS_UNCLEAR": "Documents are unclear", "DOCUMENTS_EXPIRED": "Documents are expired", "IMAGES_MISMATCH": "Images do not match", "VEHICLE_DATA_INVALID": "Vehicle data is incorrect" }, "DOCUMENTS": { "TITLES": { "NATIONAL_ID": "National ID", "LICENSE": "Driving License", "VEHICLE": "Vehicle Photo", "SELFIE": "Identity Verification Selfie" }, "STATUS": { "VALID": "Valid", "VALID_FEMININE": "Valid", "EXPIRING": "Expiring Soon", "REJECTED": "Rejected", "UNDER_REVIEW": "Under Review", "MATCHED": "Matched", "NEEDS_CONFIRMATION": "Needs Confirmation" }, "SUBTITLES": { "NATIONAL_ID": "Last update: 2026/03/12", "LICENSE": "Expires within 120 days", "VEHICLE": "Vehicle license image is available for review" }, "EXPIRY": { "RECENT_CAPTURE": "Captured recently", "BIOMETRIC_CHECK": "Biometric check" } } } }, "WORKFLOW": { "STATE_LABELS": { "BANNED": "Banned", "SUSPENDED": "Operationally Suspended", "VERIFICATION_REVIEW": "Verification Review", "PENDING_DOCUMENTS": "Pending Documents", "COMPLIANCE_REVIEW": "Compliance Review", "FINANCE_HOLD": "Financial Hold", "ACTIVE_DELIVERY": "Active Delivery", "READY_FOR_DISPATCH": "Ready for Dispatch", "READY_TO_ACTIVATE": "Ready to Rejoin" }, "SUMMARIES": { "BANNED": "The driver is fully banned from operations. Review the case before lifting the ban or keeping the account blocked.", "SUSPENDED": "The driver is currently out of operation, so the required decision is to resolve the suspension reason first and then decide whether to reactivate or keep the account suspended.", "VERIFICATION_REVIEW": "The driver is still in the verification path and should not be considered operationally ready until approval is complete.", "PENDING_DOCUMENTS": "The driver is still in the verification path and should not be considered operationally ready until approval is complete.", "COMPLIANCE_REVIEW": "This profile has an open compliance case or report, and it must be resolved before widening assignment or fully reactivating the account.", "FINANCE_HOLD": "There is a financial hold or unresolved COD amount that must be cleared before a new payout or full operational trust can be restored.", "ACTIVE_DELIVERY": "The driver is inside a live task right now, so the current focus should remain on execution monitoring, SLA, and fast support only.", "READY_FOR_DISPATCH": "The driver is active and currently ready, and the supervisor's role here is mainly monitoring and preserving readiness without new blockers.", "READY_TO_ACTIVATE": "The driver is verified but currently outside the schedule, and can be returned to operations after a quick check on operational and financial readiness." }, "NEXT_STEPS": { "BANNED": "Review the ban reason and only unban after compliance and document checks are clear.", "SUSPENDED": "Review the suspension reason first, then decide whether to reactivate or keep the account suspended.", "VERIFICATION_REVIEW": "Review the critical items and approve the final verification decision.", "PENDING_DOCUMENTS": "Request the missing or unclear documents, then return the profile for review.", "COMPLIANCE_REVIEW": "Review the open case and decide whether monitoring is enough or whether suspension or escalation is needed.", "FINANCE_HOLD": "Review finance first, then clear the hold if settlement is complete.", "ACTIVE_DELIVERY": "Monitor the current task and open support only when there is an actual delay or complaint.", "READY_FOR_DISPATCH": "No urgent action is needed now; monitor the zone and assign tasks as needed.", "READY_TO_ACTIVATE": "Return the driver to the assignment queue after a quick review of the zone, balance, and open tickets." }, "QUEUE_LABELS": { "BANNED": "Ban Review Queue", "SUSPENDED": "Suspension & Reactivation Queue", "VERIFICATION_REVIEW": "Verification Approval Queue", "PENDING_DOCUMENTS": "Document Completion Queue", "COMPLIANCE_REVIEW": "Incidents & Reports Queue", "FINANCE_HOLD": "COD & Settlements Queue", "ACTIVE_DELIVERY": "Live Monitoring Queue", "READY_FOR_DISPATCH": "Ready Drivers Queue", "READY_TO_ACTIVATE": "Activation & Preparation Queue" }, "READINESS_LABELS": { "FULLY_STOPPED": "Fully Stopped", "BLOCKED_UNTIL_APPROVAL": "Blocked Until Approval", "BLOCKED_BY_COMPLIANCE": "Blocked by Compliance", "PARTIALLY_READY": "Partially Ready", "WORKING_NOW": "Working Now", "FULLY_READY": "Fully Ready", "READY_TO_REJOIN": "Ready to Rejoin", "READY_WITH_MONITORING": "Ready with Monitoring" }, "OWNER_TEAMS": { "COMPLIANCE_AND_OPERATIONS": "Compliance + Operations", "VERIFICATION_TEAM": "Verification Team", "COMPLIANCE_TEAM": "Compliance Team", "FINANCE_AND_OPERATIONS": "Finance + Operations", "LIVE_OPERATIONS": "Live Operations", "OPERATIONS": "Operations" }, "ITEMS": { "VERIFICATION_PENDING": "The profile is not verified yet and should not be opened for assignment.", "ACCOUNT_SUSPENDED": "The account is currently suspended, so no new tasks or payouts should be assigned.", "ACCOUNT_BANNED": "The account is banned and fully blocked from receiving new operational access.", "FINANCE_HOLD": "There is a financial hold or unresolved COD amount that must be cleared before any new payout.", "COMPLIANCE_CASE": "There is an open compliance case or report that requires a decision before normal operation can resume.", "DOCUMENTS_EXPIRING": "Some documents are close to expiry and should be followed up before they turn into a hard stop.", "DOCUMENT_UNDER_REVIEW": "There is a document or identity image under manual review.", "PERFORMANCE_ALERT": "Driver performance needs follow-up before increasing operational load.", "SUPPORT_FOLLOWUPS": "There are {{count}} support follow-ups pending on this driver.", "SUPPORT_FOLLOWUPS_GENERIC": "There are open support follow-ups pending on this driver." }, "ACTION_LABELS": { "APPROVE_VERIFICATION": "Approve Verification", "REQUEST_DOCUMENTS": "Request Documents", "CLEAR_FINANCE_HOLD": "Clear Financial Hold", "CLEAR_DRIVER_RESTRICTIONS": "Clear All Restrictions", "SUSPEND_DRIVER": "Suspend Driver", "REACTIVATE_DRIVER": "Reactivate Driver", "BAN_DRIVER": "Ban Driver", "UNBAN_DRIVER": "Unban Driver", "MARK_READY_FOR_DISPATCH": "Return to Dispatch", "OPEN_OPERATIONS": "Open Operations", "OPEN_SUPPORT": "Open Support", "OPEN_FINANCE": "Open Finance", "REVIEW_COMPLIANCE": "Review Compliance" }, "ACTION_HELPERS": { "APPROVE_VERIFICATION": "Moves the driver to activation readiness instead of keeping the profile suspended.", "REQUEST_DOCUMENTS": "Keeps the driver outside operations until missing items are completed.", "CLEAR_FINANCE_HOLD": "Resets the local hold and returns the profile to a more stable state.", "CLEAR_DRIVER_RESTRICTIONS": "Clears account, offer, and location restrictions when the driver is otherwise approved.", "SUSPEND_DRIVER": "Use only when there is a real operational or compliance risk.", "REACTIVATE_DRIVER": "Returns the driver to standby mode, not direct assignment.", "BAN_DRIVER": "Fully blocks the driver from operational access until reviewed.", "UNBAN_DRIVER": "Lifts the ban and returns the driver to standby when eligible.", "MARK_READY_FOR_DISPATCH": "Moves the driver back into operational readiness.", "OPEN_OPERATIONS": "Review current zone load and assignment context first.", "OPEN_SUPPORT": "Review open tickets and support context tied to the driver.", "OPEN_FINANCE": "Review balances, dues, and failed records before acting.", "REVIEW_COMPLIANCE": "Open incidents and evidence before making the decision." } }, "ACTION_NOTES": { "MANUAL_SUSPEND": "The driver was manually suspended from the admin panel until the case is reviewed.", "REVIEW_REACTIVATE": "The driver was returned to standby after an initial profile review.", "VERIFICATION_APPROVED": "Verification was approved and the driver was returned to the operational readiness queue.", "DOCUMENTS_REQUESTED": "The profile was sent back for extra documents before final approval.", "FINANCE_HOLD_CLEARED": "The financial hold was cleared locally and the profile was returned to operational review.", "DRIVER_SUSPENDED": "The driver was operationally suspended until the open case is reviewed.", "ACCOUNT_REACTIVATED": "The account was reactivated and the driver was returned to standby instead of direct assignment.", "READY_FOR_DISPATCH": "The driver was moved to the operational readiness queue and can receive new tasks." }, "PREVIEW": { "TASK_TITLE": "Task Details {{id}}", "INCIDENT_TITLE": "Case Details {{id}}", "TASK_SUMMARY": "Task Summary", "TASK_VENDOR": "Vendor", "TASK_ZONE": "Zone", "TASK_DURATION": "Duration", "TASK_COD": "COD", "PICKUP": "Pickup", "TRANSIT": "Transit", "DELAY": "Delay:", "EVIDENCE_ALT": "Incident evidence", "ACTION_REASSIGN": "Reassign Task", "ACTION_ESCALATE": "Urgent Escalation", "ACTION_RESOLVE": "Close Case as Resolved", "ACTION_SUSPEND": "Suspend Driver", "ACTION_REQUEST_DOCS": "Request Documents" }, "ACTIONS": { "TRACK_TASKS": "Track Tasks", "LOCK_LOGIN": "Lock Login", "UNLOCK_LOGIN": "Unlock Login" }, "STATUS": { "COMPLIANCE_ISSUE": "Compliance Issue", "LOGIN_LOCKED": "Login locked" }, "LOAD_ERROR_TITLE": "We couldn't load this driver profile", "LOAD_ERROR_DESC": "The driver detail page is now backend-first, so the page will only render after a valid admin response. Try again or go back to the drivers list.", "BACK_TO_DRIVERS": "Back to Drivers", "HERO": { "BACKEND_FIRST": "Backend-first driver file", "PHONE": "Phone", "ZONE": "Zone", "LICENSE": "License", "LAST_SEEN": "Joined", "JOINED_AT": "Joined At", "ACTIVE_TASKS": "Active / completed", "OPERATIONAL_GATE": "Operational gate", "PROFILE_COMPLETION": "Profile completion", "MISSING_REQUIREMENTS": "Missing requirements", "NO_BLOCKERS": "No hard blockers", "NO_BLOCKERS_DESC": "Backend readiness shows no required blocker for this profile.", "REVIEW_NOTE": "Review note", "NEXT_STEP": "Next step", "BLOCKERS": "Blockers", "ALERTS": "Alerts", "LIFECYCLE": "Lifecycle", "OVERVIEW_GATE_DESC": "Readiness, review and finance state are calculated from the backend response.", "LOGIN_LOCK_NOTICE": "Driver login is locked.", "LOGIN_LOCK_NOTICE_WITH_TIME": "Driver login is locked since {{lockedAt}}.", "LOGIN_LOCK_NOTICE_WITH_REASON": "Driver login is locked: {{reason}}", "LOGIN_LOCK_NOTICE_WITH_REASON_AND_TIME": "Driver login is locked since {{lockedAt}}: {{reason}}" }, "OVERVIEW": { "PERSONAL_INFO_TITLE": "Personal Information", "PERSONAL_INFO_DESC": "Core identity and contact details pulled from the backend profile.", "VEHICLE_INFO_TITLE": "Vehicle & Operations Readiness", "VEHICLE_INFO_DESC": "Operationally relevant vehicle, license, and zone data only.", "QUICK_LINKS": "Quick Links", "FULL_NAME": "Full Name", "PHONE_NUMBER": "Phone Number", "EMAIL": "Email Address", "CITY": "City", "JOINED_AT": "Joined At", "VEHICLE_TYPE": "Vehicle Type", "LICENSE_NUMBER": "License Number", "ZONE": "Primary Zone", "NO_RECENT_NOTES": "No recent notes.", "QUICK_SUMMARY_TITLE": "Driver Summary", "QUICK_SUMMARY_DESC": "Operational snapshot from the latest driver profile data.", "SIGNALS": "Signals", "ALERTS_TITLE": "Alerts & Review Notes", "ALERTS_DESC": "Open blockers and follow-up signals for this driver.", "NO_ALERTS": "No active alerts", "NO_ALERTS_DESC": "This profile is clear outside routine monitoring.", "NOTES_HISTORY": "Notes History" }, "LIFECYCLE": { "APPLICATION": { "LABEL": "Application", "DESCRIPTION": "Request intake and profile creation", "METRIC": "Profile received" }, "VERIFICATION": { "LABEL": "Verification", "DESCRIPTION": "Documents and identity checks" }, "ACTIVATION": { "LABEL": "Activation", "DESCRIPTION": "Account and vehicle readiness", "METRIC_ACTIVE": "Activated", "METRIC_PENDING": "Pending approval" }, "OPERATIONS": { "LABEL": "Operations", "DESCRIPTION": "Daily tasks and zones", "METRIC_ON_MISSION": "On mission", "METRIC_ACTIVE": "Active", "METRIC_PAUSED": "Temporarily paused", "METRIC_SUSPENDED": "Suspended" }, "FINANCE": { "LABEL": "Finance & Compliance", "DESCRIPTION": "COD, risk, and alerts", "METRIC_URGENT": "Urgent intervention", "METRIC_MONITORING": "Needs follow-up", "METRIC_HEALTHY": "Healthy" } } } }, "ADMIN_USERS": { "TITLE": "Access Directory", "DESC": "Manage super admin staff, vendor teams, drivers, and customers from one local access and communication directory.", "OPEN_EMAIL_CENTER": "Email Center", "OPEN_ROLES_MANAGEMENT": "Roles Management", "ACCESS_HUB": { "BADGE": "Roles and permissions", "TITLE": "Open permission management from the users page", "DESC": "Review role presets, permission coverage, and system versus custom roles here, then jump into the full management screen when needed.", "OPEN": "Open Roles Management", "STATS": { "ROLES": "Total roles", "PERMISSIONS": "Total permissions", "SYSTEM_ROLES": "System roles", "CUSTOM_ROLES": "Custom roles" } }, "ADD_ADMIN": "Invite Admin", "ADD_IDENTITY": "Add Identity", "SEARCH_PLACEHOLDER": "Search by name, email, team, or department...", "EMPTY_TITLE": "No admin users found", "EMPTY_MESSAGE": "Try clearing the active filters or create a new admin access record.", "KPI": { "TOTAL": "Total Admins", "ACTIVE": "Active Access", "INVITED": "Pending Invites", "SUSPENDED": "Suspended Access", "MFA_GAPS": "MFA Gaps", "CUSTOM_ACCESS": "Custom Access", "OPERATIONAL": "Operational Identities", "VENDOR_PANEL": "Vendor Panel Identities", "EXTERNAL": "External Accounts" }, "AUDIENCE": { "ALL": "All audiences", "SUPER_ADMIN": "Super admin", "VENDOR_NETWORK": "Vendor network", "DRIVERS": "Drivers", "CUSTOMERS": "Customers" }, "FILTERS": { "ALL": "All", "TITLE": "Filter access directory", "SUBTITLE": "Narrow the list by status, role preset, or panel scope.", "STATUS": "Status", "ACCESS_LEVEL": "Access level", "ROLE": "Role preset", "TEAM": "Team", "PANEL": "Panel scope", "PERSONA": "Persona", "VENDOR": "Vendor", "BRANCH": "Branch", "ACTIVE_COUNT": "active filters", "ACTIVE_COUNT_VALUE": "{{count}} active", "RESET": "Reset filters" }, "LIST": { "RESULTS": "Showing {{shown}} of {{total}} identities", "QUICK_ALL": "All", "QUICK_ACTIVE": "Active", "QUICK_SUSPENDED": "Suspended" }, "TABLE": { "ADMIN": "Admin", "IDENTITY": "Identity", "PERSONA": "Persona", "ROLE": "Role", "TEAM": "Team", "SCOPE": "Scope", "LAST_LOGIN": "Last login", "STATUS": "Status", "SECURITY": "Security", "CUSTOM_ACCESS": "custom", "ACTIONS": "Actions" }, "STATUS": { "ACTIVE": "Active", "INVITED": "Invited", "SUSPENDED": "Suspended", "INACTIVE": "Inactive" }, "INVITE": { "DRAFT": "Draft", "PENDING": "Pending", "ACCEPTED": "Accepted", "EXPIRED": "Expired" }, "ACCESS_LEVEL": { "FULL": "Full control", "RESTRICTED": "Restricted", "OBSERVER": "Observer" }, "FIELDS": { "FULL_NAME": "Full name", "EMAIL": "Email", "PHONE": "Phone", "DEPARTMENT": "Department", "DEPARTMENT_HINT": "Optional internal org label (e.g. Operations, Finance, Support). Does not change permissions.", "TEAM": "Team", "TEAM_HINT": "Optional team or unit within the department (e.g. Disputes desk).", "OPTIONAL": "Optional", "ROLE_PRESET": "Role preset", "ACCESS_LEVEL": "Access level", "STATUS": "Status", "INVITE_STATE": "Invite state", "MFA": "Multi-factor authentication", "PERSONA": "Persona type", "PANEL_SCOPE": "Panel scope", "ENTITY_ID": "Entity ID", "VENDOR": "Vendor", "BRANCH": "Branch", "REGION": "Region", "CITY": "City", "REPLY_TO": "Reply-to", "PREFERRED_LOCALE": "Preferred locale", "NOTIFICATION_EMAILS": "Notification emails", "ESCALATION_EMAILS": "Escalation emails", "NOTES": "Notes" }, "ORG": { "DEPARTMENTS": { "EXECUTIVE": "Executive", "OPERATIONS": "Operations", "RISK_COMPLIANCE": "Risk & Compliance", "FINANCE": "Finance", "SUPPORT": "Customer Support", "TECHNOLOGY": "Technology" }, "TEAMS": { "PLATFORM_LEADERSHIP": "Platform Leadership", "ADMINISTRATION": "Administration", "OPERATIONS_CORE": "Core Operations", "VENDOR_OPERATIONS": "Vendor Operations", "FLEET_OPERATIONS": "Fleet & Drivers", "RISK_DESK": "Risk Desk", "DISPUTES_REVIEW": "Disputes Review", "FINANCE_OPS": "Finance Operations", "SETTLEMENTS": "Settlements", "SUPPORT_DESK": "Support Desk", "EMAIL_CENTER": "Email Center", "PLATFORM_ENGINEERING": "Platform Engineering", "DATA_ANALYTICS": "Data & Analytics" } }, "ACTIONS": { "RESET_PRESET": "Reset to preset", "RESEND_INVITE": "Resend invite", "REACTIVATE": "Reactivate", "SUSPEND": "Suspend access", "SAVE": "Save changes", "BACK_TO_LIST": "Back to directory", "DUPLICATE": "Duplicate role", "CREATE_USER_DESC": "Create a super admin panel staff account with global access", "ADD_USER": "Add admin user", "VIEW": "Open profile", "EDIT_USER": "Edit access" }, "CREATE": { "MODAL_BADGE": "New admin account", "SECTION_IDENTITY": "Identity", "SECTION_IDENTITY_HINT": "Login credentials and contact details for the new admin staff account.", "SECTION_ACCESS": "Role & access", "SECTION_ACCESS_HINT": "Choose an internal super admin panel role. Vendor, driver, and customer accounts are created from their own modules.", "ADMIN_ONLY_HINT": "Driver, vendor, and customer logins are not created here. Use Drivers, Vendors, or Customers workflows instead.", "ROLE_PREVIEW": "Selected role", "PANEL_SCOPE": "Panel scope", "PERMISSIONS_COUNT": "{{count}} permissions", "GENERATE_PASSWORD": "Generate secure password", "PASSWORD_HINT": "The user must change this password on first login.", "DEPARTMENT_PLACEHOLDER": "Select department", "TEAM_PLACEHOLDER": "Select team", "DEPARTMENT_ROLE_HINT": "Suggested from the selected role. You can change it if the staff sits in another unit.", "TEAM_ROLE_HINT": "Teams are filtered by department. Changing the role updates the suggested team.", "SCOPE_GLOBAL": "Global scope — no entity link required", "SCOPE_VENDOR": "Link this account to an existing vendor company", "SCOPE_DRIVER": "Select the driver, then set a temporary password and role for their existing login", "DRIVER_PROVISION_MODE": "This grants access on the driver's existing account (same UserId as the driver profile). Profile fields below update that account.", "VENDOR_OWNER_PROVISION_MODE": "The email matches the vendor owner. Access will be provisioned on the owner's existing account, not a new duplicate user.", "PROVISION_ACCESS": "Provision access", "PROVISION_EMAIL_LOCKED": "Email is tied to the existing account for this provision flow.", "SCOPE_CUSTOMER": "Customer scope links to the created user automatically", "SCOPE_ENTITY_LABEL": "Scope entity", "SCOPE_ENTITY_LABEL_VENDOR": "Link to vendor account", "SCOPE_ENTITY_LABEL_DRIVER": "Link to driver profile", "SCOPE_ENTITY_DRIVER_HINT": "This does not create a new driver. Pick an existing driver from the drivers list — the login will be tied to that driver app profile.", "SCOPE_ENTITY_VENDOR_HINT": "Pick an existing vendor on the platform. The login will be scoped to that vendor company or branch in the vendor panel.", "SCOPE_ENTITY_PLACEHOLDER": "Select vendor or driver", "SCOPE_ENTITY_PLACEHOLDER_VENDOR": "Select vendor from list", "SCOPE_ENTITY_PLACEHOLDER_DRIVER": "Select driver from list", "SCOPE_ENTITY_MANUAL": "Or paste entity ID (GUID)", "SCOPE_ENTITY_MANUAL_HINT": "Use this when the list is empty or you already know the entity ID.", "LOADING_ENTITIES": "Loading available entities...", "NO_ENTITIES_VENDOR": "No vendors loaded. Enter a vendor ID manually or open the vendors page first.", "NO_ENTITIES_DRIVER": "No drivers loaded. Enter a driver ID manually or open the drivers page first.", "ENTITY_REQUIRED": "Vendor and driver accounts must be linked to an existing entity.", "VALIDATION_REQUIRED": "Complete all required fields before creating the account.", "FAILED": "Could not create the account. Review the role and scope, then try again.", "ERRORS": { "USER_ALREADY_EXISTS": "Email or phone number is already in use.", "INVALID_SCOPE_ENTITY": "The selected scope entity does not exist.", "ROLE_SCOPE_MISMATCH": "The selected role does not match the requested panel scope.", "ROLE_INACTIVE": "The selected role is inactive.", "IDENTITY_CREATE_FAILED": "Identity provider rejected the account creation.", "IDENTITY_UPDATE_FAILED": "Could not update the existing account profile.", "IDENTITY_ROLE_UPDATE_FAILED": "Could not assign the selected role to the account.", "IDENTITY_PASSWORD_RESET_FAILED": "Could not set the temporary password.", "ADMIN_PANEL_CREATE_ONLY": "Only super admin panel accounts can be created from this screen." } }, "SECURITY": { "MFA_ON": "MFA enabled", "MFA_OFF": "MFA missing", "LAST_LOGIN": "Last login", "INVITED_BY": "Invited by", "INVITED_AT": "Invited at", "ACCEPTED_AT": "Accepted at", "NEVER": "Never", "VERIFICATION": "Verification", "PASSWORD_STATE": "Password state", "PASSWORD_TEMPORARY": "Temporary", "PASSWORD_CHANGED": "Changed", "RESET_TEMPORARY_PASSWORD": "Reset temporary password", "RESET_PASSWORD_PLACEHOLDER": "New temporary password", "RESET_BUTTON": "Reset" }, "ROLES_MANAGEMENT": { "TITLE": "Roles & Permissions Management", "SUBTITLE": "Create and update access roles and define each role's permissions across the system.", "BADGES": { "SYSTEM": "System", "CUSTOM": "Custom" }, "CARDS": { "PERMISSIONS": "Permissions", "USERS": "Users", "LEVEL": "Level", "SCOPE": "Scope:" }, "MATRIX": { "SECTION": "Section" }, "CREATE": { "TITLE": "Create a new custom role", "SUBTITLE": "Choose the role name and access level, then refine permissions from the permission matrix.", "NAME": "Role name", "NAME_PLACEHOLDER": "Example: Content Manager", "DESCRIPTION": "Description", "DESCRIPTION_PLACEHOLDER": "A short role description...", "ACCESS_LEVEL": "Access level", "PANEL_SCOPE": "Panel scope" }, "ACTIONS": { "CREATE_ROLE": "Create role", "DELETE_ROLE": "Delete role", "SAVE_CHANGES": "Save changes", "CLOSE": "Close", "CANCEL": "Cancel" } }, "DETAIL": { "TITLE": "Identity Access Profile", "SUBTITLE": "Identity, assignments, communication controls, and persona-aware access design.", "BREADCRUMB": "Access profile", "NOT_FOUND": "Identity not found", "NOT_FOUND_DESC": "The requested directory record is not available in the local access registry.", "NEW_USER": "New identity", "EMAIL_PENDING": "Email not set yet", "IDENTITY_BADGE": "Identity", "IDENTITY_TITLE": "Identity profile", "IDENTITY_DESC": "Primary contact details, department ownership, and persona classification.", "ASSIGNMENT_BADGE": "Assignments", "ASSIGNMENT_TITLE": "Entity and branch assignment", "ASSIGNMENT_DESC": "Connect the identity to the correct vendor, branch, or external account scope.", "ACCESS_BADGE": "Access model", "ACCESS_TITLE": "Role, status, and access posture", "ACCESS_DESC": "Use hybrid presets with custom overrides for operators, or lightweight profiles for external accounts.", "COMMUNICATION_BADGE": "Communication profile", "COMMUNICATION_TITLE": "Email routing and notification posture", "COMMUNICATION_DESC": "Control reply-to behavior, escalation contacts, and notification opt-in flags for each identity.", "PERMISSIONS_BADGE": "Permission matrix", "PERMISSIONS_TITLE": "Operational permission matrix", "PERMISSIONS_DESC": "Permission domains inherit from the selected preset, then override specific actions as needed.", "FEATURES_BADGE": "Feature access", "FEATURES_TITLE": "Account feature toggles", "FEATURES_DESC": "External identities use product and communication toggles instead of the full admin permission matrix.", "SECURITY_BADGE": "Security posture", "SECURITY_TITLE": "Security checkpoints", "SECURITY_DESC": "Track MFA readiness, invitation history, and recent activity.", "SUMMARY_BADGE": "Override summary", "SUMMARY_TITLE": "Effective access summary", "SUMMARY_DESC": "A fast snapshot of the current preset and custom access drift.", "EFFECTIVE_PERMISSIONS": "effective permissions", "GRANTED_OVERRIDES": "granted overrides", "REVOKED_OVERRIDES": "revoked overrides", "CUSTOM_TOTAL": "custom changes", "ACTIVE_ACCESS_POSTURE": "Active Access Posture", "TEMPORARY_PASSWORD": "Temporary password", "VERIFIED_PASSWORD": "Verified password", "NOTIFICATION_RECIPIENTS": "notification recipients", "MFA_HINT": "Use this to reflect whether the admin completed secure enrollment.", "AUDIT": "Audit Log", "AUDIT_BADGE": "Audit log", "AUDIT_TITLE": "Access history", "AUDIT_DESC": "Recent role, scope, status, and permission changes.", "AUDIT_EMPTY": "No access audit entries yet.", "AUDIT_BY": "By {{name}}", "AUDIT_SYSTEM": "System" }, "SCOPE": { "GLOBAL": "Global panel", "DIRECTORY": "Entity-linked" }, "PANELS": { "SUPER_ADMIN_PANEL": "Super admin panel", "VENDOR_PANEL": "Vendor panel", "DRIVER_APP": "Driver app", "CUSTOMER_APP": "Customer app" }, "PERSONAS": { "SUPER_ADMIN_MANAGER": "Super admin manager", "SUPER_ADMIN_STAFF": "Super admin staff", "VENDOR_OWNER": "Vendor owner", "VENDOR_COMPANY_MANAGER": "Vendor company manager", "VENDOR_BRANCH_MANAGER": "Vendor branch manager", "VENDOR_BRANCH_EMPLOYEE": "Vendor branch employee", "VENDOR_FINANCE": "Vendor finance", "VENDOR_SUPPORT": "Vendor support", "DRIVER": "Driver account", "CUSTOMER": "Customer account" }, "VERIFICATION": { "VERIFIED": "Verified", "PENDING": "Pending", "UNDER_REVIEW": "Under review", "SUSPENDED": "Suspended", "NOT_REQUIRED": "Not required" }, "LOCALE": { "AR": "Arabic", "EN": "English", "BILINGUAL": "Bilingual" }, "COMMUNICATION_FLAGS": { "ACCESS_INVITES": { "LABEL": "Access invites", "DESC": "Invitation and access reset traffic for operational identities." }, "BRANCH_ALERTS": { "LABEL": "Branch alerts", "DESC": "Operational updates, branch coverage changes, and staff access changes." }, "DISPATCH_NOTIFICATIONS": { "LABEL": "Dispatch notifications", "DESC": "Driver dispatch status changes, assignment updates, and live routing notices." }, "COMPLIANCE_EMAILS": { "LABEL": "Compliance emails", "DESC": "Verification follow-up, document requests, and compliance escalations." }, "FINANCE_DIGESTS": { "LABEL": "Finance digests", "DESC": "Settlement summaries, payout alerts, and balance reviews." }, "SUPPORT_ESCALATIONS": { "LABEL": "Support escalations", "DESC": "High-priority support routing and service recovery follow-up." }, "ORDER_UPDATES": { "LABEL": "Order issue updates", "DESC": "Order issues, refund progress, and case-level communication updates." }, "MARKETING_OPT_IN": { "LABEL": "Marketing opt-in", "DESC": "Allow marketing and reactivation communication for customer accounts." } }, "FEATURE_TOGGLES": { "DRIVER_DISPATCH": { "LABEL": "Dispatch notifications", "DESC": "Allow route dispatch, mission changes, and pickup readiness notifications." }, "DRIVER_COMPLIANCE": { "LABEL": "Compliance reminders", "DESC": "Deliver document expiry reminders and verification follow-up emails." }, "DRIVER_FINANCE": { "LABEL": "Finance digests", "DESC": "Enable payout and COD summary digests for driver accounts." }, "CUSTOMER_MARKETING": { "LABEL": "Marketing outreach", "DESC": "Allow campaign and lifecycle marketing messages for the customer account." }, "CUSTOMER_ESCALATION": { "LABEL": "Support escalations", "DESC": "Send escalated support updates and service recovery communication." }, "CUSTOMER_ISSUES": { "LABEL": "Order issue updates", "DESC": "Notify the customer about refunds, disputes, and order issue progress." } }, "PERMISSIONS": { "ACTIONS": { "VIEW": "View", "CREATE": "Create", "EDIT": "Edit", "APPROVE": "Approve", "EXPORT": "Export", "MANAGE_SETTINGS": "Manage settings" }, "GROUPS": { "DASHBOARD": { "TITLE": "Dashboard", "DESC": "Executive insights, KPI cards, and operational health reporting." }, "VENDORS": { "TITLE": "Vendors", "DESC": "Vendor review, onboarding actions, and compliance follow-up." }, "CATALOG": { "TITLE": "Catalog", "DESC": "Master data, brand controls, and category governance." }, "ORDERS": { "TITLE": "Orders", "DESC": "Order supervision, exceptions, and resolution workflows." }, "CUSTOMERS": { "TITLE": "Customers", "DESC": "Customer health, trust flags, and retention visibility." }, "DRIVERS": { "TITLE": "Drivers", "DESC": "Driver readiness, verification, and operational action rights." }, "DISPUTES": { "TITLE": "Disputes", "DESC": "Case review, escalation, and approval authority." }, "FINANCES": { "TITLE": "Finances", "DESC": "Reconciliation, settlements, finance controls, and policy changes." }, "USERS_ACCESS": { "TITLE": "Users & Access", "DESC": "Admin user lifecycle, role presets, and access controls." }, "EMAIL_CENTER": { "TITLE": "Email Center", "DESC": "Operational email routing, templates, and sender profiles." }, "SYSTEM": { "TITLE": "System", "DESC": "Platform-wide configuration and sensitive control surfaces." }, "VENDOR_DASHBOARD": { "TITLE": "Vendor dashboard", "DESC": "Branch and company KPI views for vendor operators." }, "VENDOR_ORDERS": { "TITLE": "Vendor orders", "DESC": "Vendor-side order flow, approvals, and operational exports." }, "VENDOR_CATALOG": { "TITLE": "Vendor catalog", "DESC": "Vendor-owned assortment, listing edits, and item publishing." }, "VENDOR_BRANCH_TEAM": { "TITLE": "Branch team", "DESC": "Branch roster management, staffing access, and local settings." }, "VENDOR_FINANCE": { "TITLE": "Vendor finance", "DESC": "Vendor wallet, settlement visibility, and finance settings." }, "VENDOR_SUPPORT": { "TITLE": "Vendor support", "DESC": "Issue handling, support visibility, and ticket exports." }, "VENDOR_SETTINGS": { "TITLE": "Vendor settings", "DESC": "Vendor panel settings, operational preferences, and configuration." } } }, "PRESETS": { "SUPER_ADMIN": { "NAME": "Super Admin", "DESC": "Full platform authority across every domain, including access and system settings." }, "OPERATIONS_LEAD": { "NAME": "Operations Lead", "DESC": "Strong operational control across vendors, orders, customers, and drivers." }, "RISK_ADMIN": { "NAME": "Risk Admin", "DESC": "Focused access for disputes, approvals, and trust-sensitive decisions." }, "FINANCE_ADMIN": { "NAME": "Finance Admin", "DESC": "Finance-first visibility and approval power for settlements and pricing controls." }, "SUPPORT_ADMIN": { "NAME": "Support Admin", "DESC": "Read-heavy support access with limited customer and order interventions." }, "VENDOR_OWNER": { "NAME": "Vendor Owner", "DESC": "Top-level vendor panel control across company scope, finance visibility, and branch access." }, "VENDOR_COMPANY_MANAGER": { "NAME": "Vendor Company Manager", "DESC": "Company-wide operational control for branches, orders, and catalog execution." }, "VENDOR_BRANCH_MANAGER": { "NAME": "Vendor Branch Manager", "DESC": "Branch-scoped management over local staff, orders, and service delivery." }, "VENDOR_BRANCH_EMPLOYEE": { "NAME": "Vendor Branch Employee", "DESC": "Local branch operator with limited edits and no company-level settings access." }, "VENDOR_FINANCE_MANAGER": { "NAME": "Vendor Finance Manager", "DESC": "Vendor finance visibility with settlement controls and restricted operational scope." }, "VENDOR_SUPPORT_MANAGER": { "NAME": "Vendor Support Manager", "DESC": "Support-first vendor persona for tickets, escalations, and service follow-up." }, "DRIVER_ACCOUNT": { "NAME": "Driver Account", "DESC": "External driver identity using communication preferences and feature toggles." }, "CUSTOMER_ACCOUNT": { "NAME": "Customer Account", "DESC": "External customer identity focused on communication routing and lifecycle access." } } } }