{ "COMMON": { "NOT_AVAILABLE": "N/A", "LIVE_0_SETTLEMENTS_0_PAYOUTS": "0 Active Settlements · 0 Payouts", "CANCEL": "Cancel", "CONFIRM_DELETE": "Confirm Delete", "DELETE_CONFIRM_TITLE": "Final Confirmation", "DELETE_CONFIRM_MSG": "Attention! This action cannot be undone. Deleting this item may affect associated data. Are you absolutely sure?", "VIEW_DETAILS": "View Details", "EDIT": "Edit", "DELETE": "Delete", "BACK": "Back", "CLOSE": "Close", "DETAILS": "Details", "NAME": "Name", "STATUS": "Status", "ORDER": "Order", "YES": "Yes", "NO": "No", "TO": "To", "ID": "ID", "SAVE_DRAFT": "Save Draft", "PUBLISH": "Publish Now", "REQUIRED_FIELD": "This field is required", "MAX_LENGTH_ERROR": "Maximum character limit exceeded", "INVALID_VALUE": "Invalid value entered", "BRAND": "Brand", "SELECT_BRAND": "-- Select Brand --", "BROWSE_FILES": "Browse Files", "SAVE": "Save", "SAVE_EDIT": "Save Changes", "ADD": "Add", "INDEX": "#", "ACTIVE": "Active", "INACTIVE": "Inactive", "VISIBLE": "Visible", "HIDDEN": "Hidden", "ACTIVE_STATUS": "Activity Status", "CREATE": "Create", "SELECT": "Select", "SELECT_OPTION": "Select an option", "CLEAR_SELECTION": "Clear selection", "ACTIONS": "Actions", "SHOWING": "Showing", "OF": "of", "ENTRIES": "Entries", "TOTAL": "Total", "HIDE_INACTIVE": "Hide Inactive", "SHOW_INACTIVE": "Show All", "RESET_FILTERS": "Reset Search", "RESET": "Reset", "APPLY_FILTERS": "Apply filters", "CLEAR_FILTERS": "Clear filters", "SEARCH": "Search...", "PREVIOUS": "Previous", "NEXT": "Next", "CHANGE": "Change", "NO_RESULTS": "No results found", "SELECTED_ITEMS": "Selected items", "CURRENCY_SAR": "SAR", "CURRENCY": "SAR", "REGION": "Region", "BACK_TO_LIST": "Back to List", "NO_DATA": "No data", "OPEN": "Open", "PAGE": "Page", "TODAY": "Today", "THIS_WEEK": "This week", "VIEW_ALL": "View all", "CITIES": { "RIYADH": "Riyadh", "JEDDAH": "Jeddah", "DAMMAM": "Dammam", "MAKKAH": "Makkah", "MADINAH": "Madinah", "TAIF": "Taif", "TABUK": "Tabuk", "ABHA": "Abha", "KHOBAR": "Khobar", "QATIF": "Qatif" }, "REGIONS": { "CENTRAL": "Central Region", "WESTERN": "Western Region", "EASTERN": "Eastern Region", "NORTHERN": "Northern Region", "SOUTHERN": "Southern Region" }, "LOADING": "Loading...", "ALL": "All", "BRAND_GENERAL": "General brand", "COPY": "Copy", "ERROR": "Error", "EXPORT": "Export", "FAILED_TO_LOAD": "Failed to load data.", "PENDING": "Pending", "REFRESH": "Refresh", "REJECTED": "Rejected", "RETRY": "Retry", "DOWNLOAD": "Download", "UPLOAD": "Upload", "API_ERRORS": { "NETWORK": "Could not connect to the server. Please check that the API is running and try again.", "UNAUTHORIZED": "You are not authorized to complete this action. Sign in again or request access.", "CONFLICT": "This change conflicts with existing data. Review the values and try again.", "UNKNOWN": "Something went wrong while saving. Please try again." }, "API_ERROR_CODES": { "INVALID_CSRF_TOKEN": "Your security session expired. Refresh the page and try again.", "TEMP_PASSWORD_CHANGE_REQUIRED": "You must change your temporary password before continuing." } }, "VALIDATION": { "REQUIRED": "This field is required" }, "UNAUTHORIZED": { "TITLE": "Access Denied", "MESSAGE": "You do not have the required permissions to view this page. Return to the dashboard or request the permission from your administrator.", "GO_DASHBOARD": "Back to Dashboard", "GO_PROFILE": "My Profile" }, "LOGIN": { "WELCOME": "Super Admin Access", "EMAIL": "Admin Email", "EMAIL_PLACEHOLDER": "admin@zadna.com", "PASSWORD": "Secret Access Key", "PASSWORD_PLACEHOLDER": "Enter system password", "SIGNING_IN": "Securing connection...", "SIGN_IN": "Enter Dashboard", "FORGOT_PASSWORD": "Forgot Access Credentials?", "ADMIN_PORTAL": "Zadana Unified Command Center", "MANAGE_MARKETPLACE": "Strategic Control of the", "MARKETPLACE_HIGHLIGHT": "Commercial Ecosystem.", "MARKETPLACE_DESC": "Your integrated platform to monitor vendor performance, organize logistics, and lead the future of multi-vendor commerce from a single powerful control center.", "SYSTEM_UPTIME": "System Uptime", "UPTIME_VALUE": "99.9%", "ACTIVE_MONITOR": "Active Threat Monitoring", "MONITOR_VALUE": "Secured System", "ERR_EMAIL_REQUIRED": "Email is required to proceed", "ERR_EMAIL_INVALID": "Please enter a valid administrative email", "ERR_PASSWORD_REQUIRED": "Secret access key is required to login", "ERR_LOGIN_FAILED": "Authentication failed. Please check your access key and admin email and try again.", "ERR_SESSION_EXPIRED": "Your session has expired. Please sign in again.", "FORGOT_PASSWORD_DISABLED_HINT": "Contact your system administrator to reset access credentials." }, "WORKFLOW_LINKS": { "TITLE": "Related Workflow", "SUBTITLE": "Linked operational records across orders, customers, drivers, and vendors.", "CATALOG_TITLE": "Catalog Workflow", "CATALOG_SUBTITLE": "Connected catalog references across products, brands, categories, orders, vendors, and disputes.", "DISPUTE_TITLE": "Case Workflow", "DISPUTE_SUBTITLE": "Trace the dispute across order execution, customer impact, merchant follow-up, and catalog context.", "ENTITY": { "ORDER": "Order", "CUSTOMER": "Customer", "DRIVER": "Driver", "VENDOR": "Vendor", "PRODUCT": "Product", "BRAND": "Brand", "CATEGORY": "Category", "DISPUTE": "Dispute" }, "CURRENT_STATE": "Current State", "NEXT_STEP": "Next Step", "OPEN_WORKFLOW": "Open Workflow", "EMPTY": "No linked workflow records were found for this file yet.", "CURRENT_BLOCKERS": "Current Blockers", "FOLLOW_UP_ALERTS": "Follow-up Alerts", "NO_BLOCKERS": "No active blockers in the linked workflow.", "NO_ALERTS": "No open alerts outside routine monitoring." }, "SIDEBAR": { "HOME": "Home", "CATALOG": "Catalog", "CATALOG_GROUP": "Base Catalog", "MASTER_PRODUCTS": "Master Products", "CATALOG_HIERARCHY": "Categories & Sectors", "CATALOG_PRODUCTS": "Product Bank", "CATALOG_STOCKS": "Inventory", "FINANCES": "Finance", "VENDORS": "Vendors", "CUSTOMERS": "Customers", "DRIVERS": "Drivers", "DELIVERIES": "Deliveries", "ORDERS": "Orders", "ANALYTICS": "Analytics", "REPORTS": "Reports", "NOTIFICATIONS": "Notifications", "REVIEWS": "Reviews", "ADMIN_USERS": "Access Directory", "SYSTEM_LOGS": "System Logs", "LIVE_OPS": "Live Ops", "EMAIL_CENTER": "Email Center", "SETTINGS": "Settings", "BRANDS": "Brands", "PRODUCT_REQUESTS": "Product Requests", "DISPUTES": "Disputes", "SUPPORT": "Support", "VENDOR_DISPUTES": "Vendor Disputes", "LOGOUT": "Logout", "SEARCH": "Search email or order...", "MENU": "Main Menu", "ADMIN_PORTAL": "Admin Portal", "DIR": "ltr", "MARKETING": "Marketing" }, "SIDEBAR_EXTRA": { "WELCOME_USER": "Welcome", "HQ_CORE": "HQ Core", "ECOSYSTEM": "Ecosystem", "GLOBAL_CATALOG": "Global Catalog", "COMMERCE": "Operations & Commerce", "MARKETING_SOCIAL": "Marketing & Social", "OVERSIGHT": "Oversight & Alerts", "USERS_NETWORK": "Users Network", "CONFIG": "Config & System", "NETWORK_HEALTH": "Network Health", "UPTIME_STAT": "Operational Uptime: 99.9%", "CLOUD_SERVICES": "Live Services: Active", "ADMIN_STATUS": "Main Hub", "REALM_LABEL": "Active Realm", "REALM_VALUE": "Headquarters - Global Ops", "USER_ROLE_ID": "Engineer - ID: 892", "LIVE_OPS": "Live Ops" }, "HEADER_SEARCH": { "TITLE": "Command Search", "PLACEHOLDER": "Search orders, customers, vendors, products, or admins...", "MIN_QUERY": "Type at least {{count}} characters to start searching.", "SEARCHING": "Searching across the admin dashboard...", "NO_RESULTS": "No matching results were found.", "GROUPS": { "NAVIGATION": "Pages", "ORDERS": "Orders", "CUSTOMERS": "Customers", "VENDORS": "Vendors", "PRODUCTS": "Products", "ADMIN_USERS": "Admin Users" } }, "MODALS": { "CR_VIEWER": { "TITLE": "Digital Commercial Register", "SUBTITLE": "View the commercial register copy and vendor verification details", "STATUS_VALID": "Valid", "STATUS_VERIFIED": "Verified", "SECTION_CR_DATA": "CR Data", "CR_NUMBER": "CR Number", "ESTABLISHMENT_NAME": "Establishment Name", "ENTITY_TYPE": "Entity Type", "EXPIRY_DATE": "Expiry Date", "EXPIRING_SOON": "Soon", "MAIN_ACTIVITY": "Main Activity", "SECTION_VERIFICATION": "Verification Data", "DATA_SOURCE": "Data Source", "VERIFIED_BY": "Verified By", "INTERNAL_REF": "Internal Reference Number", "QR_HINT": "Scan the code to verify the original document", "REVIEW_NOTES_TITLE": "Legal Review Notes", "REVIEW_NOTES_TEXT": "Please note that the commercial register will expire in less than 30 days. The vendor must be notified to renew.", "PAGE_INFO": "Page {{ current }} of {{ total }}", "DOWNLOAD_DOC": "Download Document", "VERIFY_SOURCE": "Verify Source", "ACCEPT_DOC": "Accept Document", "CLOSE": "Close", "SAUDI_ARABIA": "Kingdom of Saudi Arabia", "MINISTRY": "Ministry of Commerce", "CR_LABEL": "Commercial Register", "ELECTRONIC_VERIFY": "Electronic Verification Code", "WATHQ_HINT": "Scan the code to verify document validity via the official Wathq platform", "WATHQ_URL": "wathq.sa/verify", "REF_LABEL": "Reference Number", "ELECTRONICALLY_VERIFIED": "Electronically Verified", "VIEW_ONLY": "View Only Copy", "ZADANA_WATHQ_SYNC": "This document is issued by the Zadana platform in integration with Wathq", "CAPITAL": "Capital", "CITY": "City", "DEFAULT_CAPITAL": "Not provided", "DEFAULT_CITY": "Not provided", "DEFAULT_DATA_SOURCE": "Automated verification source", "DEFAULT_ENTITY_TYPE": "Not provided", "DEFAULT_ESTABLISHMENT_NAME": "Not available", "DEFAULT_MAIN_ACTIVITY": "Not provided", "DEFAULT_VERIFIED_BY": "System verification", "ISSUE_DATE": "Issue date", "WATERMARK": "Preview copy" }, "FINANCIAL_STATEMENT": { "TITLE": "Export Financial Statement", "SUBTITLE": "Customize and download the vendor's financial report", "STATEMENT_TYPE": "Statement Type", "COMPREHENSIVE": "Comprehensive (All Operations)", "PAYMENTS_ONLY": "Payments Only", "DEDUCTIONS_ONLY": "Deductions Only", "RETURNS_ONLY": "Returns Only", "DATE_RANGE": "Date Range", "FROM": "From", "TO": "To", "QUICK_RANGES": "Quick Selections", "THIS_MONTH": "This Month", "LAST_MONTH": "Last Month", "LAST_3_MONTHS": "Last 3 Months", "THIS_YEAR": "This Year", "CUSTOM": "Custom", "INCLUDED_DATA": "Included Data", "TRANSACTION_DETAILS": "Transaction Details", "COMMISSION_BREAKDOWN": "Commission Breakdown", "TAX_SUMMARY": "Tax Summary", "BANK_TRANSFERS": "Bank Transfers", "EXPORT_FORMAT": "Export Format", "PDF": "PDF (For Printing)", "EXCEL": "Excel (For Analysis)", "CSV": "CSV (For Data)", "PREVIEW": "Statement Preview", "VENDOR_NAME": "Vendor Name", "PERIOD": "Period", "ESTIMATED_RECORDS": "Estimated Records", "FILE_SIZE": "File Size", "TOTAL_AMOUNT": "Total Amount", "CANCEL": "Cancel", "DOWNLOAD": "Download Statement", "PREVIEW_BTN": "Preview", "DEFAULT_VENDOR_NAME": "Vendor account", "DISCOUNTS": "Discounts", "LAST_30_DAYS": "Last 30 days", "LAST_7_DAYS": "Last 7 days", "NET_AMOUNT_ITEM": "Net amount", "PLATFORM_COMMISSIONS": "Platform commissions", "RECORDS_SUFFIX": "records", "RETURNS": "Returns", "SALES": "Sales", "STATEMENT_DESC_COMPREHENSIVE": "Includes sales, returns, discounts, commissions, and the final net amount.", "STATEMENT_DESC_DEDUCTIONS": "Highlights deductions, commissions, and fee-related adjustments only.", "STATEMENT_DESC_PAYMENTS": "Focuses on payout-ready balances and payable movements for the selected period.", "STATEMENT_DESC_RETURNS": "Shows return-driven impact and deducted amounts linked to refund activity." }, "PAYOUTS_REVIEW": { "TITLE": "Review Payouts", "SUBTITLE": "Review and manage vendor payouts and bank transfers", "AVAILABLE_BALANCE": "Available Balance", "FILTER_BY": "Filter By", "REFERENCE": "Reference", "STATUS": "Status", "DATE": "Date", "BANK": "Bank", "ALL_STATUS": "All Status", "SUCCESS": "Success", "FAILED": "Failed", "PENDING": "Pending", "REVIEWING": "Under Review", "ALL_BANKS": "All Banks", "TABLE": { "REFERENCE": "Reference", "AMOUNT": "Amount", "BANK": "Bank", "DATE": "Date", "STATUS": "Status", "ACTIONS": "Actions", "BANK_DESTINATION": "Destination bank", "PAYMENT_NUMBER": "Payment number" }, "TRANSACTION_DETAILS": "Transaction Details", "SELECT_TRANSACTION": "Select a transaction to view details", "TRANSACTION_ID": "Transaction ID", "SETTLEMENT_ID": "Settlement ID", "RECIPIENT": "Recipient", "ACCOUNT_NUMBER": "Account Number", "TRANSFER_DATE": "Transfer Date", "ACTIONS": { "RETRY": "Retry", "SUSPEND": "Suspend", "ESCALATE": "Escalate" }, "CLOSE": "Close", "BANK_OPTIONS": { "ALAHLI": "SNB", "ALINMA": "alinma", "ALRAJHI": "Al Rajhi", "WALLET": "Wallet" }, "EXPORT_RECORD": "Export record", "INTERNAL_NOTES": "Internal notes", "INTERNAL_NOTES_PLACEHOLDER": "Add an internal note for the finance or compliance team...", "MANAGER_ACTIONS": "Manager actions", "REFERENCE_PLACEHOLDER": "Search by transfer or payout reference", "RESET": "Reset", "SAVE_UPDATE": "Save update", "SHOWING_RESULTS": "Showing results", "STATS_TOTAL": "Total payouts", "SHOWING_COUNT": "{{ shown }} of {{ total }}" }, "PAYMENT_DETAIL": { "TITLE": "Payment Details", "SUBTITLE": "Complete information about the financial transaction", "STATUS_SUCCESS": "Transfer Successful", "STATUS_FAILED": "Transfer Failed", "STATUS_PENDING": "Processing", "STATUS_REVIEWING": "Under Review", "PAYMENT_INFO": "Payment Information", "TRANSACTION_ID": "Transaction ID", "SETTLEMENT_ID": "Settlement ID", "AMOUNT": "Amount", "TRANSFER_DATE": "Transfer Date", "RECIPIENT_INFO": "Recipient Information", "RECIPIENT_NAME": "Recipient Name", "BANK_NAME": "Bank Name", "ACCOUNT_NUMBER": "Account Number", "IBAN": "IBAN", "TIMELINE": "Timeline", "INITIATED": "Initiated", "PROCESSING": "Processing", "BANK_TRANSFER": "Bank Transfer", "COMPLETED": "Completed", "TECHNICAL_LOGS": "Technical Logs", "ACTIONS": { "DOWNLOAD_RECEIPT": "Download Receipt", "RETRY_PAYMENT": "Retry Payment", "VIEW_ACTIVITY": "View Activity Log" }, "CLOSE": "Close", "BANK_REFERENCE": "Bank reference", "FAILURE_REASON": "Failure reason", "LAST_ATTEMPT": "Last attempt", "LOG_MESSAGES": { "API_INITIATED": "Payout request initiated from the finance workflow." }, "LOG_TYPES": { "DEBUG": "Debug", "ERROR": "Error", "SUCCESS": "Success" }, "OPERATION_DATE": "Operation date", "OPERATION_TYPE": "Operation type", "PAYOUT_OPERATION": "Payout operation", "STATUS_CODE": "Status code", "SWIFT_CODE": "SWIFT code", "TOTAL_AMOUNT": "Total amount", "UPDATED_AT": "Updated at", "VENDOR_NAME": "Vendor name" }, "CREATE_SETTLEMENT": { "TITLE": "Create Financial Settlement", "SUBTITLE": "Prepare a new settlement for the vendor based on the financial period and due balance", "VENDOR_INFO": "Vendor Information", "STORE_NAME": "Store Name / ID", "CURRENT_BALANCE": "Current Balance", "AVAILABLE_BALANCE": "Available for Settlement", "PARTIALLY_BLOCKED": "Partially Blocked", "SETTLEMENT_PERIOD": "Settlement Period", "FROM": "From:", "TO": "To:", "THIS_MONTH": "This Month", "LAST_MONTH": "Last Month", "LAST_7_DAYS": "Last 7 Days", "SETTINGS_PRIORITY": "Settlement Settings & Priority", "MANUAL": "Manual", "AUTO": "Automatic", "PRIORITY_NORMAL": "Priority: Normal", "PRIORITY_HIGH": "Priority: High", "PRIORITY_LOW": "Priority: Low", "EXCEPTIONAL_FEE": "Apply Exceptional Fee", "AMOUNT_OR_PERCENT": "Amount or %", "FINANCIAL_DETAILS": "Financial Account Details (Manual Control)", "VIEW_ORDER_DETAILS": "View Order Details", "TOTAL_SALES": "Total Sales", "RETURNS": "Returns", "ADDITIONAL_FEES": "Additional Fees", "FINANCIAL_ADJUSTMENTS": "Financial Adjustments", "NET_AMOUNT": "Net Due", "LINKED_BANK": "Linked Bank Account", "VERIFIED": "Verified", "RISK_WARNINGS": "Risk Warnings", "WARNING_1": "There are (2) pending financial disputes that have not been resolved.", "WARNING_2": "The store has exceeded the maximum weekly returns limit.", "FINANCE_APPROVAL": "Send for Finance Approval Required", "CANCEL": "Cancel", "SAVE_DRAFT": "Save as Draft", "CREATE_APPROVE": "Create and Approve Settlement", "SAR": "SAR" }, "LEGAL_BANK_EDIT": { "TITLE": "Edit Legal & Banking Info", "SUBTITLE": "Update legal information and bank account details for the vendor", "LEGAL_INFO": "Legal Information", "CR_NUMBER": "Commercial Register (CR)", "TAX_ID": "Tax ID", "EXPIRY_DATE": "Expiry Date", "CR_EXPIRY_WARNING": "Commercial Register is expiring soon", "BANK_INFO": "Banking Information", "BANK_NAME": "Bank Name", "PAYMENT_CYCLE": "Payment Cycle", "IBAN": "IBAN Number", "WEEKLY": "Weekly", "BIWEEKLY": "Bi-weekly", "MONTHLY": "Monthly", "BANKS": { "ALRAJHI": "Al Rajhi Bank", "ALAHLI": "Saudi National Bank", "INMA": "Alinma Bank", "ALINMA": "Alinma Bank" }, "SUCCESS_TITLE": "Success", "SUCCESS_DESC": "Data updated successfully", "SAVE": "Save Changes", "CANCEL": "Cancel", "SELECT_BANK": "-- Select Bank --", "SELECT_CYCLE": "-- Select Payment Cycle --" }, "OWNER_EDIT": { "TITLE": "Edit Owner Data", "SUBTITLE": "Update owner contact and identity details", "VERIFIED": "Verified", "FULL_NAME": "Full Name", "NATIONALITY": "Nationality", "PHONE_NUMBER": "Mobile Number", "PHONE_CODE": "Country Code", "ID_NUMBER": "ID Number", "SENSITIVE_FIELD": "Sensitive Field", "EMAIL": "Email Address", "EDIT_REASON": "Edit Reason", "SELECT_REASON": "-- Select Reason --", "ADMIN_NOTES": "Admin Notes (Optional)", "NOTES_PLACEHOLDER": "Enter any additional notes...", "CANCEL": "Cancel", "SAVE_AUDIT": "Save & Request Audit", "SAVE": "Save Changes", "NATIONALITIES": { "SAUDI": "Saudi", "KUWAITI": "Kuwaiti", "EMIRATI": "Emirati", "BAHRAINI": "Bahraini", "OMANI": "Omani", "QATARI": "Qatari" }, "REASONS": { "ROUTINE_UPDATE": "Routine data update", "CLIENT_REQUEST": "Based on client request", "TYPO_FIX": "Typo correction", "CONTACT_UPDATE": "Contact information update" } }, "STORE_EDIT": { "TITLE": "Edit Store Data", "SUBTITLE": "Update basic business info and categorization", "STORE_NAME": "Store Name", "STORE_NAME_PLACEHOLDER": "Enter store name", "ACTIVITY_TYPE": "Activity Type", "SELECT_ACTIVITY": "-- Select Activity --", "CITY": "City", "CITY_PLACEHOLDER": "Search city...", "ADDRESS": "National Address", "ADDRESS_PLACEHOLDER": "Ex: 1234 District, Zip Code", "CR_NUMBER": "CR Number", "CR_VALIDATION_ERROR": "Please verify commercial register validity", "REG_DATE": "Registration Date", "DESCRIPTION": "Short Description", "DESCRIPTION_PLACEHOLDER": "Enter a short description of the business...", "ADMIN_NOTES_TITLE": "Admin Notes (Internal Only)", "EDIT_REASON": "Edit Reason", "EDIT_REASON_PLACEHOLDER": "Reason for edit (Ex: Client request...)", "SAVE_REVIEW": "Save & Request Review", "SAVE": "Save Changes", "CANCEL": "Cancel", "PENDING_REVIEW": "Pending Review", "ACTIVITY_OPTIONS": { "FASHION": "Fashion & Apparel", "ELECTRONICS": "Electronics", "FOOD": "Food & Beverage", "HOME": "Home & Decor" }, "ACTIVITY_TYPES": { "ELECTRONICS": "Electronics", "FASHION": "Fashion", "FOOD": "Food & grocery", "HOME": "Home" } } }, "FINANCES": { "SHELL": { "TITLE": "Finance & Accounts", "SUBTITLE": "Centralized management of cash flows, settlements, and wallets", "EXPORT_REPORTS": "Export Reports", "CONNECTED": "Online", "COMING_SOON": "Soon", "GROUPS": { "DASHBOARD": "Overview", "ACCOUNTS": "Wallets & Ledger", "OPERATIONS": "Ops & Settlements", "DISPUTES": "Financial Disputes", "SETTINGS": "Fees & Audit" }, "ROUTES": { "OVERVIEW": { "LABEL": "Main Dashboard", "SUMMARY": "Summary of revenue and status of open operations." }, "WALLETS": { "LABEL": "Wallet Balances", "SUMMARY": "Manage virtual wallets for vendors and drivers and track balances." }, "LEDGER": { "LABEL": "Financial Ledger", "SUMMARY": "Audit log showing all incoming and outgoing financial movements." }, "ADJUSTMENTS": { "LABEL": "Manual Adjustments", "SUMMARY": "Perform manual financial entries and correct balances." }, "SETTLEMENTS": { "LABEL": "Periodic Settlements", "SUMMARY": "Pay periodic financial dues to vendors and drivers." }, "WITHDRAWALS": { "LABEL": "Withdrawal Requests", "SUMMARY": "Requests submitted by drivers to withdraw their cash balances." }, "COD": { "LABEL": "COD Reconciliation", "SUMMARY": "Track and collect Cash on Delivery amounts from drivers." }, "REFUNDS": { "LABEL": "Refunds & Claims", "SUMMARY": "Manage claim requests and determine the party responsible for the loss." }, "PRICING": { "LABEL": "Pricing Structure", "SUMMARY": "Configure platform commissions, delivery fees, and VAT percentages." }, "AUDIT": { "LABEL": "Audit Log", "SUMMARY": "Track all sensitive changes made to the financial system." } } }, "DASHBOARD": { "TITLE": "Finance Dashboard", "SUBTITLE": "Monitor financial performance, cash flows, and operational alerts.", "LOAD_ERROR_TITLE": "Data load failed", "LOAD_ERROR_MESSAGE": "An error occurred while trying to fetch financial data. Please try again.", "RETRY": "Retry", "NO_ALERTS_TITLE": "Financial system stable", "NO_ALERTS_MESSAGE": "There are currently no financial alerts requiring immediate intervention." }, "PERIODS": { "TODAY": "Today", "WEEK": "This Week", "MONTH": "This Month", "QUARTER": "Current Quarter" }, "CHART": { "GMV_VS_REVENUE": "Gross Value vs Net Revenue", "LAST_7_MONTHS": "Performance comparison over the last 7 months", "COMPOSITION": "Revenue Composition", "REVENUE_BREAKDOWN": "Distribution of operational income sources", "REFUND_TREND": "Refund Trend", "REFUND_RATE": "Monitoring the percentage of financial refunds", "SERIES_GMV": "Gross Merchandise Value (GMV)", "SERIES_NET_REVENUE": "Net Platform Revenue" }, "ALERTS": { "TITLE": "Financial Alerts" }, "ACTIONS": { "VIEW_ALL": "View All", "OPEN": "Open" }, "NARRATIVES": { "STABLE": "Stable baseline", "IMPROVING": "Momentum improving", "ATTENTION": "Needs attention", "STEADY": "Holding steady" }, "MONTHS": { "JAN": "Jan", "FEB": "Feb", "MAR": "Mar", "APR": "Apr", "MAY": "May", "JUN": "Jun", "JUL": "Jul", "AUG": "Aug", "SEP": "Sep", "OCT": "Oct", "NOV": "Nov", "DEC": "Dec" }, "COMMON": { "VIEW": "View", "HIDE": "Hide", "TIMESTAMP": "Timestamp", "ENTITY": "Entity", "BEFORE": "Before", "AFTER": "After" }, "TIME": { "JUST_NOW": "Just now", "MINUTES_AGO": "{{count}} min ago", "HOURS_AGO": "{{count}} hr ago" }, "STATUS": { "PENDING": "Pending", "PROCESSING": "Processing", "PAID": "Paid", "FAILED": "Failed", "DISPUTED": "Disputed", "OPEN": "Open", "UNDER_REVIEW": "Under Review", "APPROVED": "Approved", "REJECTED": "Rejected", "ESCALATED": "Escalated", "COLLECTED": "Collected", "OVERDUE": "Overdue", "PENDING_APPROVAL": "Pending Approval" }, "ENTITIES": { "VENDOR": "Vendor", "DRIVER": "Driver", "ORDER": "Order", "PLATFORM": "Platform", "CUSTOMER": "Customer" }, "LEDGER": { "TITLE": "Financial Ledger", "SUBTITLE": "Comprehensive monitoring of all cash flows, settlements, fees, and wallet movements.", "DETAIL_TITLE": "Financial Entry Details", "DIRECTION_CREDIT": "Credit (+)", "DIRECTION_DEBIT": "Debit (-)", "ENTITY_LINKED": "Linked Entity", "ENTRY_TYPE": "Operation Type", "PRIMARY_REF": "Primary Reference", "ORDER_ID": "Order ID", "SETTLEMENT_ID": "Settlement ID", "BALANCE_AFTER": "Remaining Balance", "DATE_TIME": "Date & Time", "EXPORT_CSV": "Export CSV", "SCOPED_ORDER": "Specific Order", "VIEW_PROFILE": "View Profile", "CLEAR_SCOPE": "Clear Filter", "STATS": { "TOTAL_ENTRIES": "Total Entries", "TOTAL_CREDITS": "Total Credits (+)", "TOTAL_DEBITS": "Total Debits (-)", "NET_FLOW": "Net Financial Flow" }, "TABLE": { "DATE": "Date", "ENTITY": "Entity", "TYPE": "Type", "REF": "Reference", "AMOUNT": "Amount", "DIRECTION": "Direction", "BALANCE": "Balance After" }, "NO_ENTRIES_TITLE": "No matching records", "NO_ENTRIES_DESC": "We couldn't find any financial movements matching the current filters. Try changing the search filters.", "TYPES": { "COMMISSION": "Platform Commission", "PAYOUT": "Cash Payout", "REFUND": "Refund", "SETTLEMENT": "Financial Settlement", "ADJUSTMENT": "Manual Adjustment", "SERVICE_FEE": "Service Fee", "DELIVERY_FEE": "Delivery Fee", "VAT": "VAT", "BONUS": "Bonus", "PENALTY": "Penalty", "COD_COLLECTION": "Cash Collection" } }, "SETTLEMENTS": { "TITLE": "Financial Settlements", "SUBTITLE": "Manage payments, transfers to vendors and drivers, and track their status.", "DETAIL_TITLE": "Settlement Details", "NET_DUE": "Net Amount Due", "GROSS_REVENUE": "Gross Revenue", "DEDUCTIONS": "Deductions & Commissions", "ORDERS_COUNT": "Orders Count", "ORDERS_COUNT_VAL": "{{count}} Orders", "FINANCIAL_PERIOD": "Financial Period", "PROCESS_PAYMENT": "Process Payment", "ACCOUNT_STATEMENT": "Account Statement", "TABS": { "VENDORS": "Vendor Settlements", "DRIVERS": "Driver Settlements" }, "SCOPED": { "VENDOR": "Specific Vendor Settlements", "DRIVER": "Specific Driver Settlements" }, "STATS": { "TOTAL": "Total Settlements", "PAID": "Paid (Completed)", "PENDING": "Pending (Awaiting Payment)", "TOTAL_AMOUNT": "Total Amount" }, "TABLE": { "TITLE": "Required Dues List", "DESC": "Details of pending and completed payments", "CREATE_EXTRA": "Create Exceptional Settlement", "CODE": "Settlement Code", "ENTITY": "Linked Entity", "PERIOD": "Financial Period", "ORDERS": "Orders", "REVENUE": "Revenue", "DEDUCTION": "Deduction", "NET_PAY": "Net Payment", "STATUS": "Status", "ACTIONS": "Actions", "PAY_NOW": "Pay Now" }, "NO_DATA_TITLE": "No Financial Settlements", "NO_DATA_DESC": "There are currently no registered dues in this category.", "PERIODS": { "WEEKLY": "Weekly", "BI_WEEKLY": "Bi-Weekly", "MONTHLY": "Monthly", "DAILY": "Daily" } }, "COD": { "TITLE": "COD Reconciliation", "SUBTITLE": "Monitor and reconcile cash amounts collected from customers via drivers and settle them.", "SETTLE_PENDING": "Settle Pending Amounts", "SCOPED": { "ORDER": "Specific Order Reconciliation", "VENDOR": "Specific Vendor Reconciliation", "DRIVER": "Specific Driver Reconciliation" }, "STATS": { "TOTAL_EXPECTED": "Total Expected Collections", "TOTAL_COLLECTED": "Actually Collected & Settled", "TOTAL_DELTA": "Financial Delta (Shortage / Surplus)", "OVERDUE_CASES": "Overdue Collections", "PENDING_CASES": "Awaiting Settlement (Pending)", "ORDER_UNIT": "Orders" }, "TABLE": { "TITLE": "Reconciliation Log", "DESC": "Details of amounts per order and field settlement status", "ORDER_REF": "Order (Ref)", "COLLECTOR_DRIVER": "Collecting Driver", "VENDOR": "Vendor", "EXPECTED_AMOUNT": "Expected Collection", "ACTUAL_COLLECTED": "Actually Received", "FINANCIAL_DELTA": "Financial Delta", "STATUS": "Status", "ACTION": "Action", "MANUAL_SETTLE": "Manual Settlement", "SETTLED": "Settled", "MATCHED": "Matched" }, "NO_DATA_TITLE": "No matching data", "NO_DATA_DESC": "All collected amounts are fully settled or no records match your request." }, "DIRECTIONS": { "CREDIT": "Credit (+)", "DEBIT": "Debit (-)" }, "PRICING": { "TITLE": "Pricing & Fees Settings", "SUBTITLE": "Manage delivery fees, taxes, and COD fees for each zone using live data from the backend.", "CONFIRM_SAVE_TITLE": "Confirm Settings Save", "CONFIRM_SAVE_MESSAGE": "Pricing settings, VAT, and COD fees for the selected zone will be saved.", "SAVE_SUCCESS": "Zone settings saved and successfully linked to the backend.", "SAVE_FAILED": "Could not save pricing settings at this time.", "LOAD_ZONES": "Loading zones...", "UPDATE": "Update", "DISCARD": "Discard Changes", "SAVE_SETTINGS": "Save Settings", "SAVE_CHANGES": "Save Changes", "AVAILABLE_ZONES": "Available Zones", "SELECT_ZONE_DESC": "Select the zone you want to edit, then save its pricing, tax, and COD settings.", "ZONES_COUNT": "{{count}} zone", "ZONES_COUNT_PLURAL": "{{count}} zones", "ZONE_LIST_LABEL": "Zones List", "ACTIVE": "Active", "INACTIVE": "Inactive", "VAT_LABEL": "VAT {{percent}}%", "COD_LABEL_PERCENT": "COD {{percent}}%", "COD_LABEL_FLAT": "COD {{amount}} SAR", "NO_ZONES_TITLE": "No zones available", "NO_ZONES_DESC": "No manageable pricing zones were found in the backend.", "SELECTED_ZONE": "Selected Zone", "UNSAVED_CHANGES": "There are unsaved changes for this zone.", "ALL_SAVED": "All changes for this zone are saved.", "BASE_DELIVERY": "Base Delivery Pricing", "BASE_DELIVERY_DESC": "Directly linked to the zone's pricing rules.", "BASE_FEE": "Base Fee", "INCLUDED_KM": "Included Distance", "EXTRA_KM_FEE": "Extra KM Fee", "MIN_FEE": "Min Fee", "MAX_FEE": "Max Fee", "COD_FEE": "COD Fees", "COD_FEE_DESC": "Precisely matched with the backend structure.", "FEE_TYPE": "Fee Type", "FLAT_FEE": "Flat Fee", "PERCENTAGE": "Percentage", "BACKEND_HINT": "The backend currently supports one active type per zone: flat or percentage.", "FLAT_AMOUNT": "Flat Amount", "VAT_TITLE": "VAT", "VAT_DESC": "Used directly in checkout calculations.", "CURRENT_PERCENT": "Current percentage applied to the selected zone" }, "CURRENCY": "SAR", "AUDIT": { "TITLE": "Financial Audit Log", "ENTRIES": "Registered Entries", "BANNER_TITLE": "Financial Operations Tracking System", "BANNER_DESC": "This log displays all actions performed by the administration team on the financial system to ensure transparency.", "TABLE": { "ADMIN": "Administrator", "ACTION": "Action", "CHANGES": "Changes" } }, "WALLETS": { "TITLE": "Wallets Operations Center", "SUBTITLE": "Manage vendor and driver wallets, monitor pending balances and available withdrawals.", "ACTIVE_COUNT": "{{count}} Active Wallets", "TOTAL_PLATFORM_BALANCE": "Total Platform Balance", "PENDING_WITHDRAWALS": "Pending Withdrawals", "TOTAL_WALLETS": "Total Wallets", "WALLET_UNIT": "Wallets", "AVAILABLE_BALANCE": "Available Balance", "PENDING_BALANCE": "Pending Balance", "NO_PHONE": "No Phone", "TABS": { "ALL": "All", "VENDORS": "Vendors", "DRIVERS": "Drivers" }, "NO_DATA_TITLE": "No matching wallets found", "NO_DATA_DESC": "Try changing the search filters to view all wallets instead of a specific type." }, "WALLET_DETAILS": { "TITLE": "Wallet Details", "SUBTITLE": "Review financial log, available balances, and create manual adjustments.", "MANUAL_ADJUST": "Manual Adjustment", "NO_PHONE_REGISTERED": "No phone registered", "PENDING_BALANCE_LABEL": "Pending Balance (On Hold)", "AVAILABLE_BALANCE_LABEL": "Available Balance", "TABLE": { "TITLE": "Wallet Transactions Log", "DESC": "Details of operations, settlements, and refunds", "DATETIME": "Date & Time", "TYPE": "Type", "DESCRIPTION": "Statement / Description", "REFERENCE": "Reference", "AMOUNT": "Amount", "NO_REFERENCE": "No Reference" }, "NO_TXNS_TITLE": "No financial transactions", "NO_TXNS_DESC": "No deposit or withdrawal operations have been recorded in this wallet yet.", "MODAL": { "TITLE": "Manual Financial Adjustment", "DIRECTION": "Adjustment Type (Direction)", "IN": "Deposit / Add Credit (Credit IN)", "OUT": "Withdrawal / Deduct Credit (Debit OUT)", "AMOUNT": "Amount (SAR)", "REASON": "Description / Adjustment Reason", "REASON_PLACEHOLDER": "Example: Financial compensation for error in order #123...", "CANCEL": "Cancel", "CONFIRM": "Confirm Adjustment", "PROCESSING": "Processing..." }, "TXN_TYPES": { "PAYOUT": "Cash Payout", "REFUND": "Refund", "SETTLEMENT": "Settlement", "ADJUSTMENT": "Manual Adjustment", "HOLD": "Hold", "RELEASE": "Release", "CREDIT": "Credit", "DEBIT": "Debit" } }, "WITHDRAWALS": { "TITLE": "Drivers Withdrawals Queue", "SUBTITLE": "Review and approve withdrawal requests from driver wallets on a daily basis.", "ACTIVE_COUNT": "{{count}} Registered Requests", "TABS": { "ALL": "All", "PENDING": "Pending", "PROCESSING": "Processing", "PAID": "Paid (Completed)", "FAILED": "Failed", "CANCELLED": "Cancelled" }, "TABLE": { "TITLE": "Operations Log", "DESC": "Processing bank transfers for drivers", "REQUEST_TIME": "Request Time", "PAYOUT_ACCOUNT": "Transfer Account", "STATUS": "Status", "AMOUNT_REQUESTED": "Requested Amount", "NO_PHONE": "No Phone", "NO_METHOD": "No Preferred Method", "REF": "Ref", "FAILURE_REASON": "Reason", "APPROVE": "Approve", "REJECT": "Reject" }, "NO_DATA_TITLE": "No withdrawal requests", "NO_DATA_DESC": "No withdrawal requests found matching the current filter state.", "MODAL": { "TITLE_APPROVE": "Approve Withdrawal Request", "TITLE_REJECT": "Reject Withdrawal Request", "DRIVER": "Driver", "AMOUNT": "Amount", "PAYOUT_METHOD": "Registered Payout Method", "NOT_AVAILABLE": "Not Available", "TRANSFER_REF": "Transfer Reference Number", "TRANSFER_REF_HINT": "This number is used as a financial reference for the payment later.", "TRANSFER_REF_PLACEHOLDER": "Enter bank transfer reference here...", "REJECT_REASON": "Rejection Reason", "REJECT_REASON_PLACEHOLDER": "Explain to the driver the reason for rejecting the withdrawal request...", "CANCEL": "Back", "CONFIRM": "Confirm Operation", "PROCESSING": "Processing..." }, "STATUS_LABELS": { "PENDING": "Pending", "PROCESSING": "Processing", "PAID": "Paid (Completed)", "FAILED": "Transfer Failed", "CANCELLED": "Cancelled" } }, "ADJUSTMENTS": { "FORM": { "TITLE": "Create Manual Financial Adjustment", "SUBTITLE": "Add or deduct amounts from vendor and driver wallets for administrative reasons.", "ENTITY_TYPE": "Account Type", "ENTITY_NAME": "Vendor or Driver Name", "ENTITY_PLACEHOLDER": "Enter name to search or select...", "DIRECTION": "Operation Type", "AMOUNT": "Amount", "CATEGORY": "Adjustment Category", "REASON": "Adjustment Reason", "REASON_PLACEHOLDER": "Explain in detail the reason for this manual adjustment...", "REASON_HELPER": "This description will appear in the wallet statement for the other party.", "PREVIEW": "Operation Preview", "FOR": "For {{entity}}", "SUBMIT": "Execute Adjustment" }, "HISTORY": { "TITLE": "Administrative Adjustments Log", "SUBTITLE": "List of all manual financial operations performed through the admin panel" }, "TABLE": { "REF": "Ref", "REASON": "Reason", "BY": "By" }, "CATEGORIES": { "COMPENSATION": "Financial Compensation", "COD_RECOVERY": "Cash Collection (COD)", "PROMOTION": "Reward / Promotion", "PENALTY": "Financial Penalty", "CORRECTION": "Accounting Correction", "OTHER": "Other" } }, "KPI": { "GROSS_COLLECTIONS": "Gross Collections", "PLATFORM_NET_REVENUE": "Net Revenue", "COMMISSION_REVENUE": "Commission Revenue", "DELIVERY_REVENUE": "Delivery Revenue", "COD_FEES_COLLECTED": "COD Fees", "VAT_COLLECTED": "VAT Collected", "DRIVER_PAYOUTS": "Driver Payouts", "REFUND_EXPOSURE": "Refund Exposure", "NET_REVENUE": "Net Revenue", "COD_FEES": "COD Fees", "VS_LAST_MONTH": "vs last month" } }, "NOTIFICATIONS_CENTER": { "TITLE": "Notification Center", "SUBTITLE": "A live operations inbox to track approvals, disputes, refunds, settlements, and every critical update in one focused view.", "MARK_ALL_READ": "Mark all as read", "OPEN_CENTER": "Open notification center", "UNREAD_COUNT": "{{count}} unread", "UNREAD_PILL": "unread", "LOADING": "Loading notifications...", "EMPTY_TITLE": "No notifications yet", "EMPTY_MESSAGE": "New operational updates will appear here as soon as they arrive.", "LOAD_MORE": "Load more", "LIST_TITLE": "Latest activity", "LIST_SUBTITLE": "Open any notification to jump directly to the affected workflow or record.", "RESULTS_LABEL": "items shown", "NEW_BADGE": "New", "AUTH_REQUIRED": { "TITLE": "API session required", "MESSAGE": "You are browsing in development bypass mode. Sign in with a real admin account to view the notifications saved in the backend." }, "STATS": { "TOTAL": "Visible now", "VISIBLE": "On screen", "UNREAD": "Need review", "URGENT": "Critical", "FILTER": "Current filter", "ACTIVE": "Active" }, "TABS": { "ALL": "All", "UNREAD": "Unread", "URGENT": "Urgent", "DRIVERS": "Drivers", "VENDORS": "Vendors", "CATALOG": "Catalog", "DISPUTES": "Disputes", "REFUNDS": "Refunds", "SETTLEMENTS": "Settlements", "SUPPORT": "Support", "SYSTEM": "System" }, "SOUND": { "TITLE": "Alert sound", "SUBTITLE": "Choose the tone that plays when a new admin notification arrives in real time.", "LABEL": "Tone", "LOADING": "Loading sound preference...", "HINT_DEVICE": "This sound is synced with the active admin browser device saved in the backend.", "HINT_LOCAL": "OneSignal browser registration is not active, so the selection is kept locally on this browser for now.", "STATUS_DEVICE": "Saved to device", "STATUS_LOCAL": "Local fallback", "PREVIEW": "Preview", "SAVE": "Save sound", "OPTIONS": { "CLASSIC": "Classic", "CHIME": "Chime", "SOFT": "Soft", "URGENT": "Urgent", "OFF": "Muted" } } }, "ADMIN_PROFILE": { "TITLE": "My profile", "SUBTITLE": "Manage your account details, access summary, and password from one place.", "BREADCRUMB": "Profile", "LOADING": "Loading your profile...", "BADGE": "Admin account", "ACTIONS": { "SAVE": "Save changes", "SAVING": "Saving..." }, "STATUS": { "ACTIVE": "Account active", "ACTION_REQUIRED": "Action required" }, "STATS": { "SCOPE": "Active scope", "PASSWORD": "Password state" }, "PERSONAL": { "BADGE": "Identity", "TITLE": "Personal information", "SUBTITLE": "Keep your contact details up to date for secure account recovery and operations." }, "FIELDS": { "FULL_NAME": "Full name", "EMAIL": "Email address", "PHONE": "Phone number" }, "ERRORS": { "FULL_NAME": "Enter your full name.", "EMAIL": "Enter a valid email address.", "PHONE": "Enter a valid phone number." }, "ACCESS": { "BADGE": "Access", "TITLE": "Access summary", "SUBTITLE": "A concise view of your active role and current permissions.", "ROLE": "Current role", "ACTIVE_SCOPE": "Current scope", "PERMISSIONS": "Effective permissions", "GLOBAL_SCOPE": "Global admin scope", "FULL_ACCESS": "Full platform access", "PERMISSION_COUNT": "{{count}} permissions" }, "SECURITY": { "BADGE": "Security", "TITLE": "Password and account security", "SUBTITLE": "Update your password regularly and review your access state.", "STATUS": "Security status", "TEMPORARY": "Temporary password", "UPDATED": "Password updated", "MUST_CHANGE_PASSWORD": "This account still uses a temporary password. Update it before continuing to other workspaces.", "CURRENT_PASSWORD": "Current password", "NEW_PASSWORD": "New password", "CONFIRM_PASSWORD": "Confirm password", "CHANGE_PASSWORD": "Change password", "SAVING_PASSWORD": "Saving...", "PASSWORD_HINT": "Use at least 8 characters and avoid reusing weak passwords.", "ACCESS_VERSION": "Permission version", "GUIDANCE": "Security guidance", "GUIDANCE_TEXT": "Keep your password unique, rotate it when team responsibilities change, and report unexpected access immediately." }, "FALLBACKS": { "NO_EMAIL": "No email on file", "NOT_AVAILABLE": "Not available" }, "MESSAGES": { "PROFILE_UPDATED": "Profile updated successfully.", "PROFILE_UPDATE_FAILED": "Could not save profile changes.", "PASSWORD_MISMATCH": "New password and confirmation do not match.", "PASSWORD_UPDATED": "Password changed successfully.", "PASSWORD_UPDATE_FAILED": "Could not change password. Check the current password and try again.", "CSRF_SESSION_EXPIRED": "Your security session expired. Refresh the page and try again.", "TEMP_PASSWORD_BEFORE_PROFILE": "You must change your temporary password before updating profile details.", "TEMP_PASSWORD_BEFORE_PASSWORD": "Change your temporary password using the security section on this page.", "NOTIFICATION_SOUND_SAVED_LOCAL": "Notification sound saved locally on this browser.", "NOTIFICATION_SOUND_SAVED": "Notification sound saved.", "NOTIFICATION_SOUND_SAVE_FAILED": "Unable to save notification sound right now." }, "ERROR_CODES": { "INVALID_CSRF_TOKEN": "Your security session expired. Refresh the page and try again.", "TEMP_PASSWORD_CHANGE_REQUIRED": "You must change your temporary password before updating profile details.", "CURRENT_PASSWORD_INVALID": "The current password is not correct.", "PasswordMismatch": "The current password is not correct.", "ValidationFailed": "Review the highlighted fields and try again." } }, "LIVE_OPS_PAGE": { "TITLE": "Live Operations", "SUBTITLE": "A detailed operational command room for queues, alerts, and action-required signals across the admin dashboard.", "BREADCRUMB": "Live Operations", "LOADING": "Loading live operations room...", "ACTIONS": { "REFRESH": "Refresh now" }, "STATUS": { "LIVE": "Auto refresh active", "REFRESHING": "Refreshing now", "AUTO_REFRESHING": "Auto refreshing", "ERROR": "Refresh needs attention" }, "SYSTEM_MODE": { "LIVE": "Live", "SNAPSHOT": "Snapshot" }, "HERO": { "BADGE": "Command Room", "TITLE": "Live operational supervision across the marketplace", "DESCRIPTION": "Track queues, critical signals, and action-required cases from one focused operating room without jumping between modules.", "SIGNALS": "{{count}} active signals", "METRICS": { "SYSTEM_MODE": "System mode", "CRITICAL_ALERTS": "Critical alerts", "RISK_LOAD": "Risk queues", "LIVE_LOAD": "Live queues" } }, "CRITICAL": { "BADGE": "Critical signals", "TITLE": "Alerts that need immediate visibility" }, "ATTENTION": { "BADGE": "Needs action", "TITLE": "Cases that require follow-up now" }, "LIVE": { "BADGE": "Live queues", "TITLE": "Operational queues in motion" }, "RISK": { "BADGE": "Risk queues", "TITLE": "Backlogs and pressure points" }, "SECTIONS": { "BADGE": "Operational domains", "TITLE": "Sections under watch" }, "EMPTY": { "CRITICAL": "No critical alerts are open right now.", "ATTENTION": "No action-required cases are waiting right now.", "LIVE": "No live queue pressure at the moment.", "RISK": "No risk queues are currently active.", "SECTIONS": "No highlighted sections are available right now." }, "ERROR": { "TITLE": "Unable to load the command room", "SUBTITLE": "The latest operational snapshot could not be loaded right now. Try refreshing again." } }, "DASHBOARD": { "GREETING": "Good morning, {{name}}!", "SYSTEM_LIVE": "Active Node", "HUB_DESC": "Zadana Unified Command Center", "SYSTEM_ONLINE": "System Online", "ADMIN_HUB": "Zadana Management Center", "UPGRADE_TITLE": "Scale your business faster", "UPGRADE_BANNER": "Upgrade your plan to unlock advanced system features", "VIEW_PLANS": "View Plans", "LEARN_MORE": "Learn More", "PERFORMANCE": "Performance Overview", "REVENUE": "Revenue Details", "VISITS": "Visits", "TOTAL_VIEWS": "Total Views", "PORTFOLIO_VALUE": "Portfolio Value", "THIS_CYCLE": "This Cycle", "MARKET_INDEX": "Current Market Index", "STRATEGY_ADVISOR": "Strategy Advisor", "INVENTORY_ALERT": "Inventory Alert", "INVENTORY_DESC": "Black Friday rush detected. 12 sellers have low stock.", "REVIEW_ACTIONS": "Review Actions", "ACTIVE_PORTFOLIO": "Active Portfolio", "LIVE": "Live", "MANAGED_ENTITIES": "Managed Entities", "PENDING_REQUESTS": "Pending Requests", "OFFLINE_NODES": "Offline Nodes", "LOG_HISTORY": "Log History", "EXPORT": "Export", "VIEW_ALL_LOGS": "View All Audit Logs", "TABS": { "OVERVIEW": "Overview", "VENDORS": "Vendors", "DRIVERS": "Drivers", "ORDERS": "Orders", "FINANCE": "Finance", "DAY": "Day", "WEEK": "Week", "MONTH": "Month", "YEAR": "Year" }, "METRICS": { "TRAFFIC": "Traffic Growth", "CONVERSION": "Conversion Rate", "UPTIME": "System Availability", "AVG_LOAD": "Response Speed" }, "SUB": { "UNIQUE_VISITORS": "Compared to previous period", "CHECKOUT_RATE": "From session to purchase", "SYSTEM_HEALTH": "Infrastructure Health", "PERFORMANCE": "Average interaction time" }, "TRAFFIC_MOMENTUM": "Traffic Momentum", "TRAFFIC_DESC": "Live user interaction and browsing flow", "EXPORT_CHART": "Export Analytics", "ADVISOR_TITLE": "Smart Strategy Advisor", "ADVISOR_DESC": "Strategic AI-powered insights based on current market behavior.", "RUN_DIAGNOSTICS": "Run Diagnostics", "CATALOG_PULSE": "Catalog Pulse", "STATS": { "ADMIN_USERS": "Admin users", "ACTIVE_USERS": "Recently active users", "UNREAD_NOTIFICATIONS": "Unread notifications", "PUSH_DEVICES": "Push devices", "TOTAL_ORDERS": "Total orders", "LATE_ORDERS": "Late orders", "CANCELLATIONS": "Cancelled orders", "AVG_BASKET": "Average basket", "ACTIVE_VENDORS": "Active vendors", "PENDING_VENDORS": "Pending vendors", "BLOCKED_VENDORS": "Blocked vendors", "VENDOR_BRANCHES": "Vendor branches", "READY_DRIVERS": "Ready drivers", "LIMITED_DRIVERS": "Limited drivers", "BLOCKED_DRIVERS": "Blocked drivers", "DRIVER_INCIDENTS": "Open incidents", "CUSTOMERS_TOTAL": "Customer base", "CUSTOMERS_NEW": "New customers", "CUSTOMERS_ACTIVE": "Active customers", "AVG_RATING": "Average rating", "FINANCE_GMV": "Window GMV", "REFUNDS_TOTAL": "Refund total", "SETTLED_NET": "Settled net", "WALLETS_COUNT": "Wallets", "MASTER_PRODUCTS": "Master products", "BRANDS": "Brands", "CATEGORIES": "Categories", "LOW_STOCK": "Low stock items", "ACTIVE_COUPONS": "Active coupons", "HOME_BANNERS": "Home banners", "FEATURED_PLACEMENTS": "Featured placements", "REVIEW_SCORE": "Review score", "ROLES_COUNT": "Roles", "PERMISSIONS_COUNT": "Permissions", "ACCESS_SCOPES": "Access scopes", "OVERRIDES_COUNT": "Permission overrides" }, "AUDIT_LOG": "System Audit Log", "LOG": { "CATEGORY_CREATED": "New Category Node Created", "PRODUCT_UPDATED": "Master Product Specs Modified", "BACKUP_COMPLETED": "Daily DB Backup Succeeded", "ADMIN_LOGIN": "Secure Admin Access Established" }, "FULL_SYSTEM_AUDIT": "Full System Audit", "ORDERS": "Orders", "CONVERSION_RATE": "Conversion Rate", "TOTAL_VIEWS_SUB": "from last 732 (Last 7 days)", "VISITS_SUB": "from last 732 (Last 7 days)", "ORDERS_SUB": "from last 124 (Last 7 days)", "CONVERSION_SUB": "from last 732 (Last 7 days)", "ACTION_FAVORITED": "favorited your store", "ACTION_PURCHASED": "purchased your product", "TIME_MINS_AGO": "{{mins}} mins ago", "TITLE": "Super Admin Control Center", "SUBTITLE": "Live marketplace operations, risk, and revenue quality in one command surface", "CONTROL_CENTER": "Control Center", "SEARCH_PLACEHOLDER": "Search for vendor, order, customer, or driver...", "HELLO": "Hello, {{name}}", "HERO_SUCCESS": "Overview of today's system performance. {{rate}} of operational flow is currently inside the target band.", "OPS_AUDIT_TITLE": "Risk management and audit", "HEADER_SUMMARY": "Viewing {{scope}} with {{mode}}. This surface is optimized for decision-making, queue pressure, and immediate operational action.", "LAST_UPDATED": "Last updated", "FILTERS": { "DATE_RANGE": "Date range", "REGION": "Region", "VENDOR": "Vendor" }, "SYSTEM_STATUS": { "LIVE": "Live data mode", "SNAPSHOT": "Snapshot fallback mode" }, "SUMMARY": { "LIVE_ORDERS": "Live flow", "LIVE_ORDERS_HINT": "Preparation and dispatch work currently active.", "RISK_LOAD": "Risk load", "RISK_LOAD_HINT": "Open disputes and driver holds requiring intervention.", "ACTIONS_OPEN": "Action queue", "ACTIONS_OPEN_HINT": "Priority entities waiting for a supervisor decision." }, "OVERVIEW": { "CONVERSION": "Conversion rate", "RESPONSE_TIME": "Response time", "DIRECT_ORDERS": "Direct orders", "HIGH_RISK": "High risk", "PENDING_ACTIONS": "Pending actions" }, "KPI": { "GMV": "Today GMV", "COMPLETED_ORDERS": "Completed orders", "ON_TIME_RATE": "On-time delivery", "ORDERS_AT_RISK": "Orders at risk", "DISPUTE_EXPOSURE": "Open dispute exposure", "SUPPLY_BACKLOG": "Supply backlog" }, "KPI_CONTEXT": { "GMV": "Direct commercial pulse across the active marketplace scope.", "COMPLETED_ORDERS": "Platform throughput that already crossed fulfillment successfully.", "ON_TIME_RATE": "The health signal that most directly impacts customer trust.", "ORDERS_AT_RISK": "Late, issue-linked, or payment-blocked orders needing action now.", "DISPUTE_EXPOSURE": "Revenue currently tied up in refunds, disputes, or pending review.", "SUPPLY_BACKLOG": "Vendors and drivers not yet fully ready to support growth safely." }, "ALERTS_TITLE": "Critical alerts", "ALERTS_DESC": "Immediate anomalies that require escalation or direct intervention.", "INSIGHTS_TITLE": "Smart insights", "INSIGHTS_DESC": "Operator-facing narratives that explain where the pressure is building.", "LIVE_OPERATIONS_TITLE": "Live operations rail", "LIVE_OPERATIONS_DESC": "Where fulfillment is currently moving or getting stuck.", "RISK_QUEUES_TITLE": "Risk and exceptions", "RISK_QUEUES_DESC": "Trust, disputes, vendor compliance, and blocked driver pressure.", "AUDIT_TITLE": "System and audit pulse", "AUDIT_DESC": "Current platform mode and the latest control-tower events.", "REGION_PRESSURE_TITLE": "Region pressure comparison", "REGION_PRESSURE_DESC": "Operational hotspots ranked by delay, payment friction, and driver gap.", "SUPPLY_TITLE": "Supply readiness", "SUPPLY_DESC": "How much vendor and driver capacity is truly ready to scale.", "VENDOR_PRESSURE_TITLE": "Vendor contribution vs complaint share", "VENDOR_PRESSURE_DESC": "Which vendors create a disproportionate amount of complaints or dispute exposure.", "ACTION_QUEUE_TITLE": "Needs attention now", "ACTION_QUEUE_DESC": "Priority entities that should move into a reviewer decision next.", "NO_OPEN_ACTIONS": "No open actions", "AFFECTED": "Affected", "SEVERITY": { "CRITICAL": "Critical", "WARNING": "Warning", "INFO": "Info", "SUCCESS": "Stable", "NEUTRAL": "Normal" }, "QUEUES": { "PREPARATION": "Preparation queue", "DISPATCH": "Dispatch queue", "LATE_ORDERS": "Late orders", "PAYMENT_REVIEW": "Payment review" }, "QUEUE_HELPERS": { "PREPARATION": "Orders still waiting on merchant-side readiness before dispatch.", "DISPATCH": "Orders already in driver assignment or delivery movement.", "LATE_ORDERS": "Orders breaching SLA and likely to trigger complaints or compensation.", "PAYMENT_REVIEW": "Orders blocked by failed, pending, or COD confirmation issues." }, "RISK_QUEUES": { "OPEN_DISPUTES": "Open disputes", "VENDOR_BACKLOG": "Vendor review backlog", "CUSTOMER_REVIEW": "Customer trust review", "DRIVER_HOLDS": "Driver finance/compliance holds" }, "RISK_HELPERS": { "OPEN_DISPUTES": "Cases still consuming reviewer bandwidth and financial exposure.", "VENDOR_BACKLOG": "Merchants waiting on verification, document fixes, or approval decisions.", "CUSTOMER_REVIEW": "Customers marked for review, escalation, or trust restrictions.", "DRIVER_HOLDS": "Drivers blocked by wallet, COD, or compliance readiness issues." }, "CHARTS": { "ORDER_FUNNEL": "Hourly order funnel", "ORDER_FUNNEL_DESC": "Shows where orders are accumulating across new, prep, dispatch, delivered, and failed flow.", "SERIES_TOTAL_ORDERS": "Total orders", "SERIES_DELIVERED_ORDERS": "Delivered orders", "ORDER_VOLUME": "Order volume trend", "ORDER_VOLUME_DESC": "Tracks the total operational load across the selected time window.", "TOTAL_LOAD": "Total load", "STAGE_MIX": "Stage mix", "STAGE_MIX_DESC": "Distribution of volume across each workflow stage.", "SHARE": "share", "REVENUE_QUALITY": "GMV vs refund/dispute exposure", "REVENUE_QUALITY_DESC": "Separates healthy revenue from the amount at risk through issues and disputes.", "NET_REVENUE": "Net revenue", "NET_REVENUE_DESC": "Total gross commercial value across the selected window.", "EXPOSURE_DESC": "Refunds and disputes currently putting revenue quality under pressure.", "FORECAST_ACCURACY": "Forecast accuracy", "PEAK_PERIOD": "Peak exposure period", "GMV_LINE": "GMV", "REFUND_LINE": "Refund/dispute exposure" }, "CHART_SEGMENTS": { "NEW": "New", "PREPARING": "Preparing", "DISPATCH": "Dispatch", "DELIVERED": "Delivered", "FAILED": "Failed" }, "TABLES": { "REGION": "Region", "SCORE": "Score", "ISSUES": "Issues", "LATE": "Late", "PAYMENT_ISSUES": "Payment issues", "DRIVER_GAP": "Driver gap", "PRESSURE_SCORE": "Pressure", "ENTITY": "Entity", "ISSUE": "Issue", "OWNER": "Owner", "METRIC": "Metric", "STATUS": "Status", "VENDOR_DISPUTE_EXPOSURE": "Dispute exposure", "VENDOR_GMV_SHARE": "GMV share" }, "SUPPLY": { "VENDORS_VERIFIED": "Vendors verified", "VENDORS_UNDER_REVIEW": "Vendors under review", "VENDORS_BLOCKED": "Vendors blocked", "DRIVERS_READY": "Drivers ready", "DRIVERS_LIMITED": "Drivers limited", "DRIVERS_BLOCKED": "Drivers blocked", "VENDOR_SPLIT": "Vendor readiness split", "VENDOR_READINESS": "Vendor Readiness & Onboarding", "DRIVER_SPLIT": "Driver readiness split", "DRIVER_READINESS": "Driver Readiness & Connection" }, "CATALOG": { "PRODUCTS": "Products", "BRANDS": "Brands", "CATEGORIES": "Categories", "CONCENTRATION": "Catalog concentration", "CONCENTRATION_HINT": "Top catalog branches currently represent {{share}} of visible master products." }, "ENTITY": { "ORDER": "Order", "DISPUTE": "Dispute", "VENDOR": "Vendor", "DRIVER": "Driver", "CUSTOMER": "Customer" }, "ACTIONS": { "REFRESH": "Refresh", "DISMISS": "Dismiss", "REVIEW_PAYMENTS": "Review payments", "OPEN_DISPUTES": "Open disputes", "OPEN_SUPPLY": "Open supply queue", "OPEN_OPERATIONS": "Open operations", "OPEN_DRIVERS": "Open drivers", "REVIEW_VENDOR": "Review vendor", "OPEN_ORDER": "Open order", "OPEN_DRIVER": "Open driver", "OPEN_CUSTOMER": "Open customer" }, "ALERTS": { "PAYMENT_FAILURE": { "TITLE": "Payment failure spike", "SUMMARY": "{{count}} orders are failing payment or waiting confirmation inside {{scope}}." }, "DISPUTE_CLUSTER": { "TITLE": "Critical dispute exposure", "SUMMARY": "{{count}} high-priority disputes are currently exposing SAR {{exposure}}." }, "SUPPLY_BACKLOG": { "TITLE": "Supply readiness backlog", "SUMMARY": "{{count}} vendor or driver entities remain blocked or limited inside {{vendor}}." }, "SNAPSHOT_MODE": { "TITLE": "Running on synchronized snapshot", "SUMMARY": "The dashboard is currently using resilient fallback data because live admin auth is not active." } }, "INSIGHTS": { "ORDER_DROP": "Orders dropped {{drop}}% in {{region}} while payment issues rose to {{paymentIssues}} active cases.", "VENDOR_PRESSURE": "{{vendor}} is driving {{complaintsShare}}% of complaint pressure from only {{gmvShare}}% of GMV share.", "DRIVER_READINESS": "Driver readiness in {{region}} is down to {{readiness}}%, creating {{dispatches}} at-risk dispatches.", "REVENUE_TITLE": "Revenue quality", "REVENUE_DESC": "Current-scope revenue compared to refund and dispute exposure.", "FULFILLMENT_TITLE": "Fulfillment quality", "FULFILLMENT_DESC": "Share of orders delivered inside the target service window.", "SUPPLY_TITLE": "Supply capacity", "SUPPLY_DESC": "Percentage of vendors and drivers fully ready to scale right now." }, "REGION_PRESSURE": { "TITLE": "Region operational pressure", "LATE_ORDERS": "Late orders", "PAYMENT_ISSUES": "Payment issues", "DRIVER_GAP": "Driver gap", "SCORE": "Pressure score" }, "READINESS": { "TITLE": "Supply readiness" }, "ALERTS_PANEL": { "TITLE": "Critical alerts", "EMPTY": "No critical alerts right now" }, "ATTENTION": { "TITLE": "Needs decision", "EMPTY": "No entities waiting for review" }, "AUDIT_FEED": { "TITLE": "Audit pulse", "EMPTY": "No recent activity to display" }, "ERROR_DESC": "We could not finish loading the dashboard data right now. Try refreshing shortly.", "UNITS": { "SAR": "SAR", "%": "%" }, "AUDIT": { "SYSTEM_MODE": "Platform mode", "SYSTEM_MODE_LIVE": "Live admin data is active and routing decisions are using authenticated sources.", "SYSTEM_MODE_SNAPSHOT": "Fallback snapshot mode is active to keep the control center operational.", "VENDOR_REVIEW": "Vendor review backlog", "VENDOR_REVIEW_SUMMARY": "{{count}} merchant records are currently waiting on reviewer action.", "DISPUTE_PULSE": "Dispute pulse", "DISPUTE_PULSE_SUMMARY": "{{count}} dispute cases remain unresolved across the current scope.", "CUSTOMER_RISK": "Customer trust pulse", "CUSTOMER_RISK_SUMMARY": "{{count}} escalated customer accounts are still under trust review." }, "REGION_PRESSURE_BADGE": "regions", "WINDOWS_TITLE": "Windows section", "WINDOWS_DESC": "Quick navigation cards for every control-tower window in the dashboard.", "WINDOWS_STATS": "stats", "WINDOWS_CHART": "chart", "WINDOWS_ALERTS": "issues", "WINDOWS_EXCEPTIONS": "exceptions", "WINDOWS_VIEW": "view", "OPEN_WINDOW": "Open window", "DEEP_DIVE_TITLE": "Full system drilldown", "DEEP_DIVE_DESC": "Each lane summarizes one part of the platform with direct routes to the owning module.", "SECTIONS_BADGE": "sections", "OPEN_MODULE": "Open module", "WINDOW_EXCEPTIONS": "Priority exceptions", "WINDOW_EXCEPTIONS_DESC": "The most important entities inside this operational window.", "SECTIONS": { "SYSTEM_HEALTH": { "TITLE": "System health", "DESC": "Platform pulse, operator reach, and message pressure.", "STATUS_STABLE": "System stable", "STATUS_ATTENTION": "{{count}} alerts need attention" }, "ORDER_OPS": { "TITLE": "Orders command center", "DESC": "Throughput, late risk, payment friction, and queue pressure.", "STATUS": "{{late}} late, {{payment}} payment issues" }, "VENDOR_OPS": { "TITLE": "Vendor network", "DESC": "Merchant readiness, branch footprint, and review backlog.", "STATUS": "{{pending}} reviews pending, {{blocked}} blocked vendors" }, "DRIVER_OPS": { "TITLE": "Driver operations", "DESC": "Driver readiness, regional supply gap, and payout friction.", "STATUS": "{{blocked}} blocked drivers, {{incidents}} incidents open" }, "CUSTOMER_SUPPORT": { "TITLE": "Customers and support", "DESC": "Customer growth, trust pressure, support aging, and review quality.", "STATUS": "{{critical}} critical cases, {{reviews}} low reviews without reply" }, "FINANCE_OPS": { "TITLE": "Finance and wallets", "DESC": "Revenue quality, refund load, settlements, and wallet movement.", "STATUS": "{{failed}} failed payments, {{pending}} pending settlements" }, "CATALOG_HEALTH": { "TITLE": "Catalog health", "DESC": "Master assortment, vendor availability, and approval backlog.", "STATUS": "{{requests}} catalog requests pending" }, "MARKETING_PULSE": { "TITLE": "Marketing and notifications", "DESC": "Campaign footprint, visibility surfaces, and engagement pulse.", "STATUS": "{{notifications}} unread notifications, {{reviews}} low reviews pending reply" }, "ACCESS_SECURITY": { "TITLE": "Access and security pulse", "DESC": "Admin access shape, permission sprawl, and locked account visibility.", "STATUS": "{{locked}} locked admins, {{inactive}} inactive admins" } }, "STATS_HELPERS": { "ADMIN_USERS": "Accounts operating the admin surface right now.", "ACTIVE_USERS": "Users with recent authenticated activity in the selected window.", "UNREAD_NOTIFICATIONS": "Notifications still waiting to be opened by recipients.", "PUSH_DEVICES": "Registered mobile devices that can receive system pushes.", "TOTAL_ORDERS": "Orders created in the selected dashboard window.", "LATE_ORDERS": "Orders currently drifting beyond the expected service band.", "CANCELLATIONS": "Orders cancelled before successful fulfillment.", "AVG_BASKET": "Average order value across the filtered operational scope.", "ACTIVE_VENDORS": "Vendors currently active inside the selected scope.", "PENDING_VENDORS": "Vendors still waiting on review or readiness completion.", "BLOCKED_VENDORS": "Vendors blocked by suspension, lock, or disabled ordering.", "VENDOR_BRANCHES": "Total branches available across the network.", "READY_DRIVERS": "Drivers fully approved and available for assignment.", "LIMITED_DRIVERS": "Drivers who are available with partial readiness constraints.", "BLOCKED_DRIVERS": "Drivers blocked by verification, status, or location issues.", "DRIVER_INCIDENTS": "Driver incidents still unresolved across the system.", "CUSTOMERS_TOTAL": "Total customer accounts in the platform.", "CUSTOMERS_NEW": "Customers created during the selected period.", "CUSTOMERS_ACTIVE": "Customers who logged in during the selected period.", "AVG_RATING": "Average rating captured from the current review slice.", "FINANCE_GMV": "Gross merchandise value for the active dashboard scope.", "REFUNDS_TOTAL": "Total refund amount created during the selected window.", "SETTLED_NET": "Net amount already processed through settlements.", "WALLETS_COUNT": "Total wallet records registered in the platform.", "MASTER_PRODUCTS": "Count of master catalog products available centrally.", "BRANDS": "Count of brands in the central catalog.", "CATEGORIES": "Count of categories in the central catalog.", "LOW_STOCK": "Vendor products with low remaining stock.", "ACTIVE_COUPONS": "Coupon campaigns still enabled in the system.", "HOME_BANNERS": "Visibility surfaces currently configured on home placement.", "FEATURED_PLACEMENTS": "Featured placement records driving merchandising visibility.", "REVIEW_SCORE": "Average rating level across recent customer reviews.", "ROLES_COUNT": "Defined role presets in access management.", "PERMISSIONS_COUNT": "Permission definitions available to the admin system.", "ACCESS_SCOPES": "Scope assignments currently stored for users.", "OVERRIDES_COUNT": "Direct user permission overrides on top of role presets." }, "RANKINGS": { "TOP_VENDORS_ORDERS": "Top vendors by order load", "TOP_VENDORS_ORDERS_DESC": "Vendors currently carrying the heaviest transaction flow.", "SUPPORT_PRESSURE": "Support queue pressure", "SUPPORT_PRESSURE_DESC": "Queues consuming the most operational energy.", "VENDOR_ISSUE_SHARE": "Vendor issue share", "VENDOR_ISSUE_SHARE_DESC": "Merchants generating the highest complaint or dispute pressure.", "REGIONAL_SUPPLY_GAP": "Regional supply gap", "REGIONAL_SUPPLY_GAP_DESC": "Where the driver gap is adding the most operational stress.", "SUPPORT_QUEUE_AGING": "Support queue aging", "SUPPORT_QUEUE_AGING_DESC": "Open customer and dispute queues that keep growing.", "FINANCE_WATCHLIST": "Finance watchlist", "FINANCE_WATCHLIST_DESC": "Payment and settlement signals that deserve attention.", "CATALOG_VENDOR_GAPS": "Vendor catalog gaps", "CATALOG_VENDOR_GAPS_DESC": "Vendors with the largest unavailable or out-of-stock footprint.", "ENGAGEMENT_PULSE": "Engagement pulse", "ENGAGEMENT_PULSE_DESC": "Visibility and messaging counters that shape marketplace reach.", "ADMIN_ACCESS_HEALTH": "Admin access health", "ADMIN_ACCESS_HEALTH_DESC": "How access management is expanding or locking down." }, "PRESSURE_LEVEL": { "HIGH": "High", "MEDIUM": "Medium", "LOW": "Low" } }, "SYSTEM_LOGS": { "TITLE": "System Logs", "SUBTITLE": "A unified operational ledger for critical actions across the API, apps, and admin panels.", "FILTERS": { "SEARCH": "Search", "SEARCH_PLACEHOLDER": "Search actor, path, entity, or summary...", "SOURCE": "Source", "MODULE": "Module", "STATUS": "Status", "ALL": "All", "FILTER_TITLE": "Filter Logs", "FILTER_SUBTITLE": "Adjust criteria" }, "ACTIONS": { "APPLY": "Apply", "RESET": "Reset", "REFRESH": "Refresh now", "EXPORT_CSV": "Export CSV", "EXPORTING": "Exporting...", "REFRESHING": "Refreshing..." }, "CARDS": { "TOTAL": "Total logs", "PAGE": "Current page", "LAST_REFRESH": "Last refresh" }, "TABLE": { "KICKER": "Operational stream", "TITLE": "Latest system activity", "TIMESTAMP": "Timestamp", "METHOD": "Method", "SUMMARY": "Summary", "STATUS_CODE": "Code" }, "STATUS": { "SUCCESS": "Success", "FAILED": "Failed" }, "STATES": { "LOADING": "Loading system logs...", "EMPTY": "No system logs matched the current filters.", "ERROR": "Unable to load system logs right now." }, "FIELDS": { "ACTOR": "Actor", "TARGET": "Target", "NETWORK": "Network", "ROLE": "Role", "REQUEST_PAYLOAD": "Request payload", "METADATA": "Metadata", "SYSTEM": "System", "NOT_AVAILABLE": "Not available" }, "PAGINATION": { "SUMMARY": "Page {{current}} of {{total}} ? {{count}} total logs", "PREVIOUS": "Previous", "NEXT": "Next" }, "SOURCES": { "SUPER_ADMIN_PANEL": "Super Admin Panel", "VENDOR_PANEL": "Vendor Panel", "CUSTOMER_APP": "Customer App", "DRIVER_APP": "Driver App", "PUBLIC_API": "Public API" }, "MODULES": { "IDENTITY": "Identity", "VENDORS": "Vendors", "CATALOG": "Catalog", "ORDERS": "Orders", "CUSTOMERS": "Customers", "DRIVERS": "Drivers", "MARKETING": "Marketing", "NOTIFICATIONS": "Notifications", "FINANCES": "Finances", "WALLETS": "Wallets", "DISPUTES": "Disputes", "SYSTEM": "System", "USER": "User", "ORDER": "Order", "VENDOR": "Vendor", "CUSTOMER": "Customer", "DRIVER": "Driver", "CATALOG_ITEM": "Catalog Item", "MARKETING_ASSET": "Marketing Asset", "NOTIFICATION": "Notification" }, "ROLES": { "SUPERADMIN": "Super Admin", "ADMIN": "Admin", "VENDOR": "Vendor", "VENDORSTAFF": "Vendor Staff", "DRIVER": "Driver", "CUSTOMER": "Customer" }, "LIVE": { "LABEL": "Auto-refresh", "ON": "Live", "OFF": "Paused", "STATUS_ACTIVE": "Live stream active", "STATUS_PAUSED": "Auto-refresh paused", "NEW_ENTRIES": "{{count}} new" }, "MESSAGES": { "EXPORT_SUCCESS": "System logs exported successfully.", "EXPORT_FAILED": "Unable to export system logs right now." } }, "VENDORS": { "TITLE": "Vendors", "RISK_LEVEL_TITLE": "Risk Level", "DESC": "Manage vendors and business partners, track commissions and statuses", "ADD_VENDOR": "Add New Vendor", "SEARCH_PLACEHOLDER": "Search by vendor number, name, or email...", "FILTER_VENDORS": "Filter Vendors", "ADJUST_CRITERIA": "Adjust search criteria", "RESET": "Reset", "LOADING": "Loading...", "LOAD_ERROR": "Failed to load vendors list", "NO_VENDORS": "No vendors found", "KPI": { "PENDING_APPROVAL": "Pending Approval", "MISSING_DOCS": "Missing Documents", "HIGH_RISK": "High Risk", "PAYOUT_BLOCKED": "Payout Blocked", "SUSPENDED": "Suspended", "TOTAL_VENDORS": "Total Vendors", "THIS_WEEK": "this week" }, "TABLE": { "LOGO": "Logo", "VENDOR": "Vendor", "CONTACT": "Contact", "DOCUMENTS": "Documents", "RISK": "Risk", "STATUS": "Status", "ACTIONS": "Actions", "VIEW": "View" }, "ACTIONS": { "VIEW": "View", "APPROVE": "Approve", "SUSPEND": "Suspend" }, "RISK_LEVEL": { "LOW": "Low", "MEDIUM": "Medium", "HIGH": "High", "CRITICAL": "Critical" }, "PREVIEW": { "HEALTH_SCORE": "Operational Health Score", "UPDATED_NOW": "Updated Now", "LOW_QUALITY": "Low Quality", "IDEAL_PERFORMANCE": "Ideal Performance", "STATUS_MATRIX": "Detailed Status Matrix", "VERIFICATION_STATUS": "Verification Status", "ONBOARDING_STAGE": "Onboarding Stage", "RISK_LEVEL": "Risk Level", "PAYOUT_STATUS": "Payout Status", "PENDING_REQUIREMENTS": "Pending Requirements", "IMPORTANT": "Important", "UPDATE_CR": "Update Commercial Register", "EXPIRY_DATE": "Expiry Date", "VERIFY_BANK": "Verify Bank Account", "PENDING_REVIEW": "Pending review", "PERFORMANCE_INSIGHTS": "Performance Insights", "RETURN_RATE": "Return Rate", "PROCESSING_TIME": "Processing Time", "CUSTOMER_RATING": "Customer Rating", "DAYS": "days" }, "FILTER_ALL": "All Statuses", "STATUS_ACTIVE": "Active", "STATUS_PENDING": "Pending Review", "STATUS_SUSPENDED": "Suspended", "STATUS_REJECTED": "Rejected", "COL_BUSINESS": "Business Info", "COL_CONTACT": "Contact Point", "COL_COMMISSION": "Commission", "COL_STATUS": "Status", "COL_ACTIONS": "Actions", "VIEW_DETAILS": "View Details", "RESULTS": "results", "PAGE_X_OF_Y": "Page {{current}} of {{total}}", "STATUS": { "ACTIVE": "Active", "PENDING": "Pending Review", "SUSPENDED": "Suspended", "REJECTED": "Rejected" }, "DETAIL": { "BRANCHES": "Branches", "BANK_ACCOUNTS": "Bank Accounts", "COMMISSION": "Commission", "BUSINESS_INFO": "Business Information", "BUSINESS_NAME_AR": "Business Name (Arabic)", "BUSINESS_NAME_EN": "Business Name (English)", "COMMERCIAL_REG": "CR Number", "TAX_ID": "Tax ID", "CONTACT_INFO": "Contact Information", "CONTACT_EMAIL": "Email", "CONTACT_PHONE": "Phone Number", "OWNER_INFO": "Owner Information", "OWNER_NAME": "Owner Name", "OWNER_EMAIL": "Owner Email", "OWNER_PHONE": "Owner Phone", "DOCUMENTS": "Documents", "COMMERCIAL_REG_DOC": "CR Document", "TIMELINE": "Timeline", "CREATED_AT": "Registration Date", "APPROVED_AT": "Approval Date", "REJECTION_REASON": "Rejection Reason" }, "APPLICATIONS": "Applications", "APPLICATIONS_DESC": "Review vendor onboarding submissions, approvals, and required follow-up actions.", "APPLICATIONS_TITLE": "Vendor applications", "BUSINESS_NAME": "Business name", "NO_APPLICATIONS": "No vendor applications found", "NO_APPLICATIONS_DESC": "No applications match the current filters. Try adjusting the review state or search query.", "NO_REASON": "No reason provided", "OWNER": "Owner", "REJECTED_TITLE": "Rejected application", "REVIEW_STATE": { "AWAITING": "Awaiting review", "CHANGES_REQUESTED": "Changes requested", "SUBMITTED": "Submitted", "UNDER_REVIEW": "Under review" }, "REVIEW_STATUS": "Review status", "SUBMITTED_DATE": "Submitted date" }, "VENDOR_DISPUTES": { "TITLE": "Vendor Disputes", "SUBTITLE": "Support cases linked to this vendor account", "SEARCH_PLACEHOLDER": "Search by case ID, order number, or dispute type", "TABLE_TITLE": "Disputes Board", "TABLE_SUBTITLE": "Review dispute activity and open the full dispute workspace", "KPI": { "TOTAL": "Total Cases", "OPEN": "Open Cases", "RESOLVED": "Resolved", "REJECTED": "Rejected" }, "FILTERS": { "ALL_STATUSES": "All statuses", "ALL_PRIORITIES": "All priorities" }, "TABLE": { "CASE_ID": "Case ID", "ORDER_NUMBER": "Order #", "TYPE": "Type", "STATUS": "Status", "PRIORITY": "Priority", "QUEUE": "Queue", "CREATED": "Created", "SLA": "SLA", "OPEN": "Open", "NO_SLA": "No SLA", "UNASSIGNED_QUEUE": "Unassigned" }, "TYPE": { "COMPLAINT": "Complaint", "RETURN_REQUEST": "Return Request", "DRIVER_REPORT": "Driver Report", "DRIVER_DISPUTE": "Driver Dispute", "DRIVER_ACCOUNT": "Driver account support", "OTHER": "Other" }, "STATUS": { "OPEN": "Open", "IN_REVIEW": "In Review", "AWAITING_EVIDENCE": "Awaiting Evidence", "APPROVED": "Approved", "REJECTED": "Rejected", "RESOLVED": "Resolved" }, "PRIORITY": { "CRITICAL": "Critical", "HIGH": "High", "MEDIUM": "Medium", "LOW": "Low" }, "STATES": { "LOADING_TITLE": "Loading disputes", "LOADING_MESSAGE": "Fetching support cases linked to this vendor.", "ERROR_TITLE": "Unable to load disputes", "ERROR_MESSAGE": "Please try again in a moment.", "EMPTY_TITLE": "No disputes found", "EMPTY_MESSAGE": "This vendor has no support cases matching the current filters." } }, "VENDOR_DETAIL": { "TITLE": "Vendor Details", "STATUS_ACTIVE": "Active", "STATUS_VERIFIED": "Verified", "HEADER_TITLE": "Vendor Details - Modern Tech Store", "REGISTERED_SINCE": "Registered since May 2, 2023", "CATEGORY_VALUE": "Electronics & Technology", "QUICK_CONTACT_FULL": "Quick Contact", "QUICK_CONTACT_SHORT": "Contact", "OPEN_ACCESS_DIRECTORY": "Access Directory", "OPEN_EMAIL_ROUTING": "Email Routing", "TAB_OVERVIEW": "Overview", "TAB_BASIC_DATA": "Basic Data", "TAB_PRODUCTS": "Products", "TAB_ORDERS": "Orders", "TAB_DISPUTES": "Disputes", "TAB_FINANCE": "Finance", "TAB_COMPLIANCE": "Review & Compliance", "TAB_LOGS": "Logs & Notes", "TAB_SETTINGS": "Settings", "TAB_ANALYTICS": "Analytics & Performance", "HEADER_METRICS": { "PERFORMANCE": "Performance", "RISK_LEVEL": "Risk Level", "REVIEW_STATE": "Review State", "NETWORK": "Network", "BRANCHES": "Branches" }, "MESSAGE_COMPOSER": { "BADGE": "Vendor communication", "TITLE": "Send vendor message", "ARABIC_TITLE": "Arabic title", "ENGLISH_TITLE": "English title", "ARABIC_BODY": "Arabic body", "ENGLISH_BODY": "English body", "CHANNEL_INBOX": "Inbox", "CHANNEL_PUSH": "Push", "CHANNEL_EMAIL": "Email", "SEND": "Send", "SENDING": "Sending...", "SEND_TEST_NOTIFICATION": "Send test notification", "TOAST_TITLE": "Vendor notifications", "TOAST_PUSH_SENT": "The notification was created and web push was sent to the vendor successfully.", "TOAST_PUSH_FAILED": "The notification was created in-app, but web push delivery did not succeed.", "TOAST_PUSH_SKIPPED": "The vendor inbox notification was created, but web push was skipped for this test.", "TOAST_CREATED": "The vendor notification was created successfully.", "ERROR_SEND_FAILED": "Unable to send the test notification right now." }, "DATA_MANAGEMENT_SUMMARY": "Data Management Summary", "COMPLETION_RATE": "Profile Completion", "LAST_UPDATE": "Last Update", "BY": "by", "STORE_DATA": "Essential Store Data", "STORE_NAME": "Store Name", "CATEGORY": "Activity Type", "STATUS": "Status", "LOCATION_CITY": "City", "SUBMITTED_DATE": "Submission Date", "ADDRESS": "National Address", "JOIN_DATE": "Registration Date", "PROFILE_DATA": "Owner Data", "OWNER_NAME": "Full Name", "ID_RESIDENCE": "Nationality", "ID_NUMBER": "ID Number", "EMAIL": "Email", "MOBILE": "Mobile Number", "LEGAL_DATA": "Legal Data", "COMMERCIAL_REG": "CR Number", "TAX_ID": "Tax ID", "LICENSE_NUMBER": "License Number", "LEGAL_ENTITY": "Legal Entity", "EXPIRY_DATE": "Expiry Date", "BANKING_DATA": "Banking Data", "ACCOUNT_HOLDER": "Account Holder Name", "ACCOUNT_NUMBER": "Account Number", "BANK_NAME": "Bank Name", "PAYMENT_CYCLE": "Payment Cycle", "SWIFT_CODE": "SWIFT Code", "VERIFY_ACCOUNT": "Verify Account Now", "VERIFIED": "Verified", "UNDER_REVIEW": "Under Review", "VIEW": "View", "SAR": "SAR", "SAMPLE_EDITOR_NAME": "Ahmed Mohamed", "ACTIVITY_BANKING_UPDATE": "Banking data updated", "ACTIVITY_NAME_UPDATE": "Trade name updated", "TIME_HOUR_AGO": "1 hour ago", "ACTIVITY_NAME_UPDATE_DATE": "25 September 2023", "VIEW_DIGITAL_CR": "View digital commercial register", "DOWNLOAD_ATTACHMENT": "Download attachment", "LEGAL_ENTITY_VALUE": "Sole proprietorship", "DETAILS": { "LAST_REVIEWER": "Last reviewer" } }, "COMPLIANCE": { "TITLE": "Review & Compliance", "REGISTRATION_DATE": "Registration Date", "ACCOUNT_STATUS": "Account Status", "RISK_LEVEL": "Risk Level", "VERIFICATION_MATRIX": "Verification Status Matrix", "COMPLETED": "Completed", "RISK_INDICATORS": "Risk Indicators", "COMPLIANCE_NOTES": "Compliance Notes", "ADD_NOTE_PLACEHOLDER": "Add new note...", "ADD": "Add", "REVIEWER_ACTIONS": "Reviewer Actions", "DECISION_SUMMARY": "Decision Summary", "CURRENT_REVIEW_STATUS": "Current Review Status", "AWAITING_ACTION": "Awaiting Action (Processing)", "LAST_REVIEWER": "Last Reviewer", "INITIAL_REVIEW": "Initial Review", "BLOCKING_ITEMS": "Items Blocking Approval", "STATUS": { "COMPLETED": "Completed", "UNDER_REVIEW": "Under Review", "MISSING": "Missing" }, "VERIFICATION": { "IDENTITY": "National ID / Residence", "IDENTITY_DESC": "Verified automatically via Nafath", "COMMERCIAL_REG": "Commercial Register", "COMMERCIAL_DESC": "Valid until 2024/12/15", "TAX_CERT": "Tax Certificate", "TAX_DESC": "Attachment unclear", "BANK_ACCOUNT": "Bank Account", "BANK_DESC": "IBAN verified", "MUNICIPAL_LICENSE": "Municipal License", "LICENSE_DESC": "Awaiting upload from vendor" }, "RISK": { "HIGH_CANCELLATION": "High Cancellation Rate", "HIGH_CANCELLATION_DESC": "Vendor cancellation rate reached 15% in last 30 days.", "ADDRESS_MISMATCH": "Address Data Mismatch", "ADDRESS_MISMATCH_DESC": "Registered address differs partially from manually entered address.", "IBAN_CHANGES": "Frequent IBAN Changes", "IBAN_CHANGES_DESC": "Bank account changed twice since registration.", "MEDIUM": "Medium" }, "SEVERITY": { "HIGH": "High", "MEDIUM": "Medium", "LOW": "Low" }, "ACTIONS": { "APPROVE_VENDOR": "Approve Vendor", "REQUEST_DOCUMENTS": "Request Documents", "SUSPEND_ACCOUNT": "Suspend Account", "REJECT_VENDOR": "Reject Vendor", "START_REVIEW": "Start Review" }, "NOTES": { "AUTHORS": { "ABDULLAH_MOHAMMED": "Abdullah Mohammed", "SARAH_FAHAD": "Sarah Fahad" }, "ROLES": { "REVIEW_TEAM": "Review Team", "RISK_TEAM": "Risk Team" }, "TIMESTAMPS": { "TODAY_1030": "Today, 10:30 AM", "YESTERDAY_0215": "Yesterday, 02:15 PM" }, "MESSAGES": { "TAX_CERTIFICATE_BLUR": "The attached tax certificate is unclear. Please request a higher-quality re-upload so the tax number can be matched with the register.", "CANCELLATION_FOLLOWUP": "The vendor was contacted about the elevated cancellation rate and confirmed that an inventory integration issue was resolved." } }, "REVIEWER_INITIALS": "R.T", "ROLES": { "OPERATIONS": "Operations", "COMPLIANCE_REVIEW": "Compliance Review", "RISK_COMPLIANCE": "Risk & Compliance", "VENDOR_REVIEW": "Vendor Review", "RISK_TEAM": "Risk Team", "REVIEW_TEAM": "Review Team" }, "NO_BLOCKERS": "No active blockers" }, "VENDOR_REVIEW": { "STATE": { "AWAITING_SUBMISSION": "Awaiting Vendor Submission", "SUBMITTED": "Submitted", "UNDER_REVIEW": "Under Review", "CHANGES_REQUESTED": "Changes Requested", "VERIFIED": "Verified", "REJECTED": "Rejected", "SUSPENDED": "Suspended", "UNKNOWN": "Unknown" }, "STATUS": { "UNVERIFIED": "Unverified" }, "SUMMARY": { "ASSIGNED_REVIEWER": "Assigned Reviewer", "SUBMITTED_AT": "Submitted At", "WAITING_VENDOR": "The vendor still needs to finish the required uploads before the review queue can start.", "READY_TO_VERIFY": "The submitted file is in the review queue and is ready for manual verification and approval.", "CHANGES_REQUIRED": "The reviewer requested updates before the account can move to verified status.", "VERIFIED_SUCCESS": "The account is verified and can operate normally with payouts and catalog access enabled.", "REJECTED": "The latest submission was rejected and the vendor must correct the business data before another review.", "SUSPENDED": "The account is suspended pending a higher-risk compliance decision." }, "NOTES": { "SUBMITTED": "The vendor submitted a fresh onboarding pack and the file moved into the review queue.", "UNDER_REVIEW": "Manual review started and the uploaded business data is being validated against compliance rules.", "CHANGES_REQUESTED": "Changes were requested from the vendor before approval can be completed.", "APPROVED": "All required documents passed review and the vendor account was verified successfully.", "REJECTED": "The current submission was rejected because the required legal and business evidence was not sufficient.", "SUSPENDED": "The vendor account was suspended while the compliance team reviews the flagged risks." } }, "ACTIVITY_LOG": { "INTERNAL_NOTES": "Internal Notes", "ADD_NEW_NOTE": "Add New Note", "PAGE_TITLE": "Operation Log", "COL_ACTION": "Action", "COL_EXECUTOR": "Executor", "COL_DATETIME": "Date & Time", "COL_DESCRIPTION": "Brief Description", "SHOWING_ENTRIES": "Showing 1-7 of 124 logs", "PREVIOUS": "Previous", "NEXT": "Next", "COLLABORATION_SUMMARY": "Collaboration Summary", "LAST_INTERACTION": "Last Interaction", "OPEN_NOTES": "Open Notes", "WEEKLY_ACTIVITY": "Activity This Week", "TIMELINE_TITLE": "Timeline", "UNIFIED_AUDIT_STREAM": "Unified audit stream", "PAGE_HEADER_TITLE": "Vendor audit and internal notes", "PAGE_HEADER_DESC": "Track admin actions, operational modifications, and internal team notes.", "RESET": "Reset", "EXPORT_CSV": "Export CSV", "TOTAL_EVENTS": "Total events", "NEEDS_ATTENTION": "Needs attention", "LAST_ACTIVITY": "Last activity", "AUDIT_STREAM": "Event log and operations", "AUDIT_STREAM_DESC": "Admin actions and operational changes for this vendor.", "PAGE": "Page", "EVENT_TYPE": "Event type", "SEVERITY": "Severity", "ALL_SEVERITIES": "All severities", "DATE_FROM": "Date from", "DATE_TO": "Date to", "APPLY_FILTER": "Apply Filter", "LOADING_STREAM": "Loading activity stream...", "NO_MATCHING_EVENTS": "No audit events match the current filters.", "NOTES_AND_TIMELINE": "Notes & Timeline", "SIDEBAR_DESC": "Quick internal context beside the stream.", "NOTES_TAB": "Notes", "TIMELINE_TAB": "Timeline", "ADD_INTERNAL_NOTE": "Add internal note", "NOTE_PLACEHOLDER": "Write a note for the internal log...", "ADDING_NOTE": "Adding...", "ADD_NOTE_BTN": "Add note", "NO_INTERNAL_NOTES": "No internal notes yet.", "ACTION": { "FINANCIAL_APPROVAL": "Financial Approval", "BANK_DATA_EDIT": "Bank Data Modification", "COMPLIANCE_WARNING": "Compliance Warning", "API_UPDATE": "API Settings Update", "LOGIN": "Login", "PRODUCT_UPLOAD": "Product Upload", "STORE_ACTIVATION": "Store Activation", "MANUAL_NOTE": "Internal Note" }, "TIMELINE": { "COMPLIANCE_APPROVAL": "Compliance Approval", "COMPLIANCE_APPROVAL_DESC": "Account fully verified and approved by compliance department.", "DOCUMENTS_UPLOAD": "Documents Upload", "DOCUMENTS_UPLOAD_DESC": "CR, ID, and Tax certificate received.", "ACCOUNT_CREATION": "Account Creation", "ACCOUNT_CREATION_DESC": "Initial registration in Zadana Vendor Platform." }, "DEFAULT_INITIALS": "O.T", "AUTHORS": { "OPERATIONS_TEAM": "Operations Team" }, "NOTES": { "FOLLOW_UP_CREATED": "Created an internal follow-up note for vendor {{vendorId}}." }, "EXPORT_HEADERS": { "ACTION": "Action", "EXECUTOR": "Executor", "TIMESTAMP": "Timestamp", "DESCRIPTION": "Description" } }, "VENDOR_PRODUCTS": { "SUMMARY_TITLE": "Products Summary", "CATALOG_TITLE": "Product Catalog", "CATALOG_SUBTITLE": "Browse this vendor's product catalog, stock availability, and selling prices.", "TOTAL_PRODUCTS": "Total Products", "ACTIVE_PRODUCTS": "Active Products", "LOW_STOCK": "Low Stock", "OUT_OF_STOCK": "Out of Stock", "UNDER_REVIEW": "Under Review", "TOTAL_INVENTORY_VALUE": "Total Inventory Value", "EDIT_DATA": "Edit Data", "ADD_PRODUCT": "Add Product", "SEARCH_PLACEHOLDER": "Search by SKU or Product Name...", "ALL_CATEGORIES": "All Categories", "ELECTRONICS": "Electronics", "ACCESSORIES": "Accessories", "PRODUCT_STATUS": "Product Status", "PIECES": "Pieces", "LOW": "Low", "SHOWING_ENTRIES": "Showing 1 to 4 of 1,245 products", "TABLE": { "PRODUCT": "Product", "CATEGORY": "Category", "PRICE": "Price", "STOCK": "Stock", "STATUS": "Status", "ACTIONS": "Actions" }, "STATUS": { "ACTIVE": "Active", "OUT_OF_STOCK": "Sold Out", "UNDER_REVIEW": "Review" }, "STATES": { "ERROR_TITLE": "Failed to load products", "ERROR_MESSAGE": "An error occurred while fetching the vendor's products. Please try again.", "EMPTY_PRODUCTS_TITLE": "No products found", "EMPTY_PRODUCTS_MESSAGE": "There are no products listed for this vendor yet." } }, "VENDOR_ORDERS": { "KPI": { "TOTAL_ORDERS": "Total Orders", "OPEN_ORDERS": "Open Orders", "COMPLETED_ORDERS": "Completed Orders", "CANCELLED_ORDERS": "Cancelled Orders", "RETURNED_ORDERS": "Returned Orders", "AVERAGE_ORDER": "Avg Order Value", "INCREASE": "Increase", "DECREASE": "Decrease" }, "PAYMENT_STATUS": { "PAID": "Paid", "PENDING": "Pending", "REFUNDED": "Refunded", "FAILED": "Failed" }, "SHIPPING_STATUS": { "PENDING": "Pending", "IN_PROGRESS": "In Transit", "COMPLETED": "Completed", "CANCELLED": "Cancelled" }, "GENERAL_STATUS": { "NEW": "New", "IN_PROGRESS": "Processing", "COMPLETED": "Completed", "CANCELLED": "Cancelled" }, "FILTERS": { "ALL_STATUSES": "All statuses", "ALL_PAYMENT_STATES": "All payment states", "PREPARING": "Preparing", "ON_THE_WAY": "On the way", "DELIVERED": "Delivered" }, "ORDERS_TITLE": "Vendor Orders", "ORDERS_SUBTITLE": "Review the vendor's operational orders, payment state, and fulfillment progress.", "ORDERS_BOARD": "Orders board", "ORDERS_BOARD_DESC": "Select any order to open its details.", "SEARCH_PLACEHOLDER": "Search by order number or customer name...", "FILTER": "Filter", "DATE_RANGE": "Date Range", "BULK_ACTIONS": "Bulk Actions", "EXPORT": "Export", "SHOWING_ENTRIES": "Showing 1 to 4 of 15,420 orders", "SUMMARY_TITLE": "Operations Summary", "TOTAL_SALES": "Total Sales", "DELAYED_ORDERS": "Delayed Orders", "OPEN_DISPUTES": "Open Disputes", "CANCELLATION_RATE": "Cancellation Rate", "ALERTS_TITLE": "Alerts", "TABLE": { "ORDER_NUMBER": "Order Number", "CUSTOMER": "Customer", "DATE": "Date", "AMOUNT": "Amount", "ITEMS": "Items", "PAYMENT_STATUS": "Payment Status", "SHIPPING_STATUS": "Shipping Status", "GENERAL_STATUS": "General Status", "OPEN": "Open" }, "EXPORT_HEADERS": { "ORDER_NUMBER": "Order Number", "CUSTOMER": "Customer", "DATE": "Date", "TIME": "Time", "AMOUNT": "Amount", "STATUS": "Status", "PAYMENT_STATUS": "Payment Status" }, "STATES": { "LOADING_TITLE": "Loading vendor orders", "LOADING_MESSAGE": "Preparing the latest order records for this vendor.", "ERROR_TITLE": "Could not load orders", "ERROR_MESSAGE": "The vendor orders endpoint could not be loaded right now. Try refreshing the page.", "EMPTY_ORDERS_TITLE": "No orders found", "EMPTY_ORDERS_MESSAGE": "This vendor has no orders matching the current filters." }, "ALERTS": { "SHIPPING_DELAY": "3 orders exceeded the scheduled shipping window (48 hours).", "LOW_STOCK": "Low inventory for 5 frequently sold products.", "NEW_DISPUTE": "A new dispute requires review for order ORD-0988." } }, "VENDOR_FINANCE": { "KPI": { "TOTAL_SALES": "Total Sales", "NET_SALES": "Net Sales", "TOTAL_COMMISSIONS": "Total Commissions", "AVAILABLE_BALANCE": "Available Balance", "PENDING_BALANCE": "Pending Balance", "LAST_PAYMENT": "Last Payment", "FROM_LAST_MONTH": "Since last month", "INCREASE": "Increase", "DECREASE": "Decrease" }, "FINANCIAL_SUMMARY": "Financial Summary", "SALES": "Sales", "RETURNS": "Returns", "DISCOUNTS": "Discounts", "PLATFORM_COMMISSIONS": "Platform Commissions", "NET_TOTAL": "Net Total", "TRANSFER_INFO": "Transfer Info", "BANK": "Bank", "IBAN": "IBAN", "PAYMENT_CYCLE": "Payment Cycle", "SETTLEMENTS": "Settlements", "TABLE": { "SETTLEMENT_ID": "Settlement ID", "PERIOD": "Period", "TOTAL": "Total", "NET": "Net", "STATUS": "Status", "DATE": "Date" }, "STATUS": { "COMPLETED": "Completed", "PENDING": "Pending" }, "VIEW_MORE": "View More", "FINANCIAL_ACTIONS": "Financial Actions", "ACTIONS": { "CREATE_SETTLEMENT": "Create Settlement", "DOWNLOAD_STATEMENT": "Download Statement", "REVIEW_PAYMENTS": "Review Payments" }, "FINANCIAL_ALERTS": "Financial Alerts", "ALERTS": { "PENDING_PAYMENT": "Pending Payment", "PENDING_PAYMENT_DESC": "Delay in transfer due to bank updates. Following up." }, "INVOICES": "Invoices & Billing", "INVOICE_STATUS": { "PAID": "Paid", "PENDING": "Awaiting Payment" }, "VIEW_ALL_INVOICES": "View All Invoices", "MOCK_VENDOR_NAME": "Zadana Premium Store", "WEEKLY_CYCLE": "Weekly", "GENERAL_STATUS": { "NEW": "New" } }, "VENDOR_OVERVIEW": { "STATUS": { "ACTIVE_VERIFIED": "Active & Verified", "VERIFIED": "Verified", "UNDER_REVIEW": "Under Review" }, "KPI": { "TOTAL_SALES": "Total Sales", "TOTAL_ORDERS": "Total Orders", "RETURN_RATE": "Return Rate", "ACTIVE_PRODUCTS": "Active Products", "FROM_LAST_MONTH": "from last month", "IMPROVEMENT": "Improvement", "NEW_PRODUCTS": "New Products" }, "STORE_INFO": "Activity Data", "CATEGORY": "Category", "REGISTRATION_DATE": "Registration Date", "PHONE": "Contact Number", "EMAIL": "Email", "ESSENTIAL_DOCS": "Essential Documents", "VIEW_ALL": "View All", "DOCS": { "COMMERCIAL_REG": "Commercial Register", "TAX_CERT": "Tax Certificate", "OWNER_ID": "Owner ID" }, "RECENT_ORDERS": "Recent Orders", "TABLE": { "ORDER_NUMBER": "Order Number", "CUSTOMER": "Customer", "AMOUNT": "Amount", "STATUS": "Status" }, "ORDER_STATUS": { "PROCESSING": "Processing", "COMPLETED": "Completed", "PENDING_PAYMENT": "Awaiting Payment", "CANCELLED": "Cancelled" }, "VIEW_ALL_ORDERS": "View All Orders", "ALERTS_TITLE": "Alerts & Pending Actions", "ALERTS": { "BANK_NOT_VERIFIED": "Bank Account Not Verified", "BANK_NOT_VERIFIED_DESC": "Please review the recently uploaded IBAN certificate for approval.", "OWNER_ID_UPDATE": "Owner ID Update", "OWNER_ID_UPDATE_DESC": "New ID uploaded, awaiting review." }, "ADMIN_ACTIONS": "Admin Actions", "ACTIONS": { "APPROVE": "Approve Vendor", "REQUEST_DOCS": "Request Additional Docs", "SUSPEND": "Suspend Vendor Temporarily" } }, "VENDOR_SETTINGS": { "ACCOUNT_SETTINGS": "Account Settings", "ACCOUNT_STATUS": "Account Status", "ACTIVE": "Active", "ACCOUNT_TYPE": "Account Type", "ACCOUNT_TYPE_VALUE": "Company (B2B/B2C)", "DEFAULT_LANGUAGE": "Default Language", "DEFAULT_LANGUAGE_VALUE": "Arabic", "RESET_PASSWORD": "Reset Password", "OPERATIONS_SETTINGS": "Operational Settings", "ORDER_RECEPTION": "Order Reception", "ORDER_RECEPTION_DESC": "Allow customers to place orders", "WORKING_HOURS": "Working Hours", "WORKING_HOURS_VALUE": "24/7 (Always Open)", "MIN_ORDER": "Minimum Order", "PREPARATION_TIME": "Estimated Preparation Time", "PREPARATION_TIME_VALUE": "1-2 days", "PERMISSIONS_ACCESS": "Permissions & Access", "PRODUCT_MANAGEMENT": "Product Management", "FULL_ACCESS": "Full", "PRODUCT_MANAGEMENT_DESC": "Add, edit, and delete products", "FINANCIAL_ACCESS": "Financial Access", "FINANCIAL_ACCESS_DESC": "View reports and withdraw balance", "SUB_USERS": "Sub Users", "SUB_USERS_DESC": "Add employees to the store", "API_SETTINGS": "API Integration Settings", "CONNECTION_STATUS": "Connection Status", "CONNECTED": "Connected", "PAYMENT_GATEWAY": "Payment Gateway", "LAST_SYNC": "Last Sync", "CONTROL_ACTIONS": "Control Actions", "SUSPEND_ACCOUNT": "Temporarily Suspend Account", "LOCK_LOGIN": "Lock Login", "ARCHIVE_ACCOUNT": "Archive Account", "NOTIFICATIONS": "Notifications", "EMAIL_NOTIFICATIONS": "Email", "SMS_NOTIFICATIONS": "SMS Messages", "NEW_ORDERS_NOTIFICATIONS": "New Orders", "LAST_UPDATED_BY": "Last updated by", "LAST_UPDATED_BY_VALUE": "Ahmed Mohamed (Admin)", "OPERATIONS": { "ORDER_RECEPTION": "Order reception", "WORKING_HOURS": "Working hours" } }, "VENDOR_ANALYTICS": { "TITLE": "Vendor Analytics", "EXECUTIVE_BADGE": "Executive Summary", "SUBTITLE": "Operational summary for {{ vendor }} based on a dedicated analytics API.", "RANGE": { "7D": "7 days", "30D": "30 days", "90D": "90 days" }, "META": { "PERIOD": "Reporting period", "GENERATED": "Generated at" }, "KPIS": { "TOTAL_REVENUE": "Total revenue", "TOTAL_ORDERS": "Total orders", "AVERAGE_ORDER": "Average order", "COMPLETION_RATE": "Completion rate", "CANCELLATION_RATE": "Cancellation rate", "STOCK_RISK": "Stock risk" }, "CHARTS": { "REVENUE_TITLE": "Revenue and orders trend", "REVENUE_SUBTITLE": "Compact trend for the selected period without loading raw order pages.", "STATUS_TITLE": "Order status mix", "STATUS_SUBTITLE": "Executive view of the current operational mix.", "REVENUE_SERIES": "Revenue", "ORDERS_SERIES": "Orders" }, "STATUS": { "COMPLETED": "Completed", "IN_PROGRESS": "In progress", "AWAITING_ACTION": "Awaiting action", "CANCELLED": "Cancelled", "FAILED": "Failed" }, "PRODUCT_HEALTH": { "TITLE": "Product health", "SUBTITLE": "Current catalog readiness", "AVAILABLE": "Healthy stock", "LOW_STOCK": "Low stock", "OUT_OF_STOCK": "Out of stock", "INACTIVE": "Inactive" }, "TOP_PRODUCTS": { "TITLE": "Top products", "SUBTITLE": "Best performing products in the selected period.", "ITEMS": "items", "UNITS": "Units", "ORDERS": "Orders" }, "STATES": { "LOADING_TITLE": "Loading analytics workspace", "LOADING_MESSAGE": "Preparing executive metrics, trends, and stock signals.", "ERROR_TITLE": "Failed to load analytics", "ERROR_MESSAGE": "The analytics endpoint could not be loaded right now. Try refreshing the page.", "EMPTY_TREND_TITLE": "No order trend in this period", "EMPTY_TREND_MESSAGE": "The vendor has no operational orders in the selected range yet.", "EMPTY_PRODUCTS_TITLE": "No product ranking yet", "EMPTY_PRODUCTS_MESSAGE": "There is not enough completed demand in the selected range to rank products." } }, "BRANDS": { "TITLE": "Brands & Trademarks", "AND_BRANDS": "& Trademarks", "DESC": "Manage trademarks and track the distribution of registered products in the system", "BULK_UPLOAD": "Bulk Upload Brands", "BULK_UPLOAD_DESC": "Create many brands and upload logos directly in the same page.", "BRAND_UNIT": "brand", "LOGO": "Logo", "BRAND": "Trademark", "CODE": "Code", "STATUS": "Status", "ACTIONS": "Actions", "STATUS_ACTIVE": "Active", "STATUS_DISABLED": "Disabled", "SUB_CATEGORY": "Sub-category", "WITH_PRODUCTS": "With products", "WITHOUT_PRODUCTS": "Without products", "NO_RESULTS_DESC": "There are no search results currently.", "SEARCH_PLACEHOLDER": "Search by keywords or name...", "CONFIRM_DELETE_TITLE": "Confirm Delete Brand", "CONFIRM_DELETE_MSG": "Are you sure you want to delete this brand? This action cannot be undone.", "CONFIRM_BULK_DELETE_TITLE": "Confirm Delete Selected Brands", "CONFIRM_BULK_DELETE_MSG": "Are you sure you want to delete the selected brands? This action cannot be undone.", "SAVING": "Saving...", "TOAST_TITLE": "Brands", "SAVE_CREATED": "Brand saved successfully.", "SAVE_UPDATED": "Brand changes saved successfully.", "SAVE_FAILED_TITLE": "Unable to save brand", "SAVE_FAILED": "We could not save the brand right now. Please review the data and try again.", "UPLOAD_FAILED": "We could not upload the brand image right now. Please try again.", "ERROR_NETWORK": "Connection to the server failed. Check your connection and try again.", "ERROR_UNAUTHORIZED": "Your admin session is not authorized to save this brand.", "ERROR_CONFLICT": "A brand with the same name already exists. Please update the duplicated value.", "ERROR_CODES": { "DuplicateBrand": "A brand with the same name already exists.", "DuplicateName": "A brand with the same name already exists.", "CategoryNotFound": "One of the selected categories is no longer available." }, "DELETE_FAILED": "Failed to delete brand", "VAULT_INIT": "Loading brand list...", "EMPTY_TITLE": "No brands found", "EMPTY_MSG": "No brands matched your search. Try changing keywords.", "TOTAL_COUNT": "Total Brands", "DETAIL": { "TITLE": "Brand Details", "EDIT": "Edit", "BRAND_NAME": "Brand Name", "STATUS": "Status", "STATISTICS": "Statistics", "PRODUCTS_COUNT": "Products Count", "LINKED_SUB_CATEGORY": "Linked Sub-category", "CREATED_DATE": "Creation Date", "BRAND_ID": "Brand ID", "RELATED_PRODUCTS": "Related Products", "PRODUCT_NAME": "Product Name", "BARCODE": "Barcode", "CATEGORY": "Category", "ACTIONS": "Price", "VIEW_ALL_PRODUCTS": "View All Products", "NOT_SPECIFIED": "Not Specified", "NOT_FOUND": "Brand not found", "NOT_FOUND_DESC": "Requested brand could not be found", "BACK_TO_BRANDS": "Back to Brands", "STATUS_ACTIVE": "Active", "STATUS_INACTIVE": "Inactive", "STATUS_DRAFT": "Draft", "STATUS_STOPPED": "Stopped", "LAST_UPDATED_LABEL": "Last Updated: ", "SKU": "Stock Keeping Unit (SKU)", "INVENTORY": "Inventory", "NO_PRODUCTS_MSG": "There are no products associated with this brand." }, "MODAL": { "ADD_TITLE": "Add New Brand", "EDIT_TITLE": "Edit Brand Data", "SUBTITLE": "Enter brand details and add its logo and cover image.", "LOGO": "Brand Logo", "COVER": "Brand Cover Image", "NAME_AR": "Name (Arabic)", "NAME_EN": "Name (English)", "NAME_AR_PLACEHOLDER": "Ex: Almarai", "NAME_EN_PLACEHOLDER": "Ex: Almarai", "SELECT_SUB_CATEGORY": "Linked sub-category", "SELECT_SUB_CATEGORY_PLACEHOLDER": "Select a sub-category", "SUB_CATEGORY_REQUIRED": "Sub-category selection is required.", "STATUS_VISIBLE": "Visible to customers in store", "STATUS_HIDDEN": "Currently hidden from customers" } }, "BRAND": { "LOGO": "Logo", "NAME": "Brand Name", "SLUG": "Identifier / Link", "PRODUCTS": "Products", "STATUS": "Status", "VIEW": "View Details" }, "CATEGORIES": { "TITLE": "Categories & Activity", "CATEGORIES_ACTIVITY": "Categories & Activity", "CONTENT_MGMT": "Content Management", "MENU": { "CATEGORIES": "Categories" }, "DESCRIPTION": "Track and manage the structure of main categories in the system with precision and professionalism", "ADD_NEW": "Add New Category", "SEARCH_PLACEHOLDER": "Search categories and activities...", "ROOT": "Categories Root", "MANAGING_INSIDE": "Managing items inside ", "MANAGE_TOP_LEVEL": "Manage main sectors and activities.", "ADD_LEVEL": "Add {{level}}", "ADD_SUB": "Add New Branch", "SUB_ITEMS": "Sub-items", "SUB_ITEMS_COUNT": "Sub-items Count", "NAME": "Name", "IMAGE_LABEL": "Image", "ITEM_COUNT": "Item Count", "PRODUCT_UNIT": "product", "BRANDS_COUNT": "brands", "WITH_CHILDREN": "With child nodes", "WITHOUT_CHILDREN": "Without child nodes", "STATUS_ACTIVE": "Active", "STATUS_DISABLED": "Disabled", "NO_ITEMS_FOUND": "No items found", "NO_ITEMS_DESC": "No {{level}} configured yet.", "NO_ITEMS_DESC_ROOT": "No main activities configured yet.", "CREATE": "Create {{level}}", "CREATE_FIRST": "Create First Activity", "CREATE_NEW": "Create {{level}}", "EDIT": "Edit {{level}}", "FORM_DESC": "Enter details below for configuration.", "NAME_AR": "Name (Arabic)", "NAME_AR_PLACEHOLDER": "Enter category name for Arabic customers", "NAME_EN": "Name (English)", "NAME_EN_PLACEHOLDER": "Enter category name in English", "DISPLAY_ORDER": "Display Order", "ORDER_PLACEHOLDER": "Appearance order number (e.g., 1)", "ORDER_DESC": "Lower numbers appear first in the app and site.", "VISIBILITY": "Visibility Status", "VISIBILITY_DESC": "Toggle whether this is visible to users.", "CANCEL": "Cancel", "CONFIRM_CREATE": "Confirm Creation", "SAVE_CHANGES": "Save Changes", "PROCESSING": "Processing...", "INDUSTRY": "Industry", "CREATE_INFO": "This item will be created in the current structure level.", "EDIT_INFO": "Saving these changes will immediately update the catalog across all vendor portals and apps.", "SUB_INDUSTRY": "Sub-Industry", "CATEGORY": "Category", "SUB_CATEGORY": "Sub-Category", "ITEM": "Item", "CREATE_PRODUCT": "Create Product", "ADD_PRODUCT": "Add Product", "IMAGE": "Item Image", "IMAGE_SELECT": "Select Professional Image", "IMAGE_DESC": "Prefer using transparent images (PNG) or high-quality images with uniform background.", "SAVING": "Saving...", "TOAST_TITLE": "Categories", "SAVE_CREATED": "Category saved successfully.", "SAVE_UPDATED": "Category changes saved successfully.", "SAVE_FAILED_TITLE": "Unable to save category", "SAVE_FAILED": "We could not save the category right now. Please review the data and try again.", "UPLOAD_FAILED": "We could not upload the category image right now. Please try again.", "ERROR_NETWORK": "Connection to the server failed. Check your connection and try again.", "ERROR_UNAUTHORIZED": "Your admin session is not authorized to save this category.", "ERROR_CONFLICT": "A category with the same name or order already exists at this level.", "ERROR_CODES": { "DuplicateCategory": "A category with the same name already exists at this level.", "DuplicateName": "A category with the same name already exists at this level.", "ParentCategoryNotFound": "The selected parent category is no longer available." }, "MODAL": { "ADD_TITLE": "Add New {{level}}", "EDIT_TITLE": "Edit {{level}}", "PARENT": "Parent Item", "IMAGE": "Category Image", "NAME_AR": "Name (Arabic)", "NAME_AR_PLACEHOLDER": "Enter category name in Arabic", "NAME_EN": "Name (English)", "NAME_EN_PLACEHOLDER": "Enter product name in English", "DESC_AR": "Description (Arabic)", "DESC_AR_PLACEHOLDER": "Enter detailed product description in Arabic", "DESC_EN": "Description (English)", "DESC_EN_PLACEHOLDER": "Enter a detailed product description in English", "ORDER": "Display Order" }, "DETAILS": { "TITLE": "Category Info", "BACK": "Back to Hierarchy", "PARENT_NODE": "Parent Item", "SUB_ITEMS": "Related Sub-items", "METADATA": "System Data", "IDENTITY": "Unique Identity", "DEPTH": "Hierarchy Depth", "DENSITY": "Item Density", "MASTER_ITEMS": "Master Items", "CREATED": "Creation Date", "UPDATED": "Last Update", "CREATED_AT": "Created at", "UPDATED_AT": "Updated at", "NO_IMAGE": "No Image", "MGMT_TITLE": "Manage Master Directory", "MGMT_DESC": "Admins can modify visual assets and linguistic representations across the platform.", "ROOT_NODE": "Root Item", "SUB_ITEM_NODE": "Sub Item", "ANALYTICS": "Entity Analytics", "SYNCING": "Syncing DB...", "EXPLORE": "Explore Lower Level Structure", "VIEW_MAP": "View Map", "VIEW": "View", "NO_SUB_MODULES": "This section contains no sub-modules", "NO_ITEMS_FOUND": "No sub-items found at this level.", "ADD_CHILD": "Add Child Node", "FINGERPRINT": "System Fingerprint", "LIVE_LINK": "Live Link", "AUDITING": "Audit Group", "NODES": "Nodes", "LEVEL": "Level", "BRANCH_NODES": "Branch Nodes", "SECURE_NODE": "Secured System Node", "CONTEXTUAL_PATH": "Structural Path", "ROOT_ENTRY": "Starting Point (Root)", "LIVE_FLOW": "Live Flow", "PEERS": "Peers (Branches)", "SYNC_ACTIVE": "Sync Protocol Active", "OPEN": "Open", "RELATED_BRANDS": "Related Brands", "NO_RELATED_BRANDS": "No brands are linked to this sub-category yet.", "GRID_VIEW": "Grid view", "TABLE_VIEW": "Table view" } }, "ASSETS": { "TITLE": "Asset Bank", "DESC": "Manage global product images and review seller uploads.", "UPLOAD": "Upload Images", "SEARCH_PLACEHOLDER": "Search by keywords or alt text...", "TABS": { "ALL": "All Assets", "PENDING": "Pending Review", "APPROVED": "Approved" }, "STATUS": { "APPROVED": "Approved", "PENDING": "Pending", "REJECTED": "Rejected", "ACTIVE": "Active", "DRAFT": "Draft", "INACTIVE": "Inactive" }, "ACTIONS": { "APPROVE": "Approve", "REJECT": "Reject", "EDIT": "Edit Details" }, "UNTITLED": "Untitled Asset", "NO_TAGS": "No Tags" }, "PRODUCTS": { "TITLE": "Product Bank", "AND_GOODS": "& Goods", "DESCRIPTION": "Manage product catalog, inventory classifications, barcodes, and statuses", "ADD": "Add Master Product", "BULK_ADD": "Bulk Add Products", "SEARCH_PLACEHOLDER": "Search products by Arabic or English name...", "NAME_EN": "Name (EN)", "NAME_AR": "Name (AR)", "BARCODE": "Barcode", "CATEGORY": "Category", "SUB_CATEGORY": "Subcategory", "STATUS": "Status", "IMAGE": "Image", "PRODUCT": "Product", "ACTIONS": "Actions", "NO_PRODUCTS": "No master products found.", "NO_PRODUCTS_DESC": "No products found currently based on your filter.", "RESET_ALL_FILTERS": "Reset All Filters", "CONFIRM_DELETE_TITLE": "Confirm Product Deletion", "CONFIRM_DELETE_MSG": "Are you sure you want to delete this product? This action cannot be undone.", "SHOWING": "Showing", "TO": "to", "OF": "of", "ENTITIES": "products", "DETAIL": { "TITLE": "Product Details", "EDIT": "Edit", "PRODUCT_NAME": "Product Name", "PRODUCT_DETAILS": "Product Details", "PRODUCT_DETAILS_HINT": "Catalog identity and classification", "NAME_AR": "Arabic Name", "NAME_EN": "English Name", "DESCRIPTION_AR": "Arabic Description", "DESCRIPTION_EN": "English Description", "DESCRIPTION": "Description", "SLUG": "Slug", "BARCODE": "Barcode", "UNIT": "Unit of Measure", "CATEGORY": "Category", "BRAND": "Brand", "NOT_SPECIFIED": "Not Specified", "CREATED_AT": "Created At", "UPDATED_AT": "Updated At", "PRODUCT_ID": "Product ID", "VENDORS_TABLE": "Associated Vendors", "VENDOR_NAME": "Vendor", "AVAILABLE_QTY": "Available Qty", "UNIT_PRICE": "Unit Price", "LAST_UPDATE": "Last Update", "IMAGE_ALT": "Image", "TIME_TWO_HOURS_AGO": "2 hours ago", "TIME_YESTERDAY": "Yesterday", "TIME_THREE_DAYS_AGO": "3 days ago", "TIME_TODAY": "Today", "TIME_WEEK_AGO": "1 week ago", "NOT_FOUND": "Product not found", "NOT_FOUND_DESC": "Requested product could not be found", "BACK_TO_PRODUCTS": "Back to Products", "STATUS_ACTIVE": "Active", "STATUS_DRAFT": "Draft", "STATUS_INACTIVE": "Inactive" }, "FORM": { "CREATE_NEW": "Create New Product", "TITLE": "Add Product to Bank", "BASIC_INFO": "Basic Information", "BASIC_INFO_DESC": "Names and introductory description of the product.", "ASSETS": "Images & Assets", "ASSETS_DESC": "Manage exhibition and display images for the product.", "CLASSIFICATION": "Classification & Association", "PUBLISH_STATUS": "Publish Status & Visibility", "DRAG_DROP_IMAGES": "Drag & Drop Images Here", "CLICK_TO_UPLOAD": "Or click to select files manually (JPG, PNG)", "SELECT_CATEGORY": "-- Select Associated Category --", "LEVEL_HELP": "The product must be linked to a last-level category.", "QR_CODE": "QR Code / Barcode", "QR_CODE_PLACEHOLDER": "Enter product ID code...", "GENERATE_CODE": "Auto-Generate", "STATUS_ACTIVE": "Active", "STATUS_ACTIVE_DESC": "Product will be visible and available for linking.", "STATUS_DRAFT": "Draft", "STATUS_DRAFT_DESC": "Save to work on later without publishing.", "STATUS_INACTIVE": "Inactive", "STATUS_INACTIVE_DESC": "Archived and won't appear to customers or sellers." }, "TABLE": { "IMAGE": "Image", "NAME": "Product Name", "BARCODE": "Barcode", "STATUS": "Status" }, "UNIT_PIECE": "Piece" }, "MASTER_PRODUCTS": { "ADD_TITLE": "Add New Product", "EDIT_TITLE": "Edit Product Data", "FORM_SUBTITLE": "Manage product info and attributes in the global catalog.", "BASIC_INFO": "Basic Information", "BASIC_INFO_DESC": "Enter product name and description in Arabic and English.", "ARABIC_LABEL": "Arabic", "AR_SHORT": "AR", "NAME_AR_LABEL": "Name (Arabic) *", "NAME_AR_PLACEHOLDER": "Enter product name in Arabic", "DESC_AR_LABEL": "Description (Arabic)", "DESC_AR_PLACEHOLDER": "Write a short product description in Arabic...", "ENGLISH_LABEL": "English", "EN_SHORT": "EN", "NAME_EN_LABEL": "Name (English) *", "NAME_EN_PLACEHOLDER": "Enter product name in English", "DESC_EN_LABEL": "Description (English)", "DESC_EN_PLACEHOLDER": "Write a short product description in English...", "MEDIA_ASSETS": "Product Images", "MEDIA_ASSETS_DESC": "Upload clear product images to show well in the store.", "OPTIONAL": "Optional", "UPLOAD_IMAGES": "Add Images", "UPLOAD_HINT": "Drag images here or select from device (JPG, PNG, WEBP) Max 5MB.", "CLASSIFICATION": "Product Categorization", "CLASSIFICATION_DESC": "Choose appropriate section for the product in category tree.", "FILTERS_TITLE": "Filter Products", "FILTERS_SUBTITLE": "Adjust search criteria", "ACTIVE_FILTERS": "Active filters", "HAS_BRAND": "Has Brand", "ACTIVE_BRAND": "Brand Is Active", "PACKAGE_TYPE": "Package type", "MEASUREMENT_UNIT": "Measurement unit", "SIZE_VALUE": "Size / quantity value", "SORT": "Sort", "SORT_NEWEST_UPDATED": "Newest Updated", "SORT_NEWEST_CREATED": "Newest Created", "SORT_NAME_AR": "Arabic Name", "SORT_NAME_EN": "English Name", "SORT_STATUS": "Status", "OPERATIONAL_DATES": "Operational Date Filters", "OPERATIONAL_DATES_HINT": "Filter by product creation and last update dates.", "CREATED_FROM": "Created From", "CREATED_TO": "Created To", "UPDATED_FROM": "Updated From", "UPDATED_TO": "Updated To", "MASTER_CATEGORY_LABEL": "Sub-Category *", "SELECT_CATEGORY_PLACEHOLDER": "Choose product category", "ASSIGNED_BRAND_LABEL": "Brand", "GENERIC_WHITE_LABEL": "Generic White Label", "UNIT_LABEL": "Unit of Measure", "STANDARD_UNIT": "Standard Unit (Piece, Box, etc)", "INVENTORY_TRACKING": "Barcode & Inventory", "INVENTORY_DESC": "Enter product barcode for tracking.", "UNIVERSAL_BARCODE_LABEL": "Barcode", "SCAN_AUTO_HINT": "Enter barcode or use auto-generate", "GENERATE": "Auto-Generate", "PUBLISHING_STATUS": "Publishing Status", "PUBLISHING_DESC": "Control product visibility and availability in the system.", "STATUS_DRAFT": "Draft", "STATUS_ACTIVE": "Active / Enabled", "VISIBILITY_PHASE": "Visibility Status", "LIVE_STORE": "Available for selection by vendors", "STAGING_HIDDEN": "Hidden (Processing)", "SYSTEM_IDENTIFIER": "Technical System ID", "SLUG_LABEL": "Slug *", "SLUG_PLACEHOLDER": "Ex: milk-almarai-1l", "SAVING": "Saving...", "TOAST_TITLE": "Master catalog", "SAVE_CREATED": "Product saved successfully in the master catalog.", "SAVE_UPDATED": "Product changes saved successfully.", "SAVE_FAILED_TITLE": "Unable to save product", "SAVE_FAILED": "We could not save the product right now. Please review the data and try again.", "ERROR_NETWORK": "Connection to the server failed. Check your connection and try again.", "ERROR_UNAUTHORIZED": "Your admin session is not authorized to save this product.", "ERROR_CONFLICT": "A product with the same slug or barcode already exists. Please update the duplicated value.", "ERROR_CODES": { "DuplicateSlug": "A product with this slug already exists.", "DuplicateBarcode": "A product with this barcode already exists.", "CategoryNotFound": "The selected category is no longer available.", "BrandNotFound": "The selected brand is no longer available.", "UnitNotFound": "The selected unit is no longer available." }, "DELETE_FAILED": "Failed to delete product", "STATUS_INACTIVE": "Inactive", "STATUS_DISCONTINUED": "Discontinued" }, "CATALOG": { "PRODUCT_REQUESTS": "Product Addition Requests", "BRAND_REQUESTS": "Brand Addition Requests", "CATEGORY_REQUESTS": "Category Addition Requests", "REQUEST_DETAILS": "Product Request Details", "REQUESTS_MODAL_SUBTITLE": "Review vendor-submitted addition requests and approve or reject them without leaving the current list.", "REQUESTS_EMPTY_TITLE": "No matching requests", "REQUESTS_EMPTY_DESC": "Try changing the status filter or check again when new requests arrive.", "REQUESTS_SELECT_TITLE": "Select a request to preview its details", "REQUESTS_SELECT_DESC": "Choose a request from the side list to inspect the full data and take action.", "PRODUCT_NAME": "Product Name", "PRODUCT_REQUEST_LABEL": "Product request", "BRAND_REQUEST_LABEL": "Brand request", "CATEGORY_REQUEST_LABEL": "Category request", "SUBMITTED_BY": "Submitted By", "DATE_SUBMITTED": "Date Submitted", "STATUS_PENDING": "Pending", "STATUS_APPROVED": "Approved", "STATUS_REJECTED": "Rejected", "COMMISSION_RATE": "Commission Rate", "APPROVE": "Approve", "REJECT": "Reject", "REJECTION_REASON": "Rejection Reason", "REJECTION_REASON_PLACEHOLDER": "Enter product rejection reason...", "ADMIN_NOTES": "Administrative Notes", "REVIEW_INFO": "Review Information", "REVIEWED_BY": "Reviewed By", "REVIEWED_AT": "Reviewed At", "SUGGESTED_BRAND": "Suggested Brand", "PRODUCT_IMAGE": "Product Image", "NO_ADMIN_NOTES": "No administrative notes yet.", "CONFIRM_APPROVE": "Confirm Approval", "CONFIRM_APPROVE_MSG": "Are you sure you want to approve this product and add it to the catalog?", "CONFIRM_REJECT": "Confirm Rejection", "CONFIRM_REJECT_MSG": "Are you sure you want to reject this request?", "PRODUCT_INFO_HINT": "Basic product details as suggested by the vendor.", "CLASSIFICATION": "Classification & Brand", "CLASSIFICATION_HINT": "Defining where the product fits in the catalog hierarchy.", "IMAGE_PREVIEW": "Product Image Preview", "IMAGE_SOURCE": "Image Source", "VENDOR_UPLOAD": "Vendor Upload", "REQUESTER_VENDOR": "Requester Vendor", "VIEW_VENDOR_PROFILE": "View Vendor Profile", "REQUEST_METADATA": "Tracking Metadata", "REQUEST_KIND": "Request type", "FINAL_PLACEMENT": "Final placement", "SELECT_ACTIVITY": "Select activity", "SELECT_SUB_ACTIVITY": "Select sub-activity", "SELECT_SUB_ACTIVITY_OPTIONAL": "Select sub-activity (optional)", "SELECT_PARENT_CATEGORY": "Select parent category", "REQUEST_KIND_CATEGORY": "Category", "REQUEST_KIND_SUB_CATEGORY": "Sub-category", "SUBMITTED_DATE": "Submission Date", "APPROVED_AT": "Approved At", "REJECTED_AT": "Rejected At", "BY": "By", "REJECTED_REQUEST": "Rejected Request", "NO_NOTES": "No notes recorded", "REJECT_CONFIRM_MSG": "When rejecting this product, the vendor will be notified with the reason below. Do you want to continue?", "REJECT_REQUEST": "Reject Product Request", "CONFIRM_REJECTION": "Confirm Final Rejection", "DESCRIPTION": "Product Description", "REVIEWED": "Reviewed", "PRODUCT_INFO": "Product Information", "CATEGORY": "Category", "BRAND": "Brand", "VENDOR": "Vendor", "UNIT": "Unit", "DISPLAY_ORDER": "Display Order", "NAME_AR": "Name (Arabic)", "NAME_EN": "Name (English)", "DESCRIPTION_AR": "Description (Arabic)", "DESCRIPTION_EN": "Description (English)", "APPROVE_VENDORS_MSG": "Approving this vendor will activate the account and allow catalog and payout operations.", "DATE": "Date", "PRODUCT": "Product", "PRODUCT_REQUESTS_DESC": "Review new product requests and approve or reject them before adding them to the catalog.", "BRAND_REQUESTS_DESC": "Review brand addition requests from vendors before linking them to the catalog.", "CATEGORY_REQUESTS_DESC": "Review new category requests and place them correctly within the catalog hierarchy.", "REJECT_VENDORS_MSG": "Rejecting this vendor will keep the account inactive until the required issues are resolved.", "STATUS": "Status", "TITLE": "Catalog", "RECYCLE_BIN": "Recycle Bin", "RECYCLE_BIN_DESC": "Restore recently deleted products, brands, or categories or browse the archive.", "BACK_TO_CATALOG": "Back to Catalog", "DELETION_DATE": "Deletion Date", "RESTORE": "Restore", "EMPTY_RECYCLE_BIN": "Recycle Bin is empty", "EMPTY_RECYCLE_BIN_DESC": "There are currently no deleted items in this section." }, "DISPUTES_DASHBOARD": { "TITLE": "Support Cases", "SUBTITLE": "A dedicated control desk for complaints and return requests.", "EXPORT_REPORT": "Export Report", "CREATE_DISPUTE": "Open New Support Case", "SEARCH_PLACEHOLDER": "Search by case ID, order, customer, or merchant...", "CRITICAL_ONLY": "Show Critical Cases", "CLEAR": "Clear", "KPI": { "ACTIVE": "Active Disputes", "ACTIVE_TREND": "+6 this week", "CRITICAL": "Critical Now", "CRITICAL_TREND": "Immediate action", "REVIEW": "Under Review", "REVIEW_TREND": "In progress", "MERCHANT": "Waiting on Merchant", "MERCHANT_TREND": "Open response window", "RESOLVED": "Resolved", "RESOLVED_TREND": "91% within SLA", "VALUE": "Total Value" }, "FILTERS": { "ALL": "All", "ACTIVE": "Active", "CRITICAL": "Critical", "REVIEW": "Under Review", "MERCHANT": "Waiting on Merchant", "RESOLVED": "Resolved" }, "FILTER_PANEL": { "TITLE": "Filter Disputes", "SUBTITLE": "Adjust criteria", "ACTIVE_FILTERS": "Active filters" }, "FILTER_FIELDS": { "TYPE": "Type", "PRIORITY": "Priority", "QUEUE": "Queue", "INITIATOR": "Initiator", "ALL_TYPES": "All types", "ALL_PRIORITIES": "All priorities", "ALL_QUEUES": "All queues", "ALL_INITIATORS": "All initiators" }, "TYPE": { "COMPLAINT": "Complaint", "RETURN_REQUEST": "Return request", "DRIVER_REPORT": "Driver report", "DRIVER_DISPUTE": "Driver dispute", "DRIVER_ACCOUNT": "Driver account support" }, "TYPE_CLOSED": { "COMPLAINT": "Closed complaint", "RETURN_REQUEST": "Closed return request", "DRIVER_REPORT": "Closed driver report", "DRIVER_DISPUTE": "Closed driver dispute", "DRIVER_ACCOUNT": "Closed driver account support" }, "META": { "CLOSED_AFTER_COUPON_REDEMPTION": "Closed after coupon redemption", "CLOSED_AFTER_REFUND_COMPLETION": "Closed after refund completion", "CLOSED_AFTER_COUPON_COMPENSATION": "Closed after coupon compensation", "CLOSED_AFTER_COMPENSATION_APPROVAL": "Closed after compensation approval", "CASE_CLOSED": "Case closed" }, "UI_LABELS": { "TYPE": "Type", "PRIORITY": "Priority", "QUEUE": "Queue", "INITIATOR": "Initiator", "VENDOR": "Vendor", "DRIVER": "Driver", "STATUS": "Status", "VENDOR_RESPONSE": "Vendor response", "DRIVER_RESPONSE": "Driver response", "COMPENSATION_OUTCOME": "Compensation outcome", "COUPON": "Coupon", "EXPIRES": "Expires", "REDEEMED": "Redeemed", "NOT_REDEEMED_YET": "Not redeemed yet", "VENDOR_RECOVERY": "Vendor recovery", "RECOVERED": "Recovered", "OUTSTANDING": "Outstanding", "LOADING_DISPUTES": "Loading disputes...", "REOPEN": "Reopen" }, "INITIATOR": { "CUSTOMER": "Customer", "VENDOR": "Vendor", "DRIVER": "Driver", "ADMIN": "Admin" }, "PAYMENT_METHOD": { "CASH": "Cash on delivery", "CARD": "Card", "BANK": "Bank transfer", "WALLET": "Wallet", "APPLE_PAY": "Apple Pay", "MADA": "Mada", "UNKNOWN": "Unknown" }, "COMPENSATION": { "CASH_REFUND": "Cash refund", "COUPON_COMPENSATION": "Coupon compensation", "NOT_SET": "Not set" }, "SETTLEMENT": { "PENDING_REVIEW": "Pending review", "CASH_REFUNDED": "Cash refunded", "COUPON_ISSUED": "Coupon issued", "COUPON_REDEEMED": "Coupon redeemed", "REJECTED": "Rejected", "APPROVED": "Approved", "NOT_SET": "Not set" }, "VENDOR_RECOVERY": { "PENDING": "Pending recovery", "PARTIAL": "Partially recovered", "RECOVERED": "Recovered in full", "NOT_APPLICABLE": "Not applicable" }, "INFO": { "OPERATIONAL_ALERT": "Operational Alert", "OPERATIONAL_ALERT_DESC": "3 cases are close to breaching SLA within the next two hours.", "HIGHEST_RISK_VENDOR": "Highest Risk Vendor", "HIGHEST_RISK_VENDOR_NAME": "Riyadh Electronics", "HIGHEST_RISK_VENDOR_DESC": "6 active disputes this week", "TEAM_CAPACITY": "Team Capacity", "TEAM_CAPACITY_DESC": "4 reviewers are available now", "TEAM_CAPACITY_META": "Average of 5 cases per reviewer" }, "EMPTY": { "TITLE": "No matching disputes found", "MESSAGE": "Try adjusting the search or clearing the current filter" }, "TABLE": { "ID": "Order", "DRIVER_ACCOUNT": "Driver account", "CUSTOMER": "Customer", "MERCHANT": "Merchant", "TYPE_REASON": "Type / Reason", "AMOUNT": "Amount", "STATUS": "Status", "PRIORITY": "Priority", "OWNER": "Reviewer", "ASSIGNED_ADMIN": "Assigned admin", "UNASSIGNED": "Unassigned" }, "STATUS": { "OPEN": "Open", "REVIEW": "Under Review", "MERCHANT": "Waiting on Merchant", "RESOLVED": "Resolved" }, "WAITING_ON": { "CUSTOMER": "Waiting on customer", "VENDOR": "Waiting on vendor", "DRIVER": "Waiting on driver", "REVIEW": "Under admin review" }, "PRIORITY": { "CRITICAL": "Critical", "HIGH": "High", "MEDIUM": "Medium", "LOW": "Low" }, "RISK": { "HIGH": "High Risk", "MEDIUM": "Medium Risk", "LOW": "Low Risk" }, "BULK": { "ASSIGN": "Assign Reviewer", "ESCALATE": "Escalate", "ADD_NOTE": "Add Note" }, "TIMELINE": { "TIME_1024_AM": "10:24 AM", "TIME_1115_AM": "11:15 AM", "TIME_22_MIN_AGO": "22 min ago", "TIME_0910_AM": "09:10 AM", "TIME_0921_AM": "09:21 AM", "TIME_NOW": "Now", "TIME_0842_AM": "08:42 AM", "TIME_0905_AM": "09:05 AM", "TIME_0916_AM": "09:16 AM", "TIME_YESTERDAY_0712_PM": "Yesterday 07:12 PM", "TIME_YESTERDAY_0802_PM": "Yesterday 08:02 PM", "TIME_YESTERDAY_0807_PM": "Yesterday 08:07 PM", "DIS9902": { "OPENED_BY_CUSTOMER": "Dispute opened by customer", "ASSIGNED_TO_SARAH": "Assigned to Sarah Fahad for review", "ESCALATED_CRITICAL": "Case escalated to critical priority" }, "REF8812": { "REFUND_REQUEST_RECEIVED": "Refund request received", "EVIDENCE_SENT_TO_MERCHANT": "Evidence sent to merchant", "WAITING_FOR_MERCHANT": "Waiting for merchant response within the time window" }, "DIS7721": { "DISPUTE_REGISTERED": "Dispute registered", "INVOICE_REVIEWED": "Initial invoice reviewed", "COUPON_MATCH_REQUIRED": "Coupon must be matched with the campaign" }, "REF6404": { "REFUND_OPENED": "Refund opened", "PARTIAL_REFUND_APPROVED": "Partial refund approved", "CASE_SETTLED_AND_CLOSED": "Case settled and closed" } }, "DRAWER": { "CLOSE_ARIA": "Close support case details drawer", "TITLE": "Case Details", "DISPUTE_VALUE": "Case Value", "CUSTOMER_SUMMARY": "Customer Summary", "MERCHANT_SUMMARY": "Merchant Summary", "OPERATIONAL_NOTE": "Operational Note", "LIVE": "Live", "EVIDENCE": "Evidence & Attachments", "DOWNLOAD_ALL": "Download All", "APPROVE": "Approve Request", "APPROVE_RETURN": "Approve Return", "APPROVE_COMPLAINT": "Approve Complaint", "ADD_NOTE": "Add Note", "ASSIGN": "Assign Case", "APPROVE_COMPLAINT_PROMPT": "Enter internal approval notes:", "RESOLVE_CONFIRM": "Are you sure you want to resolve this support case?", "ADD_NOTE_PROMPT": "Enter case note:", "SEND_MESSAGE": "Send Public Message", "SEND_MESSAGE_PROMPT": "Enter the message to send to the visible participants:", "WAITING_ON": "Waiting on", "PARTICIPANTS": "Participants", "CONVERSATION": "Conversation", "REJECT": "Reject Request", "REQUEST_INFO": "Request More Information", "ESCALATE": "Escalate Case", "RESOLVE": "Resolve Case" }, "MODAL": { "TITLE": "Approve Refund", "SUBTITLE": "Approve the refund request and define the financial processing details", "CASE_SUMMARY": "Case Summary", "CASE_ID": "Case ID", "SELLER_NAME": "Seller Name", "REFUND_REASON": "Refund Reason", "PAYMENT_STATUS": "Payment Status", "PAYMENT_COMPLETE": "Completed", "DECISION": "Refund Decision", "REFUND_TYPE": "Refund Type", "REFUND_TYPE_FULL": "Full Refund", "REFUND_TYPE_PARTIAL": "Partial Refund", "REFUND_AMOUNT": "Refund Amount", "REFUND_METHOD": "Refund Method", "REFUND_METHOD_SAME": "Original Payment Method", "REFUND_METHOD_WALLET": "Customer Wallet", "REFUND_METHOD_MANUAL": "Manual Transfer", "APPROVAL_REASON": "Approval Reason", "APPROVAL_REASON_PLACEHOLDER": "Enter approval decision details...", "COST_BEARER": "Cost Bearer", "COST_BEARER_VENDOR": "Seller (Vendor)", "COST_BEARER_PLATFORM": "Platform", "COST_BEARER_SHARED": "Shared", "COST_BEARER_DRIVER": "Driver", "FINANCIAL_PREVIEW": "Financial Impact Preview", "ORIGINAL_TOTAL": "Original total amount", "REQUESTED_REFUND": "Requested refund amount (-)", "NON_REFUNDABLE_DELIVERY": "Delivery fee (non-refundable)", "APPLIED_DISCOUNTS": "Applied discounts", "NET_DECISION": "Net decision value", "RISK_ALERTS": "Risk Alerts", "RISK_TEXT_PARTIAL": "This case includes a partial refund. Make sure the entered amount does not exceed the platform's allocated financial protection limits.", "RISK_TEXT_FULL": "This case includes a full refund. Make sure the entered amount does not exceed the platform's allocated financial protection limits.", "RISK_HINT": "Review the platform refund policy before final approval.", "ADMIN_NOTES": "Administrative Notes", "INTERNAL_NOTES": "Internal Notes (staff only)", "INTERNAL_NOTES_PLACEHOLDER": "Write team notes here...", "CUSTOMER_MESSAGE": "Customer Message", "CUSTOMER_MESSAGE_PLACEHOLDER": "This message will appear to the customer in the status notification...", "NOTIFY_CUSTOMER": "Send an instant notification to the customer", "NOTIFY_FINANCE": "Notify the finance team for processing", "SAVE_REVIEW": "Save as Review", "APPROVE_REFUND": "Approve Refund", "DEFAULT_APPROVAL_REASON": "The request matches platform policy and the refund was approved after reviewing the evidence.", "DEFAULT_CUSTOMER_MESSAGE": "Your refund request has been approved and you will be notified once the financial processing begins.", "VALIDATION_AMOUNT_ZERO": "Amount must be greater than zero.", "VALIDATION_AMOUNT_EXCEEDED": "Amount cannot exceed case total.", "VALIDATION_REASON_REQUIRED": "Approval reason is required." }, "REJECTION_MODAL": { "TITLE": "Reject Refund", "SUBTITLE": "Clarify the rejection reason and document the decision clearly", "SUMMARY_TITLE": "Refund Request Summary", "ID_PREFIX": "ID", "CASE_ID": "Case ID", "ORDER_ID": "Order ID", "MERCHANT": "Merchant", "AMOUNT": "Amount", "TYPE": "Type", "REASON": "Reason", "PAYMENT_STATUS": "Payment Status", "PAYMENT_COMPLETE": "Completed", "CONTEXT_TITLE": "Decision Context", "EVIDENCE_STATUS": "Evidence Status", "EVIDENCE_STATUS_VALUE": "Insufficient", "REVIEWER_NOTE": "Initial Reviewer Note", "REASON_SECTION_TITLE": "Select Rejection Reason", "OPTION_POLICY": "Request does not match policy", "OPTION_EVIDENCE": "Insufficient evidence", "OPTION_DELIVERED": "Delivered successfully", "OPTION_EXPIRED": "Outside return window", "OPTION_MISUSE": "Customer misuse", "OPTION_OTHER": "Other (explained below)", "ADDITIONAL_EXPLANATION": "Additional rejection details", "ADDITIONAL_EXPLANATION_PLACEHOLDER": "Write additional details about the rejection here...", "CUSTOMER_MESSAGE_TITLE": "Customer-facing message", "CUSTOMER_MESSAGE_PLACEHOLDER": "Write the message that will be sent to the customer...", "NOTIFY_EMAIL": "Email", "NOTIFY_SMS": "SMS", "INTERNAL_NOTES_TITLE": "Administrative Notes (Internal)", "INTERNAL_NOTES_PLACEHOLDER": "Detailed internal justification for the decision...", "SAVE_REVIEW": "Save as Review", "CONFIRM_REJECTION": "Confirm Rejection", "DEFAULT_CUSTOMER_MESSAGE": "Dear customer, we regret to inform you that your refund request {{orderId}} has been rejected because it does not meet the required platform policy conditions. You can review the details in your account.", "DEFAULT_INTERNAL_NOTE": "The rejection decision was documented after reviewing the order details and available attachments." }, "REQUEST_INFO_MODAL": { "TITLE": "Request Additional Information", "SUBTITLE": "Disputes and requests management - Case {{disputeId}}", "SUMMARY_TITLE": "Target Case Summary", "CASE_ID": "Case ID", "ORDER_ID": "Order ID", "MERCHANT": "Merchant", "TYPE": "Type", "UPDATED_AT": "Updated", "TARGET_TITLE": "Select request destination and type", "RESPONDER_LABEL": "Requested responder", "RESPONDER_CUSTOMER": "Customer ({{name}})", "RESPONDER_MERCHANT": "Merchant ({{name}})", "RESPONDER_DRIVER": "Assigned driver", "RESPONDER_INTERNAL": "Internal Team (Logistics)", "RESPONDER_INTERNAL_TEAM": "Internal Team", "INFO_TYPE_LABEL": "Information type", "INFO_TYPE_INVOICE": "Original tax invoice", "INFO_TYPE_PHOTOS": "Damaged product photos", "INFO_TYPE_STATEMENT": "Detailed written statement", "INFO_TYPE_PROOF": "Shipping / delivery proof", "DETAILS_TITLE": "Official request details", "REQUEST_TITLE_LABEL": "Request title", "REQUEST_TITLE_PLACEHOLDER": "Request title (example: Missing shipping documents)", "REQUEST_DETAILS_LABEL": "Request details", "REQUEST_DETAILS_PLACEHOLDER": "Write the exact requested information details here...", "DUE_DATE_LABEL": "Due date", "PRIORITY_LABEL": "Priority", "PRIORITY_NORMAL": "Normal", "PRIORITY_URGENT": "Very urgent", "PAUSE_SLA": "Pause SLA timer temporarily", "ALERT_SUPERVISOR": "Alert responsible supervisor", "REFERENCES_TITLE": "Attachments & references (staff only)", "REFERENCE_PRODUCT_IMAGE": "Product image", "REFERENCE_SHIPPING_LOG": "Shipping log", "SECRET_NOTES": "Confidential internal notes", "SECRET_NOTES_PLACEHOLDER": "These notes will not be visible to the recipient...", "COMMUNICATION_PREVIEW_TITLE": "Outgoing message preview", "SYSTEM_NOTICE": "System Notice", "TEMPLATE_VERSION": "v2.4.0 Template", "PREVIEW_GREETING_CUSTOMER": "Dear customer,", "PREVIEW_GREETING_MERCHANT": "Dear merchant,", "PREVIEW_GREETING_DRIVER": "Hello delivery partner,", "PREVIEW_GREETING_INTERNAL": "Dear internal team,", "PREVIEW_BODY": "Based on dispute {{disputeId}}, please provide {{infoType}} no later than {{dueDate}} to avoid delaying case processing.", "PREVIEW_BODY_CUSTOM": "Based on dispute {{disputeId}}, please provide the following: {{details}} no later than {{dueDate}} to avoid delaying case processing.", "EDIT_TEMPLATE": "Edit template", "SAVE_DRAFT": "Save as Draft", "SEND_VIA": "Will be sent via", "SEND_VIA_VALUE": "Email and in-app notification", "SEND_NOW": "Send Request Now", "NO_DUE_DATE": "No due date" }, "ESCALATION_MODAL": { "TITLE": "Escalate Dispute", "SUBTITLE": "Move the case to a higher review tier with a clear reason and priority", "CASE_ID": "Case ID", "ORDER_ID": "Order ID", "MERCHANT": "Merchant", "TYPE": "Dispute Type", "AMOUNT": "Amount", "CURRENT_STATUS": "Current Status", "CURRENT_REVIEWER": "Current Reviewer", "TARGET_LABEL": "Escalation Target", "TARGET_FINANCE": "Financial Review", "TARGET_LEGAL": "Legal Review", "TARGET_RISK": "Risk Team", "TARGET_OPERATIONS": "Operations Management", "TARGET_SUPPORT": "Advanced Support", "TARGET_DRIVER_OPS": "Driver Operations", "PRIORITY_LABEL": "Priority Level", "PRIORITY_MEDIUM": "Medium", "PRIORITY_HIGH": "High", "PRIORITY_CRITICAL": "Critical", "REASON_LABEL": "Escalation Reason", "REASON_CONFLICTING_EVIDENCE": "Conflicting evidence", "REASON_HIGH_AMOUNT": "High amount", "REASON_FRAUD": "Fraud suspicion", "REASON_LEGAL_SENSITIVITY": "Legal sensitivity", "REASON_REPEAT_ISSUES": "Repeated customer / merchant issues", "REASON_OTHER": "Other", "DETAILED_EXPLANATION": "Detailed Explanation", "DETAILED_EXPLANATION_PLACEHOLDER": "Write the full dispute details here...", "REVIEWED_SUMMARY": "Reviewed Summary", "REVIEWED_SUMMARY_PLACEHOLDER": "What steps have already been taken?", "REQUESTED_ACTION": "Requested Action", "REQUESTED_ACTION_PLACEHOLDER": "Example: partial refund, account closure...", "RESPONSE_DEADLINE": "Required Response Deadline", "EVIDENCE_TITLE": "Attached Evidence & Indicators", "ATTACHMENTS_TITLE": "Attached Files", "INDICATORS_TITLE": "Active Indicators", "TAG_HIGH_RISK": "High Risk", "TAG_REPEAT": "Repeated Dispute", "TAG_SLA": "SLA Breach", "ALERT_TITLE": "Warning: High-Risk Escalation", "ALERT_BODY": "This dispute exceeds the allowed amount for automatic review and requires direct approval from the operations manager.", "NOTIFICATIONS_TITLE": "Notification Settings", "NOTIFY_ESCALATED_TEAM": "Notify the escalated team", "NOTIFY_CURRENT_REVIEWER": "Notify the current reviewer", "ADD_TRACKING_NOTE": "Add a note to the activity log", "MARK_HIGH_RISK": "Mark as high risk", "SAVE_REVIEW": "Save as Review", "CONFIRM": "Confirm Escalation", "DEFAULT_ACTION": "Final decision and settlement recommendation" } }, "ORDERS_LIST": { "TABLE": { "VIEW": "View Details" } }, "ORDERS": { "OPERATIONS_MANAGEMENT": "Operations Management", "TITLE": "Order Management", "SUBTITLE": "Monitor and manage all platform orders", "STATUS_READY_FOR_PICKUP": "Ready for Pickup", "STATUS_DELIVERED": "Delivered", "SEARCH_PLACEHOLDER": "Search by order ID, customer...", "ADVANCED_FILTER": "Advanced Filter", "FILTER_DESC": "By status and date", "EXPORT_REPORT": "Export Report", "CREATE_MANUAL": "Create Manual Order", "KPI": { "TOTAL": "Total Orders", "ACTIVE": "Active Queue", "NEW": "New Orders", "IN_PROGRESS": "In Progress", "LATE": "Late Orders", "CANCELLED": "Cancelled", "PAYMENT_ISSUES": "Payment Issues", "REFUNDS": "Refunds" }, "TABLE": { "ID": "Order ID", "CUSTOMER": "Customer", "DATE_TIME": "Date & Time", "STATUS": "Status", "STATUSES": "Status Stack", "WORKFLOW": "Workflow", "UPDATED": "Last Updated", "TOTAL": "Total", "ACTIONS": "Actions" }, "DETAIL": { "TITLE": "Order Details", "TITLE_DESC": "Comprehensive view of order status, stages, related parties, and administrative actions", "NEEDS_INTERVENTION": "Needs Intervention", "OPERATIONAL_DESC": "Operational view focused on status, cancellation reason, and the next decision instead of raw order data only.", "UPDATE_STATUS": "Update Status", "TRACK_DRIVER": "Track Driver", "OPEN_DISPUTE": "Open Dispute", "PRINT": "Print", "COPY_LINK": "Copy Link", "ORDER_TOTAL": "Order Total", "NEXT_ACTION": "Next Action", "FULFILLMENT_STATUS": "Fulfillment Status", "LAST_UPDATED": "Last Updated", "SLA_LABEL": "SLA", "CURRENT_ALERT": "Current Alert", "QUANTITY": "Quantity", "PAYMENT": "Payment", "PICKUP": "Pickup", "DRIVER": "Driver", "PHONE": "Phone", "ORDERED_IN": "Ordered In", "SLA": "SLA", "ALERTS": "Alerts", "NO_ALERTS": "No Alerts", "ORDERED_ITEMS": "Ordered Items", "ITEMS_COUNT": "items", "ITEM": "Item", "SKU": "SKU", "PRICE": "Price", "SUBTOTAL": "Subtotal", "TIMELINE": "Order Timeline", "PAYMENT_SUMMARY": "Payment & Fulfillment Summary", "PAYMENT_STATUS_LABEL": "Payment Status", "PAYMENT_NOTE": "Payment Note", "FULFILLMENT_NOTE": "Fulfillment Note", "FINANCE_CARD": { "TITLE": "Finance Snapshot", "SUBTITLE": "Platform-side financial breakdown for this order.", "OPEN_LEDGER": "Open Ledger", "OPEN_REFUNDS": "Open Refunds", "VENDOR_COMMISSION": "Vendor Commission", "DRIVER_PAYOUT": "Driver Payout", "SERVICE_FEE": "Service Fee", "VAT": "VAT", "NET_MARGIN": "Net Margin" }, "PAYMENT_DETAILS": "Payment Details", "PAYMENT_METHOD": "Payment Method", "TRANSACTION_REF": "Transaction Ref", "ORDER_SUBTOTAL": "Order Subtotal", "DELIVERY_FEE": "Delivery & Service Fee", "TAX": "VAT (15%)", "FINAL_TOTAL": "Final Total", "VIEW_TRANSACTION": "View Bank Transaction Details", "LOCATION_DELIVERY": "Location & Delivery Details", "DELIVERY_ADDRESS": "Delivery Address", "EXPECTED_TIME": "Expected Delivery Time", "HOUSING_TYPE": "Housing Type", "CUSTOMER_NOTE": "Customer Note", "LIVE_TRACKING": "Live Path Tracking", "SUPPORT_SUMMARY": "Support Summary", "CUSTOMER_INFO": "Customer Info", "HIGH_RISK": "High Risk", "VENDOR_INFO": "Merchant Vendor", "MERCHANT_BRANCH": "Merchant & Branch", "MERCHANT_LOCATION": "Merchant Location", "PREPARATION_STATUS": "Preparation Status", "VIEW_VENDOR_UI": "View Vendor UI", "DRIVER_DETAILS": "Driver Details", "ACTIVE_NOW": "Active Now", "VEHICLE": "Vehicle", "PLATE": "Plate", "CHANGE_DRIVER": "Change Driver", "SUPPORT_DISPUTES": "Support & Disputes", "NO_DISPUTES": "No Disputes", "ADD_NOTE": "Add Note", "ESCALATE": "Escalate Issue", "ACTIVITY_LOG": "Activity Log", "WORKFLOW_SECTION": "Processing Workflow", "CURRENT_STAGE": "Current Stage", "RESOLUTION_STATUS": "Resolution Status", "TIMELINE_CREATED": "Order Created", "TIMELINE_PAYMENT": "Payment Confirmed", "TIMELINE_PREP": "Order Preparation", "TIMELINE_DELIVERY": "Out for Delivery", "TIMELINE_COMPLETED": "Delivered", "LOG_STATUS_OUT": "Status Update: Out for Delivery", "LOG_STATUS_MANUAL_UPDATE": "Status updated manually", "LOG_PREP_COMPLETE": "Preparation Complete", "LOG_PAYMENT_OK": "Payment Confirmation", "MADA": "Mada", "HOME_DELIVERY": "Home Delivery", "BRANCH": "Branch", "APARTMENT": "Apartment", "DEFAULT_MOCK_LOCATION": "Riyadh, Al Malqa District, Imam Road", "WEB_CLIENT": "Customer Web App", "MADA_GATEWAY": "Mada Gateway", "MOCK_MERCHANT": "Lulu Hypermarket", "MOCK_DRIVER": "Ahmed Al-Masoul", "AWAITING_CONFIRM": "Awaiting Confirmation", "SYSTEM_AUTO": "System (Auto)", "VEHICLE_MOCK": "Toyota Corolla 2022", "PLATE_MOCK": "A B C 1234", "CUSTOMER_NOTE_TEXT": "Please leave the order at the door and knock twice.", "MOCK_MERCHANT_PANDA": "Panda Specialized", "MOCK_MERCHANT_OTHIM": "Al Othaim Markets", "MOCK_MERCHANT_CARREFOUR": "Carrefour City", "MOCK_MERCHANT_DANUBE": "Danube Jarir", "BRANCH_YASMINE": "Al Yasmine", "BRANCH_NAKHEEL": "Al Nakheel", "BRANCH_RAWDA": "Al Rawda", "BRANCH_SAHARA": "Sahara", "BRANCH_HITTIN": "Hittin", "CANCEL_ORDER": "Cancel Order", "LOG_DRIVER_REASSIGNED": "Driver reassigned manually", "LOG_ORDER_CANCELLED": "Order cancelled manually", "ACTIVE_CASE_NOTICE": "There is already an active operational case. Resolve or close it from the workflow card before opening a new one.", "CANCELLATION": { "BANNER_TITLE": "Order Cancelled", "BANNER_MESSAGE": "Cancellation reason: {{reason}} - {{details}}", "REASON": "Cancellation Reason", "REFUND_TYPE": "Refund Type", "COST_BEARER": "Cost Bearer", "CLOSED_BY": "Closed By" }, "OPERATIONAL_CASE": { "TITLE": "Operational Case", "RESOLVE": "Resolve Case", "CLOSE": "Close Case", "REOPEN": "Reopen" }, "DRIVER_MODAL": { "TITLE": "Assign Driver", "SUBTITLE": "Choose the best-fit driver for the current order or reassign when needed", "ORDER_ID": "Order ID", "CITY": "City", "SLA": "SLA", "ROUTE": "Route", "FROM": "From:", "TO": "To:", "CURRENT_DRIVER": "Current Driver", "NO_DRIVER": "No driver assigned", "SEARCH_PLACEHOLDER": "Search by driver name or ID", "FILTER_CITY_ALL": "City: All", "FILTER_AVAILABILITY_ALL": "Availability: All", "FILTER_AVAILABILITY_AVAILABLE": "Available now", "FILTER_AVAILABILITY_BUSY": "Currently delivering", "FILTER_VERIFICATION_ALL": "Status: All", "FILTER_VERIFICATION_VERIFIED": "Verified only", "RESET_FILTERS": "Reset", "TABLE_DRIVER": "Driver", "TABLE_STATUS": "Status", "TABLE_DISTANCE": "Distance", "TABLE_ORDERS": "Orders", "TABLE_RATING": "Rating", "TABLE_REJECTION": "Rejection", "TABLE_LAST_ACTIVITY": "Last Activity", "STATUS_AVAILABLE": "Available now", "STATUS_DELIVERING": "Delivering", "LOW_PERFORMANCE": "Low performance", "UNIT_KM": "km", "NO_RESULTS": "No drivers matched the current filters.", "REASON_LABEL": "Assignment / reassignment reason", "REASONS": { "DRIVER_DELAY": "Previous driver delay", "CUSTOMER_REQUEST": "Customer asked for a change", "VEHICLE_ISSUE": "Vehicle issue", "MANUAL_OPTIMIZATION": "Manual dispatch optimization", "OTHER": "Other" }, "INTERNAL_NOTES": "Internal notes", "INTERNAL_NOTES_PLACEHOLDER": "Add any extra operational context...", "NOTIFICATIONS_TITLE": "Automatic notifications", "NOTIFY_DRIVER": "Notify the selected driver immediately", "NOTIFY_MERCHANT": "Send a merchant update", "NOTIFY_CUSTOMER": "Update the customer with a new tracking link", "WARNING_TITLE": "Performance warning", "WARNING_BODY": "{{driver}} has a low rating and high rejection rate. Assignment is possible, but service quality may be affected.", "BUSY_TITLE": "Driver already on delivery", "BUSY_BODY": "{{driver}} is currently handling active deliveries. Reassignment may add a short delay before pickup.", "GOOD_TITLE": "Recommended assignment", "GOOD_BODY": "{{driver}} is available, verified, and near the pickup location. This is the safest choice for fast handoff.", "AUDIT_TRAIL": "Documented operation - audit trail enabled", "CONFIRM": "Confirm Assignment" }, "CANCEL_MODAL": { "TITLE": "Cancel Order", "SUBTITLE": "Cancel the order with a clear reason and operational / financial impact", "WARNING_TITLE": "Warning: current order status is \"{{status}}\"", "WARNING_BODY": "The order is currently assigned to the driver. Cancelling at this stage may create delivery loss and affect driver performance metrics.", "ORDER_SUMMARY": "Order Summary", "ORDER_ID": "Order ID", "ORDER_TOTAL": "Order Total", "REASON_TITLE": "Cancellation Reason", "REASONS": { "CUSTOMER_REQUEST": "Customer request", "MERCHANT_REJECTED": "Merchant rejected", "OUT_OF_STOCK": "Out of stock", "PAYMENT_ISSUE": "Payment issue", "DELIVERY_FAILED": "Delivery failed", "OPERATIONAL_ISSUE": "Operational issue", "FRAUD_SUSPECTED": "Fraud suspected", "OTHER": "Other" }, "DETAILS_PLACEHOLDER": "Add more context about the cancellation reason...", "REFUND_TITLE": "Refund & financial impact", "REFUND_TYPE": "Refund type", "REFUND_FULL": "Full", "REFUND_PARTIAL": "Partial", "REFUND_NONE": "None", "COST_BEARER": "Who bears the cost?", "COST_PLATFORM": "Platform", "COST_MERCHANT": "Merchant", "COST_SHARED": "Shared", "NOTIFICATIONS_TITLE": "Notifications & messaging", "NOTIFY_CUSTOMER": "Notify customer", "NOTIFY_MERCHANT": "Notify merchant", "NOTIFY_DRIVER": "Notify driver", "CUSTOMER_MESSAGE_LABEL": "Custom message to customer", "CUSTOMER_MESSAGE_PLACEHOLDER": "We apologize, your order was cancelled because...", "INTERNAL_NOTE_LABEL": "Internal supervisors note only", "INTERNAL_NOTE_PLACEHOLDER": "Add an internal documentation note for the cancellation...", "CONFIRM": "Confirm Cancellation" }, "OPEN_REFUND": "Open Refund", "FLAG_ISSUE": "Mark as Issue", "LOG_REFUND_OPENED": "Refund request created", "LOG_REFUND_DRAFT": "Refund request saved as draft", "LOG_DISPUTE_OPENED": "Dispute opened from order details", "LOG_DISPUTE_DRAFT": "Dispute draft saved", "LOG_ISSUE_FLAGGED": "Order flagged as issue", "LOG_ISSUE_NOTE_SAVED": "Issue note saved", "REFUND_MODAL": { "TITLE": "Open Refund", "SUBTITLE": "Create a financial refund request linked to the current order", "PAID": "Paid", "REFUNDABLE_AMOUNT": "Refundable amount", "DISCOUNTS": "Discounts", "SETUP_TITLE": "Refund Setup", "REFUND_TYPE": "Refund Type", "FULL_AMOUNT": "Full amount", "PARTIAL": "Partial", "REFUND_AMOUNT": "Refund Amount", "MAIN_REASON": "Main Reason", "REASONS": { "DELIVERY_DELAY": "Delivery delay", "MISSING_ITEM": "Missing item", "QUALITY_ISSUE": "Quality issue", "OTHER": "Other" }, "IMPACT_TITLE": "Impact & Destination", "REFUND_METHOD": "Refund Method", "METHODS": { "SAME_METHOD": "Original card / payment method", "WALLET": "Wallet balance", "MANUAL": "Manual settlement" }, "COST_BEARER": "Cost Bearer", "COST_BEARERS": { "PLATFORM": "Platform", "MERCHANT": "Merchant", "SHARED": "Shared" }, "COMMUNICATION_TITLE": "Communication & Notes", "INTERNAL_NOTES": "Internal notes (staff only)", "INTERNAL_NOTES_PLACEHOLDER": "Write extra details for administrative review...", "CUSTOMER_MESSAGE": "Customer message", "CUSTOMER_MESSAGE_PLACEHOLDER": "This message will appear in the customer's order details...", "NOTIFY_SMS": "Notify customer by SMS", "NOTIFY_FINANCE": "Notify finance", "SYSTEM_ALERTS": "System alerts", "SYSTEM_ALERT_ONE": "If the order was cash on delivery, make sure the amount is settled manually before approval.", "SYSTEM_ALERT_TWO": "There are no open refund requests for this order at the moment.", "CANCEL_PROCESS": "Cancel Process", "CREATE_REQUEST": "Create Refund Request" }, "DISPUTE_MODAL": { "TITLE": "Open Dispute", "SUBTITLE": "Create or escalate a dispute case linked to the current order.", "ORDER_ID": "Order ID", "PAYMENT_VALUE": "Mada (Paid)", "TYPE_TITLE": "Dispute Type", "TYPES": { "PAYMENT_ISSUE": "Payment issue", "QUALITY_ISSUE": "Quality issue", "NOT_RECEIVED": "Not received", "MISSING_ITEM": "Missing items", "CUSTOMER_REJECTED": "Customer rejected", "DELIVERY_FAILURE": "Delivery failure", "FRAUD": "Fraud suspicion", "OTHER": "Other" }, "PRIORITY_TITLE": "Priority", "PRIORITIES": { "LOW": "Low", "MEDIUM": "Medium", "HIGH": "High", "CRITICAL": "Critical" }, "ROUTING_TITLE": "Case Routing", "ROUTES": { "OPERATIONS": "Operations Team", "FINANCE": "Finance", "RISK": "Risk", "SUPPORT": "Support", "LEGAL": "Legal" }, "DESCRIPTION": "Issue Description", "DESCRIPTION_PLACEHOLDER": "Please write the dispute details here...", "EVIDENCE": "Evidence (images / documents)", "EVIDENCE_HINT": "Drop files here or click to upload", "INTERNAL_NOTES": "Internal notes (supervisors only)", "INTERNAL_NOTES_PLACEHOLDER": "Add notes that will not be visible to the customer or merchant...", "NOTIFY_REVIEWER": "Notify reviewer", "ADD_TO_LOG": "Add to activity log", "MARK_HIGH_RISK": "Mark as high risk", "NOTIFY_STAKEHOLDERS": "Notify related parties", "CREATE": "Create / Escalate Dispute" }, "ISSUE_MODAL": { "TITLE": "Mark as Issue", "SUBTITLE": "Document the current issue and add an internal note for the team", "ORDER_ID": "Order ID", "MERCHANT": "Vendor", "LAST_UPDATE": "Last Update", "SLA_WARNING": "Warning", "SLA_STABLE": "Stable", "CLASSIFICATION_TITLE": "Issue Classification", "ISSUE_TYPES": { "PREP_DELAY": "Preparation delay", "DELIVERY_DELAY": "Delivery delay", "PAYMENT_ISSUE": "Payment issue", "COMMUNICATION_ISSUE": "Communication issue", "DRIVER_UNAVAILABLE": "Driver unavailable", "ADDRESS_ISSUE": "Address issue", "FRAUD_SUSPICION": "Fraud suspicion", "OTHER": "Other" }, "PRIORITY_TITLE": "Priority", "PRIORITIES": { "LOW": "Low", "MEDIUM": "Medium", "HIGH": "High", "CRITICAL": "Critical" }, "NOTES_TITLE": "Internal Notes", "REQUIRED_ACTION": "Required Action", "REQUIRED_ACTION_PLACEHOLDER": "Write a detailed description of the issue and the required next steps...", "ASSIGN_TEAM": "Assign to Team", "FOLLOW_UP_DATE": "Follow-up Date", "TEAMS": { "OPERATIONS": "Operations", "FINANCE": "Finance", "COMPLIANCE": "Compliance" }, "FOLLOW_UP_OPTIONS_TITLE": "Follow-up Actions", "SHOW_OPERATIONS_CENTER": "Show in operations center", "NOTIFY_TEAM": "Notify assigned team", "HIGH_RISK_ALERT": "High risk alert", "SAVE_NOTE": "Save Note", "SUBMIT": "Mark as Issue" }, "STATUS_MODAL": { "TITLE": "Update Order Status", "SUBTITLE": "Change the order status with a clear reason and related action", "ORDER_SUMMARY": "Order Summary", "ORDER_ID": "Order ID", "MERCHANT": "Merchant", "PAYMENT_STATUS": "Payment Status", "PAYMENT_STATUS_VALUE": "Paid Online", "DELIVERY_STATUS": "Delivery Status", "CURRENT_STATUS": "Current Status", "NEW_STATUS": "New Status", "ADMIN_NOTES": "Admin Notes / Update Reason", "ADMIN_NOTES_PLACEHOLDER": "Enter extra details about the status change...", "EXPECTED_DELIVERY": "Expected Delivery Time", "IMPACT_PREVIEW": "Impact Preview", "IMPACT_PAYMENT": "Payment Impact", "IMPACT_DRIVER": "Driver Impact", "IMPACT_NOTIFICATION": "Customer Notification", "IMPACT_PAYMENT_NONE": "No impact", "IMPACT_PAYMENT_REVIEW": "Needs review", "IMPACT_DRIVER_REASSIGN": "Reassign", "IMPACT_DRIVER_ASSIGN": "Assign driver", "IMPACT_DRIVER_UNASSIGN": "Unassign", "IMPACT_NOTIFY_SMS": "Send SMS", "IMPACT_NOTIFY_PUSH": "Send Push", "IMPACT_NOTIFY_SMS_EMAIL": "SMS + Email", "NOTIFICATION_OPTIONS": "Notification & Logging Options", "NOTIFY_CUSTOMER": "Notify Customer", "NOTIFY_MERCHANT": "Notify Merchant", "NOTIFY_DRIVER": "Notify Driver", "INTERNAL_LOG": "Internal Log", "WORKFLOW_GUARDS": { "PAYMENT_BLOCKED": "The order cannot move into fulfillment stages before the payment state is resolved.", "FULFILLMENT_FAILED": "Fulfillment has already failed; the next valid step is retry or a documented cancellation.", "DELIVERY_IN_PROGRESS": "This order is currently out for delivery. Status changes are managed by driver actions. Use the Cancel Order button if cancellation is needed.", "DELIVERED_READY_TO_CLOSE": "The next logical step is final closure after confirming completion.", "CLOSED_STATE": "This state is already closed and should not continue through the standard workflow.", "DEFAULT": "Only logical transitions for the current state are available here." }, "CONFIRM": "Confirm Status Change" }, "RECOMPUTE_DISPATCH": "Recompute Dispatch", "DISPATCH_STATE": "Dispatch State", "DISPATCH_NOTE": "Dispatch Note" }, "STATUS": { "NEW": "New", "IN_PROGRESS": "In Progress", "OUT_FOR_DELIVERY": "Out for Delivery", "DELIVERED": "Delivered", "COMPLETED": "Completed", "CANCELLED": "Cancelled", "PENDING": "Pending" }, "PAYMENT_STATUS": { "PENDING": "Awaiting Payment", "PAID": "Paid", "FAILED": "Payment Failed", "REFUNDED": "Refunded", "PARTIALLY_REFUNDED": "Partially Refunded", "COD_PENDING": "Cash on Delivery", "SETTLED": "Settled" }, "FULFILLMENT_STATUS": { "QUEUED": "Queued", "PREPARING": "Preparing", "READY_FOR_PICKUP": "Ready for Pickup", "DRIVER_ASSIGNED": "Driver Assigned", "PICKED_UP": "Picked Up", "ON_ROUTE": "On Route", "DELIVERED": "Delivered", "FAILED": "Fulfillment Failed", "CANCELLED": "Fulfillment Stopped" }, "FILTERS": { "TITLE": "Filter Orders", "SUBTITLE": "Adjust search criteria", "ACTIVE_FILTERS": "Active Filters", "ORDER_STATUS": "Order Status", "PAYMENT_STATUS": "Payment Status", "FULFILLMENT_STATUS": "Fulfillment Status", "ORDER_STATUS_ALL": "All Order Statuses", "PAYMENT_STATUS_ALL": "All Payment Statuses", "FULFILLMENT_STATUS_ALL": "All Fulfillment Statuses" }, "QUEUE_VIEW": { "ALL": "All", "ACTIVE": "Live Operations", "LATE": "Delayed", "PAYMENT_ISSUES": "Payment Issues", "REFUNDS": "Refunds" }, "CURRENT_VIEW": "Current View:", "EMPTY": { "TITLE": "No matching orders", "MESSAGE": "Try adjusting the search, filters, or return to the all view." }, "SLA": { "LATE": "Past SLA", "ON_TRACK": "On Track" }, "WORKFLOW": { "STAGE": { "PAYMENT_REVIEW": "Payment Review", "PREPARATION": "Order Preparation", "DISPATCH": "Dispatch & Delivery", "REFUND_REVIEW": "Refund Review", "ISSUE_REVIEW": "Open Issue Review", "READY_TO_CLOSE": "Ready to Close", "CANCELLED": "Cancelled", "CLOSED": "Closed" }, "NEXT_ACTIONS": { "REVIEW_REFUND": "Review the refund, confirm the outcome, then resolve the case.", "REVIEW_DISPUTE": "Review the dispute, collect evidence, then resolve the case.", "REVIEW_ISSUE": "Execute the required action, then resolve the open case.", "CLOSE_OPERATIONAL_CASE": "Close the operational case after final verification.", "NO_OPEN_ACTION": "No open action.", "COMPLETE_REFUND_REVIEW": "Complete refund review, then close the case.", "DOCUMENT_CANCELLATION_CLOSURE": "Review the cancellation and document final closure.", "REVIEW_PAYMENT": "Review the payment state before continuing fulfillment.", "CONFIRM_COD_COLLECTION": "Confirm cash collection on delivery before closure.", "MONITOR_COD_DELIVERY": "Monitor fulfillment while collecting cash on delivery.", "REVIEW_REFUND_AND_CLOSE": "Review the refund, then close the case.", "RETRY_OR_CANCEL": "Retry fulfillment or cancel the order with documented reason.", "RESOLVE_OPEN_ISSUE": "Resolve the open alert and remove the escalation.", "FOLLOW_PREPARATION": "Follow up on order preparation with the branch.", "ASSIGN_OR_START_PICKUP": "Assign a driver or start pickup.", "MONITOR_DELIVERY": "Monitor the delivery until closure.", "CLOSE_AFTER_CONFIRMATION": "Close the order after confirming completion.", "REVIEW_CURRENT_STATE": "Review the current state." } }, "RESOLUTION_STATE": { "ACTION_REQUIRED": "Action Required", "MONITORING": "Monitoring", "RESOLVED": "Resolved" }, "OPERATIONAL_CASE": { "TYPE": { "REFUND": "Refund Case", "DISPUTE": "Dispute", "ISSUE": "Operational Issue" }, "STATUS": { "OPEN": "Open", "RESOLVED": "Resolved", "CLOSED": "Closed" } }, "ERRORS": { "LOAD_LIST": "Failed to load orders. Check the current filters or try again.", "LOAD_DETAIL": "Failed to load order details.", "INVALID_ID": "Invalid order ID." } }, "SUPPORT_ADMIN": { "TITLE": "Support Center", "SUBTITLE": "Vendor and driver support is handled here, away from dispute and refund queues.", "RESULTS": "results", "ACTIONS": { "SUPPORT_NOTIFICATIONS": "Support notifications", "OPEN": "Open", "UPDATE_STATUS": "Update status", "ASSIGN_TO_ME": "Assign to me", "SEND_REPLY": "Send reply" }, "KPIS": { "OPEN": "Open vendor tickets", "WAITING_VENDOR": "Waiting vendor", "DRIVER": "Driver support", "LEGACY": "Legacy support", "RESOLVED": "Resolved", "SLA_BREACHED": "SLA Breached", "AVG_RESOLUTION": "Avg Resolution", "HOURS": "hrs" }, "TABS": { "VENDOR": "Vendor support", "DRIVER": "Driver support", "LEGACY": "Legacy complaints" }, "FILTERS": { "SEARCH": "Search support tickets...", "ALL_STATUSES": "All statuses", "ALL_PRIORITIES": "All priorities", "ALL_CATEGORIES": "All categories" }, "STATUS": { "OPEN": "Open", "IN_PROGRESS": "In progress", "WAITING_VENDOR": "Waiting vendor", "RESOLVED": "Resolved" }, "PRIORITY": { "CRITICAL": "Critical", "URGENT": "Urgent", "HIGH": "High", "MEDIUM": "Medium", "LOW": "Low" }, "CASE_STATUS": { "REVIEW": "In review", "WAITING_RESPONSE": "Waiting response", "APPROVED": "Approved", "REJECTED": "Rejected" }, "CATEGORY": { "ORDERS": "Orders", "PRODUCTS": "Products", "FINANCE": "Finance", "OFFERS": "Offers", "STAFF": "Staff", "PROFILE": "Profile", "TECHNICAL": "Technical", "GENERAL": "General" }, "VENDOR_TABLE": { "TITLE": "Vendor support tickets", "REFERENCE": "Reference", "SUBJECT": "Subject", "ORDER": "Order", "PRIORITY": "Priority", "UPDATED": "Updated", "GENERAL": "General ticket" }, "DRIVER_TABLE": { "TITLE": "Driver support cases", "SUBTITLE": "Driver account support is collected here without changing the existing driver APIs or notifications.", "CASE": "Case", "DRIVER": "Driver", "UNKNOWN_DRIVER": "Driver account" }, "LEGACY_TABLE": { "TITLE": "Legacy order support", "SUBTITLE": "Old complaint cases are shown as support history, not as active disputes.", "ORDER": "Order", "CUSTOMER": "Customer", "VENDOR": "Vendor" }, "EMPTY": { "TITLE": "No vendor support tickets", "MESSAGE": "New merchant support tickets will appear here.", "DRIVER_TITLE": "No driver support cases", "DRIVER_MESSAGE": "Driver account support cases will appear here.", "LEGACY_TITLE": "No legacy complaints", "LEGACY_MESSAGE": "Old complaint records will appear here when available." }, "DETAIL": { "REPLY_PLACEHOLDER": "Write a support reply to the vendor...", "DRIVER_REPLY_PLACEHOLDER": "Write a support reply to the driver...", "SUMMARY": "Summary", "CLOSED_BANNER_WARNING": "Note: This ticket is closed. You must change the status to send replies or assign the ticket." }, "FEEDBACK": { "ASSIGNED": "Ticket assigned to you.", "REPLY_SENT": "Reply sent successfully.", "STATUS_UPDATED": "Ticket status updated.", "ACTION_FAILED": "Action failed. Please try again." } }, "CUSTOMERS": { "TITLE": "Customers", "DESC": "Monitor the customer base, order activity, risk, and support signals from one high-density workspace", "EXPORT": "Export Report", "SEARCH_PLACEHOLDER": "Search by name, email, phone, or customer ID...", "EMPTY_TITLE": "No matching customers", "EMPTY_MESSAGE": "No customers matched the current search and filters. Try adjusting your criteria.", "PRESENCE": { "ONLINE_NOW": "Online now" }, "PROFILE": { "PREFERRED_CHANNEL_APP": "Customer app" }, "KPI": { "TOTAL_CUSTOMERS": "Total Customers", "ACTIVE_CUSTOMERS": "Active Customers", "NEW_CUSTOMERS": "New Customers", "VIP": "VIP Customers", "BUSINESS": "Business Accounts", "HIGH_RISK": "High Risk", "COMPLAINT_CUSTOMERS": "Customers with Complaints", "REPEAT_REFUNDS": "Repeat Refunds", "ACTIVE_30D": "Active in 30 Days", "WATCHLIST": "Watchlist" }, "FILTERS": { "ALL": "All", "SEARCH_LABEL": "Search Customer", "CITY": "City", "STATUS": "Status", "SPEND_RANGE": "Spend Range", "SPEND": "Spend", "APPLY": "Apply Filters", "RESET": "Reset", "WATCHLIST_ONLY": "Watchlist Only", "CLEAR": "Reset", "ACTIVE_COUNT": "active filters", "FILTER_CUSTOMERS": "Filter Customers", "ADJUST_CRITERIA": "Adjust search criteria", "HAS_ORDERS": "Order Status", "WITH_ORDERS": "Has Orders", "NO_ORDERS": "No Orders", "ACCOUNT_LOCKED": "Account Lock", "LOCKED": "Locked", "UNLOCKED": "Unlocked", "MIN_SPENT": "Min Spend", "MAX_SPENT": "Max Spend", "UPTO": "Up to", "SORT_BY": "Sort By", "SORT_OLDEST": "Oldest First", "SORT_NAME_ASC": "Name (A–Z)", "SORT_NAME_DESC": "Name (Z–A)", "SORT_LAST_LOGIN": "Last Login" }, "TABLE": { "CUSTOMER": "Customer", "ID": "ID", "CITY": "City", "ORDERS": "Orders", "SEGMENT": "Segment", "ACTIVITY": "Activity", "VALUE": "Value", "LAST_ORDER": "Last Order", "PROFILE_RISK": "Profile / Risk", "RISK": "Risk", "SUPPORT": "Support", "STATUS": "Status", "ACTIONS": "Actions" }, "ACTIONS": { "VIEW": "Open Preview" }, "BULK": { "ADD_WATCHLIST": "Add to Watchlist", "FLAG_REVIEW": "Flag for Review", "EXPORT": "Export" }, "SEGMENTS": { "VIP": "VIP", "BUSINESS": "Business", "NEW": "New", "WATCHLIST": "Watchlist", "DORMANT": "Dormant" }, "STATUS": { "ACTIVE": "Active", "LOW_ACTIVITY": "Low Activity", "RESTRICTED": "Restricted", "DORMANT": "Dormant" }, "RISK_LEVEL": { "LOW": "Low", "MEDIUM": "Medium", "HIGH": "High", "CRITICAL": "Critical" }, "SUPPORT": { "VIP_PRIORITY": "VIP Priority", "HIGH_REFUND": "High Refund Load", "FRAUD_SIGNAL": "Fraud Signal", "NEW_CUSTOMER": "New Customer", "RETENTION_NEEDED": "Needs Retention", "COMPLIANCE_REVIEW": "Compliance Review", "DORMANT_ACCOUNT": "Dormant Account", "NO_FLAGS": "No elevated flags" }, "SPENDING": { "ALL": "All", "LT_1000": "Below 1,000 SAR", "BETWEEN_1000_5000": "1,000 - 5,000 SAR", "GT_5000": "Above 5,000 SAR" }, "PAGINATION": { "SUMMARY": "Showing {{start}} - {{end}} of {{total}} customers" }, "DRAWER": { "LIFETIME_VALUE": "Lifetime Value", "ORDERS": "Orders", "LOYALTY_SCORE": "Loyalty Score", "ACTIVE_DAYS": "30-Day Activity", "PHONE": "Phone", "CITY": "City", "JOINED": "Joined", "PREFERRED_CHANNEL": "Preferred Channel", "BEHAVIOR": "Purchase Behavior", "TOTAL_SPENT": "Total Spend", "AVG_BASKET": "Avg Basket", "LAST_ORDER": "Last Order", "SUPPORT_LOAD": "Support Load", "REFUNDS_DISPUTES": "Refunds / Disputes", "WATCH_FLAGS": "Watch Flags", "NOTES": "Team Notes" }, "SECTIONS": { "KPI_TITLE": "Customer Overview", "KPI_DESC": "High-density executive metrics for customer health and value.", "FILTERS_TITLE": "Search & Filters", "FILTERS_DESC": "Narrow the list by city, status, and spending behavior.", "TABLE_TITLE": "Customer List", "TABLE_DESC": "Operational customer view with quick access to preview and actions.", "OVERVIEW_TITLE": "Core Profile", "OVERVIEW_DESC": "Primary customer identity and contact details.", "BEHAVIOR_TITLE": "Spend & Behavior", "BEHAVIOR_DESC": "Commercial signals, last order activity, and support pressure.", "FLAGS_TITLE": "Flags & Notes", "FLAGS_DESC": "Watch indicators and internal team notes." }, "DETAIL": { "PAGE_TITLE": "Customer Details", "PAGE_SUBTITLE": "Profile, behavior, support, refunds, and internal admin actions", "EDIT_ACCOUNT": "Edit Account", "OPEN_ACCESS_PROFILE": "Open Access Profile", "TABS": { "OVERVIEW": "Overview", "WORKFLOW": "Workflow" }, "REGISTERED_AT": "Registered", "ACTION_VIEW_ORDERS": "View Orders", "ACTION_VIEW_CASES": "View Cases", "ACTION_FLAG_REVIEW": "Flag for Review", "ACTION_ESCALATE_REVIEW": "Escalate Review", "ACTION_CLEAR_REVIEW": "Clear Review", "ACTION_SUSPEND_ACCOUNT": "Suspend Account", "ACTION_REACTIVATE_ACCOUNT": "Reactivate Account", "ACTION_ADD_NOTE": "Add Note", "REVIEW_FLAG_TITLE": "Customer flagged for review", "REVIEW_FLAG_MESSAGE": "This profile is currently marked for operational follow-up and internal monitoring.", "REVIEW_FLAG_ESCALATED_TITLE": "Customer escalated to trust review", "REVIEW_FLAG_ESCALATED_MESSAGE": "The account is under a deeper trust review and should stay on a tighter operational leash until the blockers are closed.", "RISK_LOW": "Low Risk", "RISK_MEDIUM": "Medium Risk", "RISK_HIGH": "High Risk", "RISK_CRITICAL": "Critical Risk", "WORKFLOW": { "TITLE": "Customer Workflow", "NEXT_STEP_TITLE": "Next Step", "CURRENT_BLOCKERS": "Current Blockers", "FOLLOW_UP_ALERTS": "Follow-up Alerts", "NO_BLOCKERS": "No hard blockers are open on this account right now.", "NO_ALERTS": "No follow-up alerts outside routine monitoring.", "TABLE": { "SUMMARY_TITLE": "Workflow Snapshot", "FIELD": "Field", "VALUE": "Value", "QUEUE": "Queue", "OWNER": "Owner Team", "SUMMARY": "Summary", "EXCEPTIONS_TITLE": "Blockers & Alerts", "TYPE": "Type", "COUNT": "Count", "DETAILS": "Details", "LIFECYCLE_TITLE": "Lifecycle Stages", "STAGE": "Stage", "NOTE": "Operational Note", "ACTIONS_TITLE": "Available Actions", "ACTION": "Action", "DESCRIPTION": "Description", "EXECUTE": "Execute", "RUN": "Run" }, "STATE": { "HEALTHY": "Stable", "MONITORING": "Monitoring", "RETENTION": "Needs Retention", "UNDER_REVIEW": "Under Review", "SUSPENDED": "Suspended" }, "OWNERS": { "SUCCESS": "Customer Success", "MONITORING": "Customer Health Desk", "RETENTION": "Retention Team", "RISK": "Risk & Trust Ops" }, "QUEUES": { "GROWTH": "Growth Queue", "MONITORING": "Behavior Monitoring", "RETENTION": "Retention Queue", "TRUST_REVIEW": "Trust Review Queue", "SUSPENSION": "Suspension Desk" }, "SUMMARY": { "HEALTHY": "The account is healthy, trusted, and can keep operating with routine monitoring only.", "MONITORING": "The account is still operational, but trust and payment signals need a closer eye on the next orders.", "RETENTION": "Operational risk is controlled, but the engagement curve is dropping and needs a retention touch before the account goes dormant.", "UNDER_REVIEW": "The profile is under trust review and some operational permissions should stay limited until the case is resolved.", "SUSPENDED": "The account is temporarily suspended until trust and payment blockers are cleared." }, "NEXT_STEP": { "HEALTHY": "Keep routine monitoring and route any new complaint to the support desk without changing account permissions.", "MONITORING": "Watch the next orders, payment retries, and support contacts before escalating to a stronger restriction.", "RETENTION": "Run a retention touchpoint and verify whether the activity drop is commercial only or tied to unresolved support pain.", "UNDER_REVIEW": "Finish the trust review, validate the latest cases, then either clear the account or escalate to suspension.", "SUSPENDED": "Close the trust blockers, review recent refunds, then reactivate the account with guarded monitoring." }, "BLOCKERS": { "ACCOUNT_SUSPENDED": "The account is suspended and cannot return to normal operations until the review is closed.", "ESCALATED_REVIEW": "There is an escalated trust review that still needs an explicit decision.", "TRUST_BLOCK": "Trust controls are currently blocking a normal operating state for this customer.", "PAYMENT_BLOCK": "Payment behavior is blocked until refunds and disputes are reviewed.", "RESTRICTED_OPERATIONS": "The account is still on restricted operations and should not be treated as fully healthy." }, "ALERTS": { "ACTIVITY_DROP": "Activity has dropped sharply and the account may churn without a retention touch.", "PAYMENT_RETRIES": "Payment retries or refund pressure should be monitored on the next orders.", "NEW_CUSTOMER": "New customer journey still needs light-touch onboarding follow-up.", "VIP_ATTENTION": "VIP priority customer with a recent dip in activity needs a proactive check-in.", "SUPPORT_PATTERN": "Recent support cases suggest the next order should be watched more closely." }, "ACTIONS": { "OPEN_ORDERS": { "LABEL": "Open Orders", "HELPER": "Review the latest order pattern, cancellations, and recent fulfillment outcomes." }, "OPEN_SUPPORT": { "LABEL": "Open Support", "HELPER": "Check complaints, refunds, and the latest interactions before making a trust decision." }, "FLAG_REVIEW": { "LABEL": "Flag Review", "HELPER": "Marks the account for operational follow-up without fully restricting it." }, "ESCALATE_REVIEW": { "LABEL": "Escalate Review", "HELPER": "Moves the account into a deeper trust review with tighter controls." }, "CLEAR_REVIEW": { "LABEL": "Clear Review", "HELPER": "Closes the review flag and returns the account to routine monitoring." }, "SUSPEND_ACCOUNT": { "LABEL": "Suspend Account", "HELPER": "Applies a temporary hard stop until trust and payment blockers are resolved." }, "REACTIVATE_ACCOUNT": { "LABEL": "Reactivate", "HELPER": "Restores the account after the blockers are cleared, with guarded monitoring." } } }, "LIFECYCLE": { "ACCOUNT": { "LABEL": "Account State", "VALUE": { "ACTIVE": "Active", "UNDER_REVIEW": "Under Review", "RESTRICTED": "Restricted", "SUSPENDED": "Suspended", "DORMANT": "Dormant" }, "HINT": { "SUCCESS": "Operationally open and ready for normal order flow.", "WARNING": "Operating with temporary restrictions until review closes.", "DANGER": "Hard stop applied until the owning team clears the account.", "NEUTRAL": "No recent activity and should be handled as an inactive account." } }, "TRUST": { "LABEL": "Trust Controls", "VALUE": { "CLEAR": "Clear", "WATCH": "Watchlist", "BLOCKED": "Blocked" }, "HINT": { "SUCCESS": "No elevated trust signal is active on this account.", "WARNING": "Soft trust monitoring is active on upcoming orders.", "DANGER": "Trust controls are blocking a normal customer posture." } }, "PAYMENTS": { "LABEL": "Payments", "VALUE": { "HEALTHY": "Healthy", "MONITORING": "Monitoring", "BLOCKED": "Blocked" }, "HINT": { "SUCCESS": "Refunds and payment behavior are within the normal range.", "WARNING": "Refund pressure exists and needs review on the next transactions.", "DANGER": "Payment behavior requires a hard block until review is finished." } }, "ENGAGEMENT": { "LABEL": "Engagement", "VALUE": { "NEW": "New", "GROWING": "Growing", "LOYAL": "Loyal", "AT_RISK": "At Risk", "DORMANT": "Dormant" }, "HINT": { "SUCCESS": "Strong recurring behavior with healthy retention signals.", "INFO": "Healthy growth curve with room to deepen the relationship.", "WARNING": "The activity level has fallen and needs a retention touch.", "NEUTRAL": "The account has gone cold and requires reactivation planning." } } }, "SECTIONS": { "PROFILE": "Customer Profile", "BEHAVIOR_RISK": "Behavior & Risk", "RECENT_ORDERS": "Recent Orders", "REFUNDS_DISPUTES": "Refunds & Disputes", "SUPPORT_CASES": "Support & Complaints", "INTERNAL_NOTES": "Internal Notes & Admin Actions" }, "METRICS": { "TOTAL_ORDERS": "Total Orders", "TOTAL_SPENT": "Total Spend", "LAST_ORDER": "Last Order", "COMPLAINTS": "Complaints", "REFUNDS": "Refunds", "RISK_SCORE": "Risk Score" }, "PROFILE_FIELDS": { "FULL_NAME": "Full Name", "PHONE": "Phone", "EMAIL": "Email", "CITY": "City", "LANGUAGE": "Preferred Language", "LAST_SEEN": "Last Seen", "VERIFIED_ACCOUNT": "Verified Account", "UNVERIFIED_ACCOUNT": "Needs Verification", "LANGUAGE_VALUES": { "ARABIC": "Arabic", "ENGLISH": "English" }, "LAST_SEEN_VALUES": { "ACTIVE": "Active recently", "LOW_ACTIVITY": "Low activity recently", "RESTRICTED": "Access temporarily restricted", "DORMANT": "No recent activity" } }, "BEHAVIOR_FIELDS": { "REFUND_RISK": "Refund Repeat Risk", "SUSPICIOUS_LOGINS": "Suspicious Login Attempts", "PAYMENT_FAILURES": "Repeated Payment Failure", "COMPLAINT_FREQUENCY": "Complaint Frequency", "ANALYSIS_SUMMARY": "Analysis Summary", "SUSPICIOUS_LOGIN_VALUES": { "NONE": "No concerning signals", "TWO_RECENT": "Two recent suspicious attempts", "FIVE_RECENT": "Five or more recent attempts" }, "COMPLAINT_FREQUENCY_VALUES": { "LOW": "Low", "MEDIUM": "Medium", "HIGH": "High" } }, "ORDERS_TABLE": { "ORDER_ID": "Order ID", "DATE": "Date", "AMOUNT": "Amount", "STATUS": "Status", "VIEW_ALL": "View All Orders" }, "ORDER_STATUS": { "DELIVERED": "Delivered", "REFUNDED": "Refunded", "PROCESSING": "Processing" }, "REFUNDS": { "TOTAL_CASES": "Refund Cases", "CASES_TOTAL": "total", "CLOSED": "closed", "IN_PROGRESS": "in progress", "TOTAL_AMOUNT": "Total Refund Amount", "VIEW_ALL": "View Refund Cases" }, "SUPPORT": { "COMPLAINTS_RECORDED": "Recorded Complaints", "RESOLVED": "Resolved", "NO_CASES": "No Cases", "LAST_CONTACT": "Last Contact", "OPEN_TICKET": "Open Support Ticket", "LAST_CONTACT_VALUES": { "RECENT": "Contacted recently", "STALE": "Last contact is aging", "NONE": "No recent contact" } }, "ADMIN": { "SUSPEND": "Temporary Suspend", "ESCALATE": "Escalate Review", "QUICK_NOTE_PLACEHOLDER": "Add a quick internal note...", "SAVE": "Save", "AUTHORS": { "ADMIN_USER": "Admin User", "OPERATIONS_DESK": "Operations Desk", "RISK_TRUST_OPS": "Risk & Trust Ops", "RISK_COMMITTEE": "Risk Committee", "IDENTITY_SERVICE": "Identity Service", "CUSTOMER_APP": "Customer App", "MONITORING": "Monitoring", "ADMIN_POLICY": "Admin Policy" }, "NOTES": { "FLAG_FOR_REVIEW": "The account was flagged for operational review and closer signal monitoring.", "CLEAR_REVIEW": "The review flag was cleared and the account returned to routine monitoring.", "ESCALATE_REVIEW": "The case was escalated to a deeper trust review with additional controls.", "SUSPEND_ACCOUNT": "The account was temporarily suspended until trust and payment blockers are closed.", "REACTIVATE_ACCOUNT": "The account was reactivated with guarded monitoring after review completion.", "SYNCED_FROM_APP": "Customer account synced from the user app.", "MANUAL_MONITORING_REQUIRED": "Customer activity requires manual monitoring due to refunds or account restrictions.", "LOGIN_RESTRICTED": "Login access is currently restricted for this customer account." } } } }, "DRIVERS": { "TITLE": "Drivers", "DESC": "Monitor drivers, operational availability, verification, performance, and delivery-related issues", "HEADER": { "ADD_DRIVER": "Add Driver", "EXPORT": "Export", "ADJUST": "Adjust" }, "KPI": { "TOTAL_DRIVERS": "Total Drivers", "ONLINE_NOW": "Online Now", "ON_MISSION": "On Active Mission", "UNDER_REVIEW": "Under Review", "SUSPENDED": "Suspended", "LOW_PERFORMANCE": "Low Performance", "LIVE_NOW": "Live now", "ACTIVE_TASKS": "Active tasks", "UNVERIFIED": "Unverified" }, "FILTERS": { "SEARCH_LABEL": "Name or ID", "SEARCH_PLACEHOLDER": "Search by driver name, phone number, or ID...", "TITLE": "Filter Drivers", "ADJUST_CRITERIA": "Adjust search criteria", "ACTIVE": "Active filters", "ALL": "All", "CITY": "City", "STATUS": "Connection Status", "VERIFICATION_STATUS": "Verification", "VEHICLE_TYPE": "Vehicle Type", "PERFORMANCE": "Performance", "APPLY": "Apply", "RESET": "Reset" }, "TABLE": { "SUMMARY": "Showing {{start}} - {{end}} of {{total}} drivers", "DRIVER": "Driver", "DRIVER_ID": "Driver ID", "CITY": "City", "STATUS": "Status", "VERIFICATION_STATUS": "Verification", "TASKS": "Tasks", "PERFORMANCE": "Performance", "WALLET": "Wallet", "ISSUES": "Issues", "ACTIONS": "Actions", "NO_ACTIVITY": "No activity", "ACTIVITY_COUNT": "{{count}} active", "ACTIVE_DELIVERIES": "{{count}} active", "COMPLETED_ORDERS": "{{count}} completed", "ACCEPTANCE_RATE": "Acceptance rate", "COLLECTION_PAYMENT": "Collection / Payment", "LAST_SEEN": "Last seen" }, "TASK_SUBTITLES": { "LAST_DELIVERY_10_MIN": "Last delivery was 10 minutes ago", "DELIVERY_IN_PROGRESS": "Delivery in progress", "EASTERN_REGION_AVAILABLE": "Available in the Eastern region", "LAST_SEEN_6_HOURS": "Last seen 6 hours ago", "CARRYING_3_ORDERS": "Carrying 3 orders now", "EXCELLENT_SERVICE_LEVEL": "Excellent service level", "DOCUMENTS_UNDER_REVIEW": "Documents under review", "SOUTH_DELIVERY_ZONE": "Southern delivery zone", "READY_FOR_NEXT_PICKUP": "Ready for the next pickup", "SUSPENDED_PENDING_SETTLEMENT": "Suspended pending settlement", "BEST_ACCEPTANCE_RATE": "Best acceptance rate in the region" }, "ACTIONS": { "ADVANCED_FILTERS": "Advanced Filters", "EXPORT_CSV": "Export CSV", "VIEW_PROFILE": "View Profile" }, "STATUS": { "ONLINE": "Online", "OFFLINE": "Offline", "ONMISSION": "On mission", "SUSPENDED": "Suspended", "BANNED": "Banned", "OFFER_RESTRICTED": "Temporarily restricted (offers)", "LOCATION_BLOCKED": "Location blocked", "LOGIN_LOCKED": "Login locked" }, "VERIFICATION": { "VERIFIED": "Verified", "UNVERIFIED": "Unverified", "SUSPENDED": "Temporarily Suspended", "UNDER_REVIEW": "Under Review" }, "PERFORMANCE": { "LOW": "Low", "NEEDS_IMPROVEMENT": "Needs Improvement", "GOOD": "Good", "EXCELLENT": "Excellent", "BAD": "Bad", "POOR": "Poor" }, "VEHICLES": { "CAR": "Car", "BIKE": "Bike", "SCOOTER": "Scooter", "VAN": "Van", "BICYCLE": "Bicycle", "TRUCK": "Truck" }, "ISSUES": { "CLEAR": "Clear", "WARNING": "Warning", "PAYMENT": "Collection", "LEGAL": "Reports", "DISPATCH": "Offer block", "COMPLIANCE": "Compliance", "LOCATION": "Location" }, "ALERTS": { "HIGH_RISK": "High Risk", "ACTIVE_REPORTS": "Active Reports" }, "LOAD_ERROR": "Failed to load the drivers list.", "EMPTY_TITLE": "No drivers found", "EMPTY_MESSAGE": "No drivers matched the current filters.", "TABS": { "OVERVIEW": "Overview", "OPERATIONS": "Operations", "PERFORMANCE": "Performance", "SUPPORT": "Support", "COMPLIANCE": "Compliance", "FINANCE": "Finance", "VERIFICATION": "Verification" }, "DETAIL": { "PAGE_TITLE": "Comprehensive Driver Operational Profile", "PAGE_SUBTITLE": "Unified driver journey from documentation to operation, support, compliance, and collection", "MESSAGES": { "INVALID_DRIVER_ID": "Invalid driver ID.", "DRIVER_NOT_FOUND": "Driver not found.", "LOAD_DETAILS_FAILED": "Failed to load driver details.", "WRITE_NOTE_FIRST": "Write a note before saving.", "NOTE_ADDED": "Note added successfully.", "DRIVER_REACTIVATED": "Driver reactivated successfully.", "DRIVER_RESTRICTIONS_CLEARED": "Driver restrictions cleared successfully.", "DRIVER_SUSPENDED": "Driver suspended successfully.", "DRIVER_BANNED": "Driver banned successfully.", "DOCUMENT_APPROVED": "Document approved successfully.", "DOCUMENT_REJECTED": "Document rejected successfully.", "ACTION_FAILED": "Action failed. Please try again.", "APPROVAL_BLOCKED": "The driver cannot be finally approved until all documents and requirements are completed.", "APPROVAL_BLOCKED_DOCUMENTS": "Documents not ready:", "APPROVAL_BLOCKED_REQUIREMENTS": "Incomplete requirements:", "OPENED_RELATED_SECTION": "Opened the related section. This action does not have a direct API endpoint yet.", "VERIFICATION_APPROVED": "Driver verification approved.", "DOCUMENT_REQUEST_SUBMITTED": "Document request submitted.", "VERIFICATION_REJECTED": "Driver verification rejected.", "TEST_NOTIFICATION_PUSH_SENT": "Driver test notification was sent to inbox and push.", "TEST_NOTIFICATION_INBOX_ONLY": "Driver test notification was saved to inbox. Push was skipped or unavailable.", "TEST_NOTIFICATION_FAILED": "Failed to send the driver test notification.", "TEST_NOTIFICATION_UNCONFIRMED": "The request completed, but push delivery was not confirmed.", "TEST_NOTIFICATION_PUSH_CONFIG_MISSING": "Driver push is not configured on the API. Set OneSignal__DriverAppId and OneSignal__DriverRestApiKey, then restart the backend.", "TEST_NOTIFICATION_NO_PUSH_DEVICE": "No active push-enabled driver device was found. Ask the driver to open the app, allow notifications, and sign in again.", "LOCATION_UPDATES_BLOCKED": "Location updates were blocked for this driver.", "LOCATION_UPDATES_UNBLOCKED": "Location updates were unblocked for this driver.", "LOGIN_LOCKED": "Driver login was locked.", "LOGIN_UNLOCKED": "Driver login was unlocked." }, "TEST_NOTIFICATION": { "EYEBROW": "Driver push lab", "TITLE": "Test the driver notification from admin", "DESCRIPTION": "Use this panel to verify the driver app inbox flow, push delivery, and deep-link payload without leaving the admin profile.", "HELPER": "Leave the fields empty to use the backend defaults for the driver app test notification.", "QUICK_HELPER": "The main button sends a ready-made mobile test notification immediately, just like the customer and vendor admin flows.", "TOAST_TITLE": "Driver notifications", "CTA": "Send test notification", "QUICK_CTA": "Test mobile notification", "ADVANCED_CTA": "Advanced options", "SENDING": "Sending test notification...", "FOOTNOTE": "The request hits the admin driver test endpoint and targets the dedicated driver OneSignal app.", "FIELDS": { "TITLE": "English title override", "TYPE": "Notification type", "BODY": "English body override", "TARGET_URL": "Target route", "SEND_PUSH": "Also send push to the driver app" }, "PLACEHOLDERS": { "TITLE": "Driver test notification", "TYPE": "driver_test", "BODY": "This is a test push for the driver app.", "TARGET_URL": "/notifications" } }, "BTN_VERIFY": "Verification", "BTN_ACCESS_PROFILE": "Access Profile", "BTN_OPERATIONS": "Operations", "BTN_REACTIVATE": "Reactivate", "BTN_SUSPEND": "Suspend", "TRUST_SCORE": "Trust Score", "AVAILABLE_BALANCE": "Available Balance", "CURRENT_REVIEWER": "Current Reviewer", "OPERATIONAL_STATUS": "Operational Status", "LIVE_MISSION": "Current Mission", "NEXT_STEP": "Next Step", "CURRENT_BLOCKERS": "Current Blockers", "FOLLOW_UP_ALERTS": "Follow-up Alerts", "NO_BLOCKERS": "No critical blockers currently, driver can be managed from the regular operational queue.", "NO_ALERTS": "No open follow-up alerts outside routine monitoring.", "TABS": { "OVERVIEW": "Overview", "OPERATIONS": "Operations", "PERFORMANCE": "Performance", "SUPPORT": "Support", "COMPLIANCE": "Compliance", "FINANCE": "Finance", "VERIFICATION": "Verification" }, "KPI": { "BALANCE": "Available Balance", "ACCEPTANCE_RATE": "Acceptance Rate", "CITY": "City", "TRUST_SCORE": "Trust Score", "ACTIVE_TASKS": "Active Tasks", "OPEN_TICKETS": "Open Support Tickets", "COMPLIANCE_CASES": "Compliance Cases", "DUE_AMOUNT": "Current Dues", "VERIFICATION_PROGRESS": "Verification Progress", "ROUTE_SCORE": "Route Score" }, "PROFILE": { "SECTION_TITLE": "Core Identity", "PHONE": "Phone Number", "EMAIL": "Email Address", "CITY": "City", "ZONE": "Current Zone", "VEHICLE": "Vehicle", "PLATE": "Plate Number" }, "ACCOUNT": { "SECTION_TITLE": "Account Governance", "JOIN_DATE": "Registration Date", "REVIEWER": "Current Reviewer", "LAST_SUPPORT_UPDATE": "Last Support Update", "NEXT_PAYOUT": "Next Payout Date", "CURRENT_RECOMMENDATION": "Current Recommendation" }, "LINKED_PATHS": { "SECTION_TITLE": "Linked Paths", "OPERATIONS_TITLE": "Operations & Zones", "OPERATIONS_SUB": "Current zone load", "SUPPORT_TITLE": "Support & Notes", "SUPPORT_SUB": "{{open}} open tickets and {{pending}} pending follow-ups", "FINANCE_TITLE": "Finance & Collection", "FINANCE_SUB": "Current due" }, "OPERATIONS": { "MAP_SECTION": "Driver Zones & Tasks", "MAP_ALT": "Driver zone preview", "MAP_UNAVAILABLE": "No live map preview is available for this driver.", "TELEMETRY_DESC": "Live position, zone, and current assignment context.", "METRICS_TITLE": "Operations Metrics", "LIVE_BADGE": "Live", "DRIVER_LOCATION": "Driver Location", "ZONE_CAPACITY": "Current Capacity", "OCCUPANCY_RATE": "Occupancy Rate", "AVG_DELIVERY": "Avg Delivery Time", "ZONE_STATUS": "Zone Status", "ZONE_SUMMARY": "Zone Summary", "ZONE_OCCUPANCY": "Zone Occupancy", "ACTIVE_DRIVERS": "Active Drivers in Zone", "ASSIGNMENT_RULES": "Assignment Rules", "TASKS_SECTION": "Active Tasks & Assignments", "TABLE_TASK_ID": "Task ID", "TABLE_VENDOR": "Vendor", "TABLE_ZONE": "Zone", "TABLE_STATUS": "Status", "TABLE_ASSIGNED_AT": "Assigned At", "TABLE_DURATION": "Duration", "COMMITMENT_ACCESS": { "KICKER": "Offer and cancellation access", "BLOCKED_TITLE": "Temporarily blocked", "ACTIVE_TITLE": "Offers are allowed", "BLOCKED_DESC": "The driver reached today's rejection or delivery cancellation limit. The block clears tomorrow automatically, or you can clear it now after review.", "ACTIVE_DESC": "The driver can receive offers. Keep monitoring rejections, timeouts, and delivery failures.", "REJECTION_METRIC": "Today / week rejections", "CLEAR_ACTION": "Clear block" }, "LOCATION_ACCESS": { "TITLE": "Location access control", "STATUS_BLOCKED": "Location updates are blocked by admin", "STATUS_ACTIVE": "Location updates are active", "DESC_BLOCKED_WITH_REASON_AND_TIME": "Tracking was blocked on {{blockedAt}} because: {{reason}}", "DESC_BLOCKED_WITH_REASON": "Tracking was blocked because: {{reason}}", "DESC_BLOCKED_WITH_TIME": "Tracking was blocked on {{blockedAt}}.", "DESC_BLOCKED": "The driver cannot send new GPS updates until access is restored.", "DESC_LAST_LOCATION": "Last location update: {{lastLocation}}", "DESC_NO_LOCATION": "No recent location ping has been recorded for this driver yet.", "ACTION_UNBLOCK": "Unblock location updates", "ACTION_BLOCK": "Block location updates" }, "STATIC": { "ZONE_TITLE": "Current Zone", "CAPACITY": "Capacity", "ACTIVE_DRIVERS": "Active Drivers", "AVG_DELIVERY": "Avg Delivery" }, "DYNAMIC": { "TABLE_TITLE": "Assignments Snapshot", "TABLE_DESC": "Live tasks and recent operational assignments from the backend.", "COLUMNS": { "ID": "Assignment", "VENDOR": "Vendor", "ZONE": "Zone", "STATUS": "Status", "ASSIGNED_AT": "Assigned At", "DURATION": "Duration" }, "STATUS": { "IN_PROGRESS": "In Progress", "PREPARING": "Preparing", "WAITING_DRIVER": "Waiting for Driver", "COMPLETED": "Completed", "FAILED": "Task Failed" }, "STABILITY": { "HIGH_LOAD": "High Load", "STABLE": "Stable" }, "RULES": { "MAX_TASKS": "Maximum load: 8 tasks per driver", "ZONE_RADIUS": "Cover a 5 km radius from the zone center", "AUTO_REDISTRIBUTION": "Auto-redistribute once SLA is exceeded" } }, "TABLE_ZONE_MOBILE": "Zone", "NO_TASKS": "No Tasks", "NO_TASKS_MSG": "There are no active tasks for this driver currently.", "LIVE_LOCATION": "Live GPS location", "OPEN_MAPS": "Open in Maps", "ACTIVE_MISSION": "Active mission", "STABILITY": "Operational stability", "NO_TASKS_TITLE": "No assignments from the backend", "NO_TASKS_DESC": "This driver has no active or recent task assignments in the admin detail payload.", "BACKEND": { "CHECKLIST": { "PERSONAL_INFO": "Personal information", "VEHICLE_INFO": "Vehicle details", "NATIONAL_ID_DOCUMENT": "National ID document", "LICENSE_DOCUMENT": "Driving license", "VEHICLE_DOCUMENT": "Vehicle document", "PERSONAL_PHOTO": "Personal photo", "ZONE_SELECTION": "Primary operating zone" }, "CHECKLIST_NOTES": { "MISSING_PERSONAL_INFO_NOTE": "Missing core personal information.", "MISSING_VEHICLE_INFO_NOTE": "Missing operational vehicle details.", "MISSING_DOCUMENT_NOTE": "Required document is missing or still under review.", "MISSING_ZONE_SELECTION_NOTE": "A primary operating zone is still required." }, "REJECTION_REASONS": { "MISSING_PERSONAL_INFO": "Missing personal information", "MISSING_VEHICLE_INFO": "Missing vehicle information", "MISSING_DOCUMENTS": "Missing required documents", "MISSING_ZONE_SELECTION": "Primary zone is not selected" } } }, "PERFORMANCE": { "STATIC": { "BENCHMARKS_TITLE": "Benchmarks", "BENCHMARKS_DESC": "Compare the driver against regional operating baselines.", "INSIGHTS_TITLE": "Operational Insights", "INSIGHTS_DESC": "Backend signals that explain strengths, risks, and next actions." }, "NO_METRICS_TITLE": "No performance metrics yet", "NO_METRICS_DESC": "The page will only show metrics that are calculated by the backend. No synthetic charts are rendered.", "NO_BENCHMARKS": "No backend benchmarks are available for this driver yet.", "NO_INSIGHTS": "No backend insights are available for this driver yet.", "TREND_SECTION": "Performance Trend Over Time", "BENCHMARK_SECTION": "Region & Fleet Comparison", "COMPARISON_SECTION": "Region & Fleet Comparison", "REGION_AVG": "Region Average", "REGION_AVERAGE": "Region Average", "AVG_LABEL": "Avg", "FLEET_AVG": "Fleet Average", "BACKEND": { "METRICS": { "COMPLETED_TASKS": { "TITLE": "Completed Tasks", "HELPER": "Fulfilled orders captured in the backend history" }, "COMMITMENT_SCORE": { "TITLE": "Commitment Score", "HELPER": "Offer compliance score over the rolling observation window" } }, "INSIGHTS": { "STRONG_ACCEPTANCE_RATE": "Acceptance is stronger than the regional benchmark.", "STRONG_COMPLETION_RATE": "Completion is consistently healthy against the active fleet.", "STRONG_COMMITMENT_SCORE": "Commitment score is strong and operationally reliable.", "HIGH_COMMITMENT_SCORE": "Commitment is stable and operationally reliable.", "STABLE_BASELINE": "The driver is operating within a stable baseline.", "HAS_OFFER_REJECTIONS": "Recent offer rejections need follow-up.", "HAS_OFFER_TIMEOUTS": "Offer response timeouts are affecting dispatch quality.", "FINANCE_HOLD_AFFECTS_READINESS": "A finance hold is affecting operational readiness.", "OPEN_COMPLIANCE_SIGNALS": "Open compliance signals should be reviewed before increasing load.", "NO_CRITICAL_WATCHOUTS": "No critical watchouts are currently flagged.", "LOW_ACCEPTANCE_RATE": "Offer acceptance needs follow-up before increasing load.", "LOW_COMPLETION_RATE": "Completion ratio dropped and needs operational review.", "LOW_COMMITMENT_SCORE": "Commitment is under pressure because of recent rejects or timeouts.", "REVIEW_ZONE_LOAD": "Review zone load and active shift pressure before assigning more work.", "COACH_OFFER_RESPONSE": "Coach the driver on faster offer response and better availability hygiene.", "MONITOR_SUPPORT_RISK": "Support or compliance signals should be watched before increasing exposure.", "IMPROVE_OFFER_ACCEPTANCE": "Improve offer acceptance before increasing dispatch exposure.", "REDUCE_FAILED_ASSIGNMENTS": "Reduce failed assignments and review delivery breakdown causes.", "IMPROVE_COMMITMENT_DISCIPLINE": "Strengthen commitment discipline around rejections and timeouts.", "MAINTAIN_CURRENT_OPERATING_BAND": "Maintain the current operating band and continue monitoring.", "ABOVE_ZONE_AVERAGE": "This metric is currently above the zone average.", "BELOW_ZONE_AVERAGE": "This metric is currently below the zone average.", "COMPLETION_STABLE": "Completion remains stable compared with the operating zone.", "COMPLETION_NEEDS_ATTENTION": "Completion drift is visible and should be reviewed.", "COMMITMENT_ABOVE_REGION": "Commitment is stronger than the regional peer group.", "COMMITMENT_BELOW_REGION": "Commitment is below the regional peer group." } }, "DYNAMIC": { "METRICS": { "ACCEPTANCE": { "TITLE": "Acceptance Rate", "HELPER": "Offer response rate" }, "COMPLETION": { "TITLE": "Completion Rate", "HELPER": "Share of all trips completed" }, "PICKUP": { "TITLE": "Pickup Time", "HELPER": "Average pickup response speed" }, "DELIVERY": { "TITLE": "Delivery Time", "HELPER": "Average trip duration" }, "RATING": { "TITLE": "Customer Rating", "HELPER": "Ratings over the last 30 days" }, "ROUTE_SCORE": { "TITLE": "Route Score", "HELPER": "Efficiency compared with the zone" } }, "BENCHMARKS": { "OPERATIONAL_PERFORMANCE": { "LABEL": "Operational Performance", "INSIGHT": "Above the regional average during the morning window." }, "DELIVERY_SPEED": { "LABEL": "Delivery Speed", "INSIGHT": "Drop appears mainly during evening peak hours." }, "CUSTOMER_SATISFACTION": { "LABEL": "Customer Satisfaction", "INSIGHT": "Strong ratings are linked to consistent customer communication." } }, "INSIGHTS": { "STRENGTHS": { "TITLE": "Strengths", "ITEM_1": "Clear commitment to pickup timing during the morning window.", "ITEM_2": "High satisfaction from repeat customers.", "ITEM_3": "Good flexibility in handling zone pressure." }, "FOLLOW_UP": { "TITLE": "Needs Follow-up", "LOW": { "ITEM_1": "Acceptance rate drops at the end of the day.", "ITEM_2": "Repeated delays appear in the last mile.", "ITEM_3": "Response becomes inconsistent under order pressure." }, "DEFAULT": { "ITEM_1": "There is room to improve route balancing during peak times.", "ITEM_2": "Some trips exceed the target in the last mile.", "ITEM_3": "Pickup-to-delivery balancing needs finer tuning." } }, "RISK": { "TITLE": "Risk Alerts", "LEGAL": { "ITEM_1": "There is an open operational report that still needs supporting documents.", "ITEM_2": "Avoid increasing operational load before final closure." }, "DEFAULT": { "ITEM_1": "No critical risks right now, only light collection and follow-up alerts." } }, "ACTIONS": { "TITLE": "Suggested Actions", "ITEM_1": "Shift part of the route toward lower congestion zones during peak hours.", "ITEM_2": "Run a short follow-up session on SLA and customer service.", "ITEM_3": "Review collection plan and weekly commitments." } } } }, "SUPPORT": { "ACTIVE_TICKETS_TITLE": "Active Support Tickets", "ACTIVE_TICKETS_DESC": "Backend-linked support items and escalation context.", "RECENT_COMMS_TITLE": "Recent Support Messages", "INTERNAL_NOTES_TITLE": "Internal Notes", "QUICK_NOTE_PLACEHOLDER": "Write an internal note for the driver profile...", "ADD_NOTE_BTN": "Add Note", "LAST_UPDATE": "Last Update", "DRIVER": "Driver", "SUPPORT_TEAM": "Support Team", "REVIEWER_OPERATIONS": "Operations Reviewer", "NO_ACTIVITY": "No support activity yet.", "NO_MESSAGES": "No support messages yet.", "PENDING_BANNER": "Pending Support Follow-ups", "PENDING_BANNER_MSG": "There are {{count}} follow-ups requiring a response or action within the current SLA window.", "PENDING_FOLLOWUPS_TITLE": "Pending Support Follow-ups", "PENDING_FOLLOWUPS_MSG": "There are {{count}} follow-ups requiring a response or action within the current SLA window.", "NOTES_SECTION": "Internal Notes Log", "INTERNAL_NOTES": "Internal Notes Log", "NOTE_PLACEHOLDER": "Add an internal note...", "ADD_NOTE_PLACEHOLDER": "Add an internal note...", "SAVE_NOTE": "Save", "CHAT_SECTION": "Latest Interactions with Driver", "DRIVERS_INTERACTIONS": "Latest Interactions with Driver", "REVIEWER_SECTION": "Responsible Reviewer", "RESPONSIBLE_REVIEWER": "Responsible Reviewer", "TAGS_SECTION": "Driver Tags", "DRIVER_TAGS": "Driver Tags", "TICKETS_SECTION": "Linked Tickets", "LINKED_TICKETS": "Linked Tickets", "TABLE_TICKET_ID": "Ticket ID", "TABLE_SUBJECT": "Subject", "TABLE_STATUS": "Status", "TABLE_PRIORITY": "Priority", "TABLE_REVIEWER": "Reviewer", "TABLE_UPDATED": "Last Updated", "NO_TICKETS": "No Tickets", "NO_TICKETS_MSG": "There are no tickets linked to this driver.", "BACKEND": { "FOLLOWUPS": { "COMPLETE_MISSING_DOCUMENTS": "Complete missing documents", "REVIEW_OPEN_INCIDENT": "Review the open incident", "CLEAR_FINANCE_HOLD": "Clear the finance hold" } }, "DYNAMIC": { "ADMIN_USER": "Admin User", "STATUS": { "WAITING": "Waiting for Reply", "IN_PROGRESS": "In Progress", "RESOLVED": "Completed" }, "PRIORITY": { "NORMAL": "Normal", "HIGH": "High", "CRITICAL": "Critical" }, "TAGS": { "HIGH_RISK": "High Risk", "ACTIVE_SUPPORT": "Active Support", "PAYMENT_ISSUE": "Payment Issue", "STABLE_WALLET": "Stable Wallet", "ON_MISSION": "On Mission", "DRIVER_FOLLOW_UP": "Driver Follow-up" }, "ROLES": { "FLEET_SUPERVISOR": "Fleet Supervisor", "OPERATIONS_SUPERVISOR": "Operations Supervisor" }, "LAST_UPDATE": { "NOW": "Now", "TEN_MIN_AGO": "10 min ago", "HOUR_AGO": "1 hour ago" }, "SUBJECTS": { "WALLET_BALANCE": "Wallet balance issue after trip", "BEHAVIOR_REPORT": "Behavior report follow-up", "LICENSE_UPDATE": "Driving license update request", "DRIVER_ACCOUNT_APPEAL": "Driver account support" }, "FOLLOWUPS": { "CUSTOMER_COMPLAINT": "Review customer complaint", "INSURANCE_DOCS": "Update insurance documents" } } }, "COMPLIANCE": { "KPIS": { "OPEN_CASES": "Open Cases", "CRITICAL_CASES": "Critical Cases", "EXPIRED_DOCS": "Expired Documents" }, "INCIDENTS": { "TITLE": "Incidents & Linked Cases", "DESC": "Operational incidents and compliance reviews tied to this driver.", "COLUMNS": { "ID": "Case ID", "TYPE": "Type", "SEVERITY": "Severity", "STATUS": "Status", "DATE": "Date" } }, "DOC_HEALTH": { "TITLE": "Document Health", "VALID": "Valid", "VALID_DESC": "Files currently pass review.", "EXPIRING": "Expiring Soon", "EXPIRING_DESC": "Documents that need proactive renewal.", "REVIEW": "Under Review", "REVIEW_DESC": "Files still waiting for manual verification." }, "NO_INCIDENTS": "No incidents", "NO_INCIDENTS_DESC": "There are no compliance incidents linked to this driver.", "CRITICAL_BANNER": "Critical Compliance Alert", "CRITICAL_BANNER_MSG": "There are {{count}} critical cases requiring immediate review to avoid SLA breach or extended suspension.", "CRITICAL_ALERT_TITLE": "Critical Compliance Alert", "CRITICAL_ALERT_MSG": "There are {{count}} critical cases requiring immediate review to avoid SLA breach or extended suspension.", "OPEN_CASES": "Open Cases", "CRITICAL_CASES": "Critical Cases", "SAFETY_ALERTS": "Safety Alerts", "DOCS_NEED_FOLLOW": "Docs Needing Follow-up", "DOCS_FOLLOWUP": "Docs Needing Follow-up", "RISK_LEVEL": "Risk Level", "INCIDENTS_SECTION": "Incidents & Linked Cases", "TABLE_CASE_ID": "Case ID", "TABLE_TYPE": "Type", "TABLE_SEVERITY": "Severity", "TABLE_STATUS": "Status", "TABLE_REVIEWER": "Reviewer", "TABLE_CREATED": "Creation Date", "NO_CASES": "No Cases", "NO_CASES_MSG": "There are no compliance cases linked to this driver.", "DOCS_HEALTH": "Document Health", "DOC_VALID": "Valid", "VALID": "Valid", "DOC_EXPIRING": "Expiring Soon", "EXPIRING_SOON": "Expiring Soon", "DOC_REVIEW": "Under Review", "UNDER_REVIEW": "Under Review", "RISK_INDICATOR": "Risk Indicator", "RISK_INDEX": "Risk Indicator", "CURRENT_POINTS": "Current Points", "DYNAMIC": { "RISK": { "HIGH": "High", "MEDIUM": "Medium", "LOW": "Low" }, "STATUS": { "NEW": "New", "REVIEW": "Under Review", "WAITING_DOCS": "Waiting for Documents", "RESOLVED": "Closed" }, "SEVERITY": { "MEDIUM": "Medium", "HIGH": "High", "CRITICAL": "Critical" }, "TYPES": { "TRAFFIC_ACCIDENT": "Traffic Incident", "FRAUD_SUSPECTED": "Suspected Fraud", "REPEATED_DELAY": "Repeated Delay" }, "SUMMARIES": { "TRAFFIC_ACCIDENT": "A minor incident happened during delivery and still requires the traffic report and field photos.", "FRAUD_SUSPECTED": "There is an incomplete match between the COD amount and the collection proof, so finance review is still required.", "REPEATED_DELAY": "The case was closed after the zone was redistributed and performance improved within 48 hours." } } }, "FINANCE": { "BALANCE_SECTION": "Balance & Collection", "AVAILABLE_WITHDRAW": "Available for Withdrawal", "AVAILABLE_BALANCE": "Available Balance", "COD_COLLECTED": "Collected COD", "COLLECTED_COD": "Collected COD", "DUE_AMOUNT": "Current Dues", "DUE_AMOUNT_LABEL": "Current Dues", "CURRENT_DUE": "Current Dues", "STATEMENTS_TITLE": "Ledger Entries", "STATEMENTS_DESC": "Real wallet and settlement entries from the backend ledger.", "SETTLEMENTS_SECTION": "Settlements Summary", "SETTLEMENTS_SUMMARY": "Settlements Summary", "PENDING_DEDUCTIONS": "Pending Deductions", "NEXT_PAYOUT": "Next Payout Date", "PAYOUT_METHOD": "Payout Method", "LEDGER_SECTION": "Financial Settlements Ledger", "SETTLEMENTS_HISTORY": "Financial Settlements Ledger", "TABLE_REFERENCE": "Reference", "TABLE_TYPE": "Operation Type", "TABLE_AMOUNT": "Amount", "TABLE_STATUS": "Status", "TABLE_METHOD": "Method", "TABLE_DATE": "Date", "COLUMNS": { "TRANSACTION_DETAILS": "Transaction Details", "ID": "Entry", "TYPE": "Type", "AMOUNT": "Amount", "FEE": "Fee", "STATUS": "Status", "DATE": "Date" }, "NO_SETTLEMENTS": "No Settlements", "NO_STATEMENTS": "No ledger entries", "NO_SETTLEMENTS_MSG": "There are no financial transactions linked to this driver.", "PREVENTIVE_LIMIT_LABEL": "Preventive Limit: {{limit}} SAR", "LIMIT_EXCEEDED": "Safe limit exceeded!", "SAFE_STATUS": "Safe status", "PENDING_DEDUCTIONS_THIS_MONTH": "Pending deductions this month:", "FILTERS": { "ALL": "All", "SETTLED": "Settled", "PENDING": "Pending", "FAILED": "Failed" }, "SEARCH_PLACEHOLDER": "Search by transaction ID, type or reference...", "NO_MATCHING_STATEMENTS_DESC": "No financial transactions match the current filter or search criteria.", "ENTRY_INFO_TITLE": "Ledger Entry Information", "ENTRY_ID": "Entry ID:", "ENTRY_REFERENCE": "Reference:", "SETTLEMENT_METHOD": "Settlement Method:", "FULL_ENTRY_DATE": "Full Entry Date:", "ZADANA_LOGISTICS": "Zadana Logistics", "CERTIFIED_RECEIPT": "Certified Settlement Receipt", "TOTAL_AMOUNT": "Total Amount:", "CALCULATED_FEE": "Calculated Fee:", "DOWNLOAD_RECEIPT": "Download Receipt", "WALLET_OPERATIONS_SUB": "Account & wallet operations", "POLICIES_TITLE": "Financial Policies & Limits", "POLICIES_SUB": "Fleet settlement regulations", "POLICY_1": "Weekly dues are automatically paid out to the wallet after reviewing settlement entries.", "POLICY_2": "The maximum allowed cash on delivery (COD) collected is 1,000 SAR. If exceeded, tasks assignment may be temporarily suspended until the difference is settled.", "POLICY_3": "Fees charged on transactions depend entirely on the banking gateway and the type of settlement method used.", "MODAL_TITLE": "Settle Financial Dues", "MODAL_SUBTITLE": "Record a manual settlement for the current balance", "AUTO_REFERENCE_LABEL": "Auto Transaction Reference:", "SETTLE_AMOUNT_LABEL": "Requested Settlement Amount (SAR)", "TOTAL_DUE_FOR_SETTLEMENT": "Total balance currently due for settlement: {{amount}} SAR", "SETTLE_METHOD_LABEL": "Settlement Method Used", "METHODS": { "BANKACCOUNT": "Bank Account", "DEBITCARD": "Mada Debit Card", "INSTANTTRANSFER": "Instant Transfer" }, "NOTES_LABEL": "Notes or Comments", "NOTES_PLACEHOLDER": "Write any administrative notes about the settlement...", "RECORDING_SETTLEMENT": "Recording payment...", "SAVE_SETTLEMENT": "Approve & Save Settlement", "SETTLEMENT_SUCCESS": "Settlement processed successfully!", "SETTLEMENT_SUCCESS_DESC": "The driver's financial statement was updated successfully, and the reference transaction has been logged.", "SETTLED_AMOUNT": "Settled Amount:", "TRANSACTION_REFERENCE": "Transaction Reference:", "SETTLEMENT_METHOD_LABEL": "Settlement Method:", "BACK_TO_STATEMENT": "Back to Statement", "ACTIONS": { "SETTLE": "Settle balance", "DOWNLOAD_STATEMENT": "Download statement" }, "BACKEND": { "TYPES": { "ORDERREVENUE": "Order Revenue", "CREDIT": "Credit", "DEBIT": "Debit", "HOLD": "Hold", "RELEASE": "Release", "ADJUSTMENT": "Adjustment", "PAYOUT": "Payout", "CASHCOLLECTED": "Cash Collected", "SETTLEMENT": "Settlement", "REFUND": "Refund" }, "METHODS": { "WALLET": "System Wallet", "BANKACCOUNT": "Bank Account", "DEBITCARD": "Debit Card", "INSTANTTRANSFER": "Instant Transfer" }, "PAYOUT_METHODS": { "BANKACCOUNT": "Bank Account", "DEBITCARD": "Debit Card", "INSTANTTRANSFER": "Instant Transfer" } }, "DYNAMIC": { "STATUS": { "SETTLED": "Paid", "PENDING": "In Settlement", "FAILED": "Transfer Failed" }, "TYPES": { "WEEKLY_EARNINGS_TRANSFER": "Weekly Earnings Transfer", "BANK_TRANSFER": "Bank Transfer", "DELAYED_COD_SETTLEMENT": "Delayed COD Settlement" }, "METHODS": { "WEEKLY_STC_PAY": "Weekly transfer to STC Pay" } } }, "VERIFICATION": { "SECTION_TITLE": "Driver Verification & Review", "COMMAND_CENTER": "Verification Command Center", "EXECUTIVE_REVIEW": "Executive Review", "EXECUTIVE_REVIEW_DESC": "Focused workspace for document review, account control, and compliance records.", "WINDOWS": { "OPERATIONS": "Operations & Timeline", "REVIEW": "Documents & Preview" }, "APPROVAL_READINESS": "Approval Readiness", "READINESS_READY": "Ready for final approval", "READINESS_WAITING": "Waiting for document completion", "FILES_AVAILABLE": "Files available", "TOTAL_DOCUMENTS": "Total documents", "VALID_DOCUMENTS": "Valid documents", "VALID_DOCUMENTS_DESC": "Valid and active documents", "UNDER_REVIEW": "Under Review", "UNDER_REVIEW_DESC": "Files waiting for review", "EXPIRING_ITEMS": "Expiring items", "EXPIRING_ITEMS_DESC": "Items needing renewal", "ACCOUNT_CONTROL_TITLE": "Account Control Rail", "ACCOUNT_CONTROL_DESC": "Manage driver status and decisions", "REQUIREMENTS_TITLE": "Verification Requirements", "REQUIREMENTS_DESC": "Checklist and notes", "ADD_INTERNAL_NOTE": "Add internal note", "ADD_INTERNAL_NOTE_PLACEHOLDER": "Internal note for reviewers...", "CHECKLIST_TAB": "Checklist", "DOCUMENT_BOARD": "Document Board", "FILES_IN_PACKET": "{{count}} files in packet", "PREVIEW_DECISION": "Preview & Decision", "SELECT_DOCUMENT": "Select a document", "FILE_READY": "File ready for download and preview", "PREVIEW_NOTES": "Preview Notes", "PREVIEW_NOTES_PLACEHOLDER": "Decision details...", "NO_DOCUMENT_SELECTED": "No Document Selected", "NO_DOCUMENT_SELECTED_DESC": "Select a document from the board to preview it.", "DOCUMENT_GROUPS": { "DRIVER_DOCUMENTS": "Driver Documents" }, "APP_ID": "Application Number", "APP_NUMBER": "Application Number", "SUBMITTED_AT": "Submission Date", "SUBMIT_DATE": "Submission Date", "PROGRESS": "Progress Rate", "PROGRESS_RATE": "Progress Rate", "CRITICAL_NOTES": "Critical Notes", "READINESS_SECTION": "Readiness Summary", "READINESS_SUMMARY": "Readiness Summary", "PERSONAL_INFO_TITLE": "Applicant Information", "PERSONAL_INFO_DESC": "Core identity and contact details submitted by the driver.", "VEHICLE_INFO_TITLE": "Vehicle and Zone Details", "VEHICLE_INFO_DESC": "Operational details used to verify dispatch readiness.", "FILE_COMPLETION": "File Completion Progress", "FILE_PROGRESS": "File Completion Progress", "TRUST_SCORE": "Trust Score", "COMPLETED_ITEMS": "Completed Items", "CURRENT_REVIEWER": "Current Reviewer", "PENDING_ITEMS": "Pending Items", "PENDING_ITEMS_COUNT": "Pending Items", "APP_ID_SHORT": "App ID", "APP_NUMBER_LABEL": "App ID", "CHECKLIST_TITLE": "Review Checklist", "CHECKLIST_SUB": "Review the essential items before approving the verification decision.", "CHECKLIST_DESC": "Review the essential items before approving the verification decision.", "COMPLETED": "Completed", "PENDING": "Pending", "DECISION_TITLE": "Decision Notes", "DECISION_SUB": "Write the decision summary and any internal notes related to it.", "DECISION_LABEL": "Review Decision Summary", "DECISION_PLACEHOLDER": "Write the final decision or notes you will rely on...", "DECISION_NOTES_TITLE": "Decision Notes", "DECISION_NOTES_DESC": "Write the decision summary and any internal notes related to it.", "REVIEW_SUMMARY_LABEL": "Review Decision Summary", "REVIEW_SUMMARY_PLACEHOLDER": "Write the final decision or notes you will rely on...", "REJECTION_LABEL": "Reason for Rejection or Request for Completion", "REJECTION_REASON_LABEL": "Reason for Rejection or Request for Completion", "REVIEWER_LABEL": "Reviewer", "INTERNAL_NOTES_LABEL": "Internal Notes", "INTERNAL_NOTES_PLACEHOLDER": "These notes are internal and will not appear outside the review.", "DOCS_SECTION": "Identity Documents Review", "DOCUMENT_PREVIEW": "Document Preview", "DOCUMENT_STATUS": "Document Status", "DOCUMENT_NOTE": "Review Note", "TOTAL_FILES": "Total Files", "DOCS_NEED_FOLLOW": "Docs Needing Follow-up", "DOC_EXPIRY": "Expiry Date", "DOC_NUMBER": "Document Number", "DOC_REVIEWED_BY": "Reviewed By", "DOC_REJECTION_REASON": "Rejection Reason", "MISSING_EXPIRY_TITLE": "Missing expiry date", "MISSING_EXPIRY_MESSAGE": "Add the document expiry date before approving this document.", "DOCUMENT_IMAGES": { "FRONT": "Front image", "BACK": "Back image", "IMAGE": "Document image" }, "REASON_REQUIRED_HELPER": "A rejection or document request should include a reason or reviewer note.", "FIELDS": { "FULL_NAME": "Full Name", "PHONE": "Phone Number", "EMAIL": "Email Address", "ADDRESS": "National Address", "VEHICLE_TYPE": "Vehicle Type", "LICENSE_NUMBER": "License Number", "ZONE": "Primary Zone" }, "ACTIONS": { "APPROVE": "Approve Driver", "REQUEST_DOCUMENTS": "Request Missing Documents", "REJECT": "Reject Driver", "APPROVE_SHORT": "Approve", "REJECT_SHORT": "Reject" }, "NO_RECOMMENDATION_REASON": "No recommendation reason was provided yet.", "STATUS_COMPLETED": "Completed", "STATUS_NEEDS_REVIEW": "Needs Review", "STATUS_REQUIRED": "Required", "BACKEND": { "CHECKLIST": { "PERSONAL_INFO": "Personal information", "VEHICLE_INFO": "Vehicle details", "NATIONAL_ID_DOCUMENT": "National ID document", "LICENSE_DOCUMENT": "Driving license", "VEHICLE_DOCUMENT": "Vehicle document", "PERSONAL_PHOTO": "Personal photo", "ZONE_SELECTION": "Primary operating zone" }, "CHECKLIST_NOTES": { "MISSING_PERSONAL_INFO_NOTE": "Missing core personal information.", "MISSING_VEHICLE_INFO_NOTE": "Missing operational vehicle details.", "MISSING_DOCUMENT_NOTE": "Required document is missing or still under review.", "MISSING_ZONE_SELECTION_NOTE": "A primary operating zone is still required.", "EXPIRED_DOCUMENT_NOTE": "The uploaded document is expired and must be renewed.", "REJECTED_DOCUMENT_NOTE": "This document was rejected and needs a corrected re-upload.", "PENDING_DOCUMENT_REVIEW_NOTE": "The document is uploaded and waiting for admin review." }, "REJECTION_REASONS": { "MISSING_PERSONAL_INFO": "Missing personal information", "MISSING_VEHICLE_INFO": "Missing vehicle information", "MISSING_DOCUMENTS": "Missing required documents", "MISSING_ZONE_SELECTION": "Primary zone is not selected", "QUALITY_ISSUE": "Document quality issue", "ZONE_MISSING": "Primary zone is missing" } }, "DYNAMIC": { "RECOMMENDATIONS": { "ACCEPT": "Verification Accepted", "CONDITIONAL": "Conditional Acceptance", "COMPLETE": "Request Completion" }, "REASONS": { "ACCEPT": "The documents are complete, and both identity and vehicle match the operational requirements.", "CONDITIONAL": "The profile is operationally close to ready, but there are still minor points that need follow-up before final approval.", "COMPLETE": "The profile still needs additional documents or clarifications before activation." }, "CHECKLIST": { "BASIC_DATA_COMPLETE": "Core profile data is complete", "VEHICLE_MATCH": "Vehicle details are matched", "NATIONAL_ID_CLEAR": "National ID image is clear", "LICENSE_VALID": "Driving license is still valid", "VEHICLE_PHOTOS_CLEAR": "Vehicle photos are clear", "SELFIE_MATCH": "Selfie matches the applicant" }, "CHECKLIST_NOTES": { "LICENSE_EXPIRING": "It expires soon and needs confirmation", "SELFIE_REVIEW": "Reviewer approval is still required" }, "REJECTION_REASONS": { "DOCUMENTS_UNCLEAR": "Documents are unclear", "DOCUMENTS_EXPIRED": "Documents are expired", "IMAGES_MISMATCH": "Images do not match", "VEHICLE_DATA_INVALID": "Vehicle data is incorrect" }, "DOCUMENTS": { "TITLES": { "NATIONAL_ID": "National ID", "LICENSE": "Driving License", "VEHICLE": "Vehicle Photo", "SELFIE": "Identity Verification Selfie" }, "STATUS": { "VALID": "Valid", "VALID_FEMININE": "Valid", "EXPIRING": "Expiring Soon", "REJECTED": "Rejected", "UNDER_REVIEW": "Under Review", "MATCHED": "Matched", "NEEDS_CONFIRMATION": "Needs Confirmation" }, "SUBTITLES": { "NATIONAL_ID": "Last update: 2026/03/12", "LICENSE": "Expires within 120 days", "VEHICLE": "Vehicle license image is available for review" }, "EXPIRY": { "RECENT_CAPTURE": "Captured recently", "BIOMETRIC_CHECK": "Biometric check" } } } }, "WORKFLOW": { "STATE_LABELS": { "BANNED": "Banned", "SUSPENDED": "Operationally Suspended", "VERIFICATION_REVIEW": "Verification Review", "PENDING_DOCUMENTS": "Pending Documents", "COMPLIANCE_REVIEW": "Compliance Review", "FINANCE_HOLD": "Financial Hold", "ACTIVE_DELIVERY": "Active Delivery", "READY_FOR_DISPATCH": "Ready for Dispatch", "READY_TO_ACTIVATE": "Ready to Rejoin", "OFFER_RESTRICTED": "Temporarily Restricted (Offers)", "LOCATION_RESTRICTED": "GPS Location Blocked", "LOGIN_LOCKED": "Login Locked" }, "SUMMARIES": { "BANNED": "The driver is fully banned from operations. Review the case before lifting the ban or keeping the account blocked.", "SUSPENDED": "The driver is currently out of operation, so the required decision is to resolve the suspension reason first and then decide whether to reactivate or keep the account suspended.", "VERIFICATION_REVIEW": "The driver is still in the verification path and should not be considered operationally ready until approval is complete.", "PENDING_DOCUMENTS": "The driver is still in the verification path and should not be considered operationally ready until approval is complete.", "COMPLIANCE_REVIEW": "This profile has an open compliance case or report, and it must be resolved before widening assignment or fully reactivating the account.", "FINANCE_HOLD": "There is a financial hold or unresolved COD amount that must be cleared before a new payout or full operational trust can be restored.", "ACTIVE_DELIVERY": "The driver is inside a live task right now, so the current focus should remain on execution monitoring, SLA, and fast support only.", "READY_FOR_DISPATCH": "The driver is active and currently ready, and the supervisor's role here is mainly monitoring and preserving readiness without new blockers.", "READY_TO_ACTIVATE": "The driver is verified but currently outside the schedule, and can be returned to operations after a quick check on operational and financial readiness.", "OFFER_RESTRICTED": "The driver is temporarily blocked from receiving offers after exceeding rejection or cancellation limits. The driver app shows a blocked screen.", "LOCATION_RESTRICTED": "GPS location updates are administratively blocked. The driver cannot receive new offers until unblocked.", "LOGIN_LOCKED": "Driver login is locked. Review the lock reason in Support or unlock from profile actions." }, "NEXT_STEPS": { "BANNED": "Review the ban reason and only unban after compliance and document checks are clear.", "SUSPENDED": "Review the suspension reason first, then decide whether to reactivate or keep the account suspended.", "VERIFICATION_REVIEW": "Review the critical items and approve the final verification decision.", "PENDING_DOCUMENTS": "Request the missing or unclear documents, then return the profile for review.", "COMPLIANCE_REVIEW": "Review the open case and decide whether monitoring is enough or whether suspension or escalation is needed.", "FINANCE_HOLD": "Review finance first, then clear the hold if settlement is complete.", "ACTIVE_DELIVERY": "Monitor the current task and open support only when there is an actual delay or complaint.", "READY_FOR_DISPATCH": "No urgent action is needed now; monitor the zone and assign tasks as needed.", "READY_TO_ACTIVATE": "Return the driver to the assignment queue after a quick review of the zone, balance, and open tickets.", "OFFER_RESTRICTED": "Review the restriction in Operations, then clear all restrictions if appropriate.", "LOCATION_RESTRICTED": "Open Operations and unblock location updates after verifying the reason.", "LOGIN_LOCKED": "Review the lock reason, then unlock login from profile actions." }, "QUEUE_LABELS": { "BANNED": "Ban Review Queue", "SUSPENDED": "Suspension & Reactivation Queue", "VERIFICATION_REVIEW": "Verification Approval Queue", "PENDING_DOCUMENTS": "Document Completion Queue", "COMPLIANCE_REVIEW": "Incidents & Reports Queue", "FINANCE_HOLD": "COD & Settlements Queue", "ACTIVE_DELIVERY": "Live Monitoring Queue", "READY_FOR_DISPATCH": "Ready Drivers Queue", "READY_TO_ACTIVATE": "Activation & Preparation Queue", "OFFER_RESTRICTED": "Offer Restriction Queue", "LOCATION_RESTRICTED": "Location Block Queue", "LOGIN_LOCKED": "Login Lock Queue" }, "READINESS_LABELS": { "FULLY_STOPPED": "Fully Stopped", "BLOCKED_UNTIL_APPROVAL": "Blocked Until Approval", "BLOCKED_BY_COMPLIANCE": "Blocked by Compliance", "BLOCKED_BY_OFFERS": "Temporarily Restricted (Offers)", "BLOCKED_BY_LOCATION": "GPS Location Blocked", "BLOCKED_BY_LOGIN_LOCK": "Login Locked", "PARTIALLY_READY": "Partially Ready", "WORKING_NOW": "Working Now", "FULLY_READY": "Fully Ready", "READY_TO_REJOIN": "Ready to Rejoin", "READY_WITH_MONITORING": "Ready with Monitoring" }, "OWNER_TEAMS": { "COMPLIANCE_AND_OPERATIONS": "Compliance + Operations", "VERIFICATION_TEAM": "Verification Team", "COMPLIANCE_TEAM": "Compliance Team", "FINANCE_AND_OPERATIONS": "Finance + Operations", "LIVE_OPERATIONS": "Live Operations", "OPERATIONS": "Operations" }, "ITEMS": { "VERIFICATION_PENDING": "The profile is not verified yet and should not be opened for assignment.", "ACCOUNT_SUSPENDED": "The account is currently suspended, so no new tasks or payouts should be assigned.", "ACCOUNT_BANNED": "The account is banned and fully blocked from receiving new operational access.", "FINANCE_HOLD": "There is a financial hold or unresolved COD amount that must be cleared before any new payout.", "COMPLIANCE_CASE": "There is an open compliance case or report that requires a decision before normal operation can resume.", "DOCUMENTS_EXPIRING": "Some documents are close to expiry and should be followed up before they turn into a hard stop.", "DOCUMENT_UNDER_REVIEW": "There is a document or identity image under manual review.", "PERFORMANCE_ALERT": "Driver performance needs follow-up before increasing operational load.", "SUPPORT_FOLLOWUPS": "There are {{count}} support follow-ups pending on this driver.", "SUPPORT_FOLLOWUPS_GENERIC": "There are open support follow-ups pending on this driver.", "MISSING_DOCUMENTS": "Required documents are missing or unclear.", "OFFER_RESTRICTED": "The driver is temporarily blocked from receiving offers after exceeding rejection or cancellation limits.", "LOCATION_UPDATES_BLOCKED": "GPS location updates are administratively blocked and new offers cannot be assigned.", "LOGIN_LOCKED": "Driver login is locked until the case is reviewed." }, "ALERTS": { "OFFER_RESTRICTION_ACTIVE": "Offer restriction active — driver app shows blocked state.", "READY_FOR_DISPATCH": "Driver is ready to receive new tasks.", "DRIVER_ON_ACTIVE_MISSION": "Driver is on an active mission now.", "DRIVER_OFFLINE_BUT_APPROVED": "Driver is verified but currently offline." }, "ACTION_LABELS": { "APPROVE_VERIFICATION": "Approve Verification", "REQUEST_DOCUMENTS": "Request Documents", "CLEAR_FINANCE_HOLD": "Clear Financial Hold", "CLEAR_DRIVER_RESTRICTIONS": "Clear All Restrictions", "SUSPEND_DRIVER": "Suspend Driver", "REACTIVATE_DRIVER": "Reactivate Driver", "BAN_DRIVER": "Ban Driver", "UNBAN_DRIVER": "Unban Driver", "MARK_READY_FOR_DISPATCH": "Return to Dispatch", "OPEN_OPERATIONS": "Open Operations", "OPEN_SUPPORT": "Open Support", "OPEN_FINANCE": "Open Finance", "REVIEW_COMPLIANCE": "Review Compliance" }, "ACTION_HELPERS": { "APPROVE_VERIFICATION": "Moves the driver to activation readiness instead of keeping the profile suspended.", "REQUEST_DOCUMENTS": "Keeps the driver outside operations until missing items are completed.", "CLEAR_FINANCE_HOLD": "Resets the local hold and returns the profile to a more stable state.", "CLEAR_DRIVER_RESTRICTIONS": "Clears account, offer, and location restrictions when the driver is otherwise approved.", "SUSPEND_DRIVER": "Use only when there is a real operational or compliance risk.", "REACTIVATE_DRIVER": "Returns the driver to standby mode, not direct assignment.", "BAN_DRIVER": "Fully blocks the driver from operational access until reviewed.", "UNBAN_DRIVER": "Lifts the ban and returns the driver to standby when eligible.", "MARK_READY_FOR_DISPATCH": "Moves the driver back into operational readiness.", "OPEN_OPERATIONS": "Review current zone load and assignment context first.", "OPEN_SUPPORT": "Review open tickets and support context tied to the driver.", "OPEN_FINANCE": "Review balances, dues, and failed records before acting.", "REVIEW_COMPLIANCE": "Open incidents and evidence before making the decision." } }, "ACTION_NOTES": { "MANUAL_SUSPEND": "The driver was manually suspended from the admin panel until the case is reviewed.", "REVIEW_REACTIVATE": "The driver was returned to standby after an initial profile review.", "VERIFICATION_APPROVED": "Verification was approved and the driver was returned to the operational readiness queue.", "DOCUMENTS_REQUESTED": "The profile was sent back for extra documents before final approval.", "FINANCE_HOLD_CLEARED": "The financial hold was cleared locally and the profile was returned to operational review.", "DRIVER_SUSPENDED": "The driver was operationally suspended until the open case is reviewed.", "ACCOUNT_REACTIVATED": "The account was reactivated and the driver was returned to standby instead of direct assignment.", "READY_FOR_DISPATCH": "The driver was moved to the operational readiness queue and can receive new tasks." }, "PREVIEW": { "TASK_TITLE": "Task Details {{id}}", "INCIDENT_TITLE": "Case Details {{id}}", "TASK_SUMMARY": "Task Summary", "TASK_VENDOR": "Vendor", "TASK_ZONE": "Zone", "TASK_DURATION": "Duration", "TASK_COD": "COD", "PICKUP": "Pickup", "TRANSIT": "Transit", "DELAY": "Delay:", "EVIDENCE_ALT": "Incident evidence", "ACTION_REASSIGN": "Reassign Task", "ACTION_ESCALATE": "Urgent Escalation", "ACTION_RESOLVE": "Close Case as Resolved", "ACTION_SUSPEND": "Suspend Driver", "ACTION_REQUEST_DOCS": "Request Documents" }, "ACTIONS": { "TRACK_TASKS": "Track Tasks", "LOCK_LOGIN": "Lock Login", "UNLOCK_LOGIN": "Unlock Login" }, "STATUS": { "COMPLIANCE_ISSUE": "Compliance Issue", "LOGIN_LOCKED": "Login locked" }, "LOAD_ERROR_TITLE": "We couldn't load this driver profile", "LOAD_ERROR_DESC": "The driver detail page is now backend-first, so the page will only render after a valid admin response. Try again or go back to the drivers list.", "BACK_TO_DRIVERS": "Back to Drivers", "HERO": { "BACKEND_FIRST": "Backend-first driver file", "PHONE": "Phone", "ZONE": "Zone", "LICENSE": "License", "LAST_SEEN": "Joined", "JOINED_AT": "Joined At", "ACTIVE_TASKS": "Active / completed", "OPERATIONAL_GATE": "Operational gate", "PROFILE_COMPLETION": "Profile completion", "MISSING_REQUIREMENTS": "Missing requirements", "NO_BLOCKERS": "No hard blockers", "NO_BLOCKERS_DESC": "Backend readiness shows no required blocker for this profile.", "REVIEW_NOTE": "Review note", "NEXT_STEP": "Next step", "BLOCKERS": "Blockers", "ALERTS": "Alerts", "LIFECYCLE": "Lifecycle", "OVERVIEW_GATE_DESC": "Readiness, review and finance state are calculated from the backend response.", "LOGIN_LOCK_NOTICE": "Driver login is locked.", "LOGIN_LOCK_NOTICE_WITH_TIME": "Driver login is locked since {{lockedAt}}.", "LOGIN_LOCK_NOTICE_WITH_REASON": "Driver login is locked: {{reason}}", "LOGIN_LOCK_NOTICE_WITH_REASON_AND_TIME": "Driver login is locked since {{lockedAt}}: {{reason}}" }, "OVERVIEW": { "PERSONAL_INFO_TITLE": "Personal Information", "PERSONAL_INFO_DESC": "Core identity and contact details pulled from the backend profile.", "VEHICLE_INFO_TITLE": "Vehicle & Operations Readiness", "VEHICLE_INFO_DESC": "Operationally relevant vehicle, license, and zone data only.", "QUICK_LINKS": "Quick Links", "FULL_NAME": "Full Name", "PHONE_NUMBER": "Phone Number", "EMAIL": "Email Address", "CITY": "City", "JOINED_AT": "Joined At", "VEHICLE_TYPE": "Vehicle Type", "LICENSE_NUMBER": "License Number", "ZONE": "Primary Zone", "NO_RECENT_NOTES": "No recent notes.", "QUICK_SUMMARY_TITLE": "Driver Summary", "QUICK_SUMMARY_DESC": "Operational snapshot from the latest driver profile data.", "SIGNALS": "Signals", "ALERTS_TITLE": "Alerts & Review Notes", "ALERTS_DESC": "Open blockers and follow-up signals for this driver.", "NO_ALERTS": "No active alerts", "NO_ALERTS_DESC": "This profile is clear outside routine monitoring.", "NOTES_HISTORY": "Notes History" }, "LIFECYCLE": { "APPLICATION": { "LABEL": "Application", "DESCRIPTION": "Request intake and profile creation", "METRIC": "Profile received" }, "VERIFICATION": { "LABEL": "Verification", "DESCRIPTION": "Documents and identity checks" }, "ACTIVATION": { "LABEL": "Activation", "DESCRIPTION": "Account and vehicle readiness", "METRIC_ACTIVE": "Activated", "METRIC_PENDING": "Pending approval" }, "OPERATIONS": { "LABEL": "Operations", "DESCRIPTION": "Daily tasks and zones", "METRIC_ON_MISSION": "On mission", "METRIC_ACTIVE": "Active", "METRIC_PAUSED": "Temporarily paused", "METRIC_SUSPENDED": "Suspended" }, "FINANCE": { "LABEL": "Finance & Compliance", "DESCRIPTION": "COD, risk, and alerts", "METRIC_URGENT": "Urgent intervention", "METRIC_MONITORING": "Needs follow-up", "METRIC_HEALTHY": "Healthy" } } } }, "ADMIN_USERS": { "TITLE": "Access Directory", "DESC": "Manage super admin staff, vendor teams, drivers, and customers from one local access and communication directory.", "OPEN_EMAIL_CENTER": "Email Center", "OPEN_ROLES_MANAGEMENT": "Roles Management", "ACCESS_HUB": { "BADGE": "Roles and permissions", "TITLE": "Open permission management from the users page", "DESC": "Review role presets, permission coverage, and system versus custom roles here, then jump into the full management screen when needed.", "OPEN": "Open Roles Management", "STATS": { "ROLES": "Total roles", "PERMISSIONS": "Total permissions", "SYSTEM_ROLES": "System roles", "CUSTOM_ROLES": "Custom roles" } }, "ADD_ADMIN": "Invite Admin", "ADD_IDENTITY": "Add Identity", "SEARCH_PLACEHOLDER": "Search by name, email, team, or department...", "EMPTY_TITLE": "No admin users found", "EMPTY_MESSAGE": "Try clearing the active filters or create a new admin access record.", "KPI": { "TOTAL": "Total Admins", "ACTIVE": "Active Access", "INVITED": "Pending Invites", "SUSPENDED": "Suspended Access", "MFA_GAPS": "MFA Gaps", "CUSTOM_ACCESS": "Custom Access", "OPERATIONAL": "Operational Identities", "VENDOR_PANEL": "Vendor Panel Identities", "EXTERNAL": "External Accounts" }, "AUDIENCE": { "ALL": "All audiences", "SUPER_ADMIN": "Super admin", "VENDOR_NETWORK": "Vendor network", "DRIVERS": "Drivers", "CUSTOMERS": "Customers" }, "FILTERS": { "ALL": "All", "STATUS": "Status", "ACCESS_LEVEL": "Access level", "ROLE": "Role preset", "TEAM": "Team", "PANEL": "Panel scope", "PERSONA": "Persona", "VENDOR": "Vendor", "BRANCH": "Branch", "ACTIVE_COUNT": "active filters", "RESET": "Reset filters" }, "TABLE": { "ADMIN": "Admin", "IDENTITY": "Identity", "PERSONA": "Persona", "ROLE": "Role", "TEAM": "Team", "SCOPE": "Scope", "LAST_LOGIN": "Last login", "STATUS": "Status", "SECURITY": "Security", "CUSTOM_ACCESS": "custom" }, "STATUS": { "ACTIVE": "Active", "INVITED": "Invited", "SUSPENDED": "Suspended", "INACTIVE": "Inactive" }, "INVITE": { "DRAFT": "Draft", "PENDING": "Pending", "ACCEPTED": "Accepted", "EXPIRED": "Expired" }, "ACCESS_LEVEL": { "FULL": "Full control", "RESTRICTED": "Restricted", "OBSERVER": "Observer" }, "FIELDS": { "FULL_NAME": "Full name", "EMAIL": "Email", "PHONE": "Phone", "DEPARTMENT": "Department", "TEAM": "Team", "ROLE_PRESET": "Role preset", "ACCESS_LEVEL": "Access level", "STATUS": "Status", "INVITE_STATE": "Invite state", "MFA": "Multi-factor authentication", "PERSONA": "Persona type", "PANEL_SCOPE": "Panel scope", "ENTITY_ID": "Entity ID", "VENDOR": "Vendor", "BRANCH": "Branch", "REGION": "Region", "CITY": "City", "REPLY_TO": "Reply-to", "PREFERRED_LOCALE": "Preferred locale", "NOTIFICATION_EMAILS": "Notification emails", "ESCALATION_EMAILS": "Escalation emails", "NOTES": "Notes" }, "ACTIONS": { "RESET_PRESET": "Reset to preset", "RESEND_INVITE": "Resend invite", "REACTIVATE": "Reactivate", "SUSPEND": "Suspend access", "SAVE": "Save changes", "BACK_TO_LIST": "Back to directory", "DUPLICATE": "Duplicate role", "CREATE_USER_DESC": "Create a login account and attach it to an access role", "ADD_USER": "Add User", "ADDING_USER": "Adding user..." }, "SECURITY": { "MFA_ON": "MFA enabled", "MFA_OFF": "MFA missing", "LAST_LOGIN": "Last login", "INVITED_BY": "Invited by", "INVITED_AT": "Invited at", "ACCEPTED_AT": "Accepted at", "NEVER": "Never", "VERIFICATION": "Verification", "PASSWORD_STATE": "Password state", "PASSWORD_TEMPORARY": "Temporary", "PASSWORD_CHANGED": "Changed", "RESET_TEMPORARY_PASSWORD": "Reset temporary password", "RESET_PASSWORD_PLACEHOLDER": "New temporary password", "RESET_BUTTON": "Reset" }, "ROLES_MANAGEMENT": { "TITLE": "Roles & Permissions Management", "SUBTITLE": "Create and update access roles and define each role's permissions across the system.", "BADGES": { "SYSTEM": "System", "CUSTOM": "Custom" }, "CARDS": { "PERMISSIONS": "Permissions", "USERS": "Users", "LEVEL": "Level", "SCOPE": "Scope:" }, "MATRIX": { "SECTION": "Section" }, "CREATE": { "TITLE": "Create a new custom role", "SUBTITLE": "Choose the role name and access level, then refine permissions from the permission matrix.", "NAME": "Role name", "NAME_PLACEHOLDER": "Example: Content Manager", "DESCRIPTION": "Description", "DESCRIPTION_PLACEHOLDER": "A short role description...", "ACCESS_LEVEL": "Access level", "PANEL_SCOPE": "Panel scope", "CREATE_ROLE": "Create role" }, "ACTIONS": { "CREATE_ROLE": "Create role", "DELETE_ROLE": "Delete role", "SAVE_CHANGES": "Save changes", "CLOSE": "Close", "CANCEL": "Cancel", "SAVING": "Saving...", "CREATING_ROLE": "Creating role..." }, "MESSAGES": { "LOAD_ROLES_FAILED": "Unable to load roles right now.", "LOAD_PERMISSIONS_FAILED": "Unable to load permissions right now.", "SAVE_SUCCESS": "Role permissions saved successfully.", "SAVE_FAILED": "Unable to save role permissions right now.", "CREATE_SUCCESS": "Role created successfully.", "CREATE_FAILED": "Unable to create the role right now.", "DELETE_FAILED": "Unable to delete the role right now." }, "ERROR_CODES": { "ROLE_NAME_ALREADY_EXISTS": "This role name is already in use.", "ROLE_IN_USE": "This role cannot be deleted because it is currently assigned." } }, "DETAIL": { "TITLE": "Identity Access Profile", "SUBTITLE": "Identity, assignments, communication controls, and persona-aware access design.", "BREADCRUMB": "Access profile", "NOT_FOUND": "Identity not found", "NOT_FOUND_DESC": "The requested directory record is not available in the local access registry.", "NEW_USER": "New identity", "EMAIL_PENDING": "Email not set yet", "IDENTITY_BADGE": "Identity", "IDENTITY_TITLE": "Identity profile", "IDENTITY_DESC": "Primary contact details, department ownership, and persona classification.", "ASSIGNMENT_BADGE": "Assignments", "ASSIGNMENT_TITLE": "Entity and branch assignment", "ASSIGNMENT_DESC": "Connect the identity to the correct vendor, branch, or external account scope.", "ACCESS_BADGE": "Access model", "ACCESS_TITLE": "Role, status, and access posture", "ACCESS_DESC": "Use hybrid presets with custom overrides for operators, or lightweight profiles for external accounts.", "COMMUNICATION_BADGE": "Communication profile", "COMMUNICATION_TITLE": "Email routing and notification posture", "COMMUNICATION_DESC": "Control reply-to behavior, escalation contacts, and notification opt-in flags for each identity.", "PERMISSIONS_BADGE": "Permission matrix", "PERMISSIONS_TITLE": "Operational permission matrix", "PERMISSIONS_DESC": "Permission domains inherit from the selected preset, then override specific actions as needed.", "FEATURES_BADGE": "Feature access", "FEATURES_TITLE": "Account feature toggles", "FEATURES_DESC": "External identities use product and communication toggles instead of the full admin permission matrix.", "SECURITY_BADGE": "Security posture", "SECURITY_TITLE": "Security checkpoints", "SECURITY_DESC": "Track MFA readiness, invitation history, and recent activity.", "SUMMARY_BADGE": "Override summary", "SUMMARY_TITLE": "Effective access summary", "SUMMARY_DESC": "A fast snapshot of the current preset and custom access drift.", "EFFECTIVE_PERMISSIONS": "effective permissions", "GRANTED_OVERRIDES": "granted overrides", "REVOKED_OVERRIDES": "revoked overrides", "CUSTOM_TOTAL": "custom changes", "ACTIVE_ACCESS_POSTURE": "Active Access Posture", "TEMPORARY_PASSWORD": "Temporary password", "VERIFIED_PASSWORD": "Verified password", "NOTIFICATION_RECIPIENTS": "notification recipients", "MFA_HINT": "Use this to reflect whether the admin completed secure enrollment.", "AUDIT": "Audit Log", "AUDIT_BADGE": "Audit log", "AUDIT_TITLE": "Access history", "AUDIT_DESC": "Recent role, scope, status, and permission changes.", "AUDIT_EMPTY": "No access audit entries yet.", "AUDIT_BY": "By {{name}}", "AUDIT_SYSTEM": "System" }, "SCOPE": { "GLOBAL": "Global panel", "DIRECTORY": "Entity-linked" }, "PANELS": { "SUPER_ADMIN_PANEL": "Super admin panel", "VENDOR_PANEL": "Vendor panel", "DRIVER_APP": "Driver app", "CUSTOMER_APP": "Customer app" }, "PERSONAS": { "SUPER_ADMIN_MANAGER": "Super admin manager", "SUPER_ADMIN_STAFF": "Super admin staff", "VENDOR_OWNER": "Vendor owner", "VENDOR_COMPANY_MANAGER": "Vendor company manager", "VENDOR_BRANCH_MANAGER": "Vendor branch manager", "VENDOR_BRANCH_EMPLOYEE": "Vendor branch employee", "VENDOR_FINANCE": "Vendor finance", "VENDOR_SUPPORT": "Vendor support", "DRIVER": "Driver account", "CUSTOMER": "Customer account" }, "VERIFICATION": { "VERIFIED": "Verified", "PENDING": "Pending", "UNDER_REVIEW": "Under review", "SUSPENDED": "Suspended", "NOT_REQUIRED": "Not required" }, "LOCALE": { "AR": "Arabic", "EN": "English", "BILINGUAL": "Bilingual" }, "COMMUNICATION_FLAGS": { "ACCESS_INVITES": { "LABEL": "Access invites", "DESC": "Invitation and access reset traffic for operational identities." }, "BRANCH_ALERTS": { "LABEL": "Branch alerts", "DESC": "Operational updates, branch coverage changes, and staff access changes." }, "DISPATCH_NOTIFICATIONS": { "LABEL": "Dispatch notifications", "DESC": "Driver dispatch status changes, assignment updates, and live routing notices." }, "COMPLIANCE_EMAILS": { "LABEL": "Compliance emails", "DESC": "Verification follow-up, document requests, and compliance escalations." }, "FINANCE_DIGESTS": { "LABEL": "Finance digests", "DESC": "Settlement summaries, payout alerts, and balance reviews." }, "SUPPORT_ESCALATIONS": { "LABEL": "Support escalations", "DESC": "High-priority support routing and service recovery follow-up." }, "ORDER_UPDATES": { "LABEL": "Order issue updates", "DESC": "Order issues, refund progress, and case-level communication updates." }, "MARKETING_OPT_IN": { "LABEL": "Marketing opt-in", "DESC": "Allow marketing and reactivation communication for customer accounts." } }, "FEATURE_TOGGLES": { "DRIVER_DISPATCH": { "LABEL": "Dispatch notifications", "DESC": "Allow route dispatch, mission changes, and pickup readiness notifications." }, "DRIVER_COMPLIANCE": { "LABEL": "Compliance reminders", "DESC": "Deliver document expiry reminders and verification follow-up emails." }, "DRIVER_FINANCE": { "LABEL": "Finance digests", "DESC": "Enable payout and COD summary digests for driver accounts." }, "CUSTOMER_MARKETING": { "LABEL": "Marketing outreach", "DESC": "Allow campaign and lifecycle marketing messages for the customer account." }, "CUSTOMER_ESCALATION": { "LABEL": "Support escalations", "DESC": "Send escalated support updates and service recovery communication." }, "CUSTOMER_ISSUES": { "LABEL": "Order issue updates", "DESC": "Notify the customer about refunds, disputes, and order issue progress." } }, "PERMISSIONS": { "ACTIONS": { "VIEW": "View", "CREATE": "Create", "EDIT": "Edit", "APPROVE": "Approve", "EXPORT": "Export", "MANAGE_SETTINGS": "Manage settings" }, "GROUPS": { "DASHBOARD": { "TITLE": "Dashboard", "DESC": "Executive insights, KPI cards, and operational health reporting." }, "VENDORS": { "TITLE": "Vendors", "DESC": "Vendor review, onboarding actions, and compliance follow-up." }, "CATALOG": { "TITLE": "Catalog", "DESC": "Master data, brand controls, and category governance." }, "ORDERS": { "TITLE": "Orders", "DESC": "Order supervision, exceptions, and resolution workflows." }, "CUSTOMERS": { "TITLE": "Customers", "DESC": "Customer health, trust flags, and retention visibility." }, "DRIVERS": { "TITLE": "Drivers", "DESC": "Driver readiness, verification, and operational action rights." }, "DISPUTES": { "TITLE": "Disputes", "DESC": "Case review, escalation, and approval authority." }, "FINANCES": { "TITLE": "Finances", "DESC": "Reconciliation, settlements, finance controls, and policy changes." }, "USERS_ACCESS": { "TITLE": "Users & Access", "DESC": "Admin user lifecycle, role presets, and access controls." }, "EMAIL_CENTER": { "TITLE": "Email Center", "DESC": "Operational email routing, templates, and sender profiles." }, "SYSTEM": { "TITLE": "System", "DESC": "Platform-wide configuration and sensitive control surfaces." }, "VENDOR_DASHBOARD": { "TITLE": "Vendor dashboard", "DESC": "Branch and company KPI views for vendor operators." }, "VENDOR_ORDERS": { "TITLE": "Vendor orders", "DESC": "Vendor-side order flow, approvals, and operational exports." }, "VENDOR_CATALOG": { "TITLE": "Vendor catalog", "DESC": "Vendor-owned assortment, listing edits, and item publishing." }, "VENDOR_BRANCH_TEAM": { "TITLE": "Branch team", "DESC": "Branch roster management, staffing access, and local settings." }, "VENDOR_FINANCE": { "TITLE": "Vendor finance", "DESC": "Vendor wallet, settlement visibility, and finance settings." }, "VENDOR_SUPPORT": { "TITLE": "Vendor support", "DESC": "Issue handling, support visibility, and ticket exports." }, "VENDOR_SETTINGS": { "TITLE": "Vendor settings", "DESC": "Vendor panel settings, operational preferences, and configuration." } } }, "PRESETS": { "SUPER_ADMIN": { "NAME": "Super Admin", "DESC": "Full platform authority across every domain, including access and system settings." }, "OPERATIONS_LEAD": { "NAME": "Operations Lead", "DESC": "Strong operational control across vendors, orders, customers, and drivers." }, "RISK_ADMIN": { "NAME": "Risk Admin", "DESC": "Focused access for disputes, approvals, and trust-sensitive decisions." }, "FINANCE_ADMIN": { "NAME": "Finance Admin", "DESC": "Finance-first visibility and approval power for settlements and pricing controls." }, "SUPPORT_ADMIN": { "NAME": "Support Admin", "DESC": "Read-heavy support access with limited customer and order interventions." }, "VENDOR_OWNER": { "NAME": "Vendor Owner", "DESC": "Top-level vendor panel control across company scope, finance visibility, and branch access." }, "VENDOR_COMPANY_MANAGER": { "NAME": "Vendor Company Manager", "DESC": "Company-wide operational control for branches, orders, and catalog execution." }, "VENDOR_BRANCH_MANAGER": { "NAME": "Vendor Branch Manager", "DESC": "Branch-scoped management over local staff, orders, and service delivery." }, "VENDOR_BRANCH_EMPLOYEE": { "NAME": "Vendor Branch Employee", "DESC": "Local branch operator with limited edits and no company-level settings access." }, "VENDOR_FINANCE_MANAGER": { "NAME": "Vendor Finance Manager", "DESC": "Vendor finance visibility with settlement controls and restricted operational scope." }, "VENDOR_SUPPORT_MANAGER": { "NAME": "Vendor Support Manager", "DESC": "Support-first vendor persona for tickets, escalations, and service follow-up." }, "DRIVER_ACCOUNT": { "NAME": "Driver Account", "DESC": "External driver identity using communication preferences and feature toggles." }, "CUSTOMER_ACCOUNT": { "NAME": "Customer Account", "DESC": "External customer identity focused on communication routing and lifecycle access." } }, "MESSAGES": { "LOAD_FAILED": "Unable to load admin users right now.", "LOAD_ROLES_FAILED": "Unable to load available roles right now.", "CREATE_USER_SUCCESS": "Admin user created successfully." }, "CREATE": { "ERROR_CODES": { "DUPLICATE_EMAIL": "This email address is already in use.", "EMAIL_ALREADY_EXISTS": "This email address is already in use.", "INVALID_ROLE": "The selected role is invalid." } } }, "EMAIL_CENTER": { "TITLE": "Email Center", "DESC": "Configure sender profiles, persona-based routing, recipient builders, and bilingual workflow previews.", "OPEN_ADMIN_USERS": "Access Directory", "KPI": { "TOTAL_RULES": "Workflow rules", "ENABLED": "Enabled rules", "SENDER_PROFILES": "Sender profiles", "ROUTED_RULES": "Routed rules", "DIRECTORY_DRIVEN": "Directory-driven rules", "AUDIENCE_COVERAGE": "Audience coverage" }, "AUDIENCE": { "BADGE": "Audience routing", "TITLE": "Persona-aware workflow coverage", "DESC": "Switch between super admin, vendor, driver, and customer routing scenarios.", "ALL": "All audiences" }, "STATUS": { "PRIMARY": "Primary", "SECONDARY": "Secondary", "BACKUP": "Backup" }, "LOCALE": { "BILINGUAL": "Bilingual", "ARABIC": "Arabic", "ENGLISH": "English" }, "SENDER_PROFILES": { "BADGE": "Sender profiles", "TITLE": "Operational sender stack", "DESC": "Reusable from-address identities for admin notifications and operational workflows.", "REPLY_TO": "Reply-to", "LOCALE": "Locale mode", "DEFAULT": "Default sender", "READ_ONLY": "Backend-owned" }, "PROFILES": { "OPS_PRIMARY": "Primary sender for platform-wide operational and access messages.", "OPS_PRIMARY_NAME": "Operations Primary", "RISK_DESK": "Dedicated sender for risk, compliance, and escalation workflows.", "RISK_DESK_NAME": "Risk Desk", "VENDOR_NETWORK": "Dedicated sender for vendor network onboarding, branch access, and routing updates.", "VENDOR_NETWORK_NAME": "Vendor Network", "FINANCE_DIGEST": "Finance-safe sender for settlement summaries and reconciliation digests.", "FINANCE_DIGEST_NAME": "Finance Digest" }, "WORKFLOWS": { "BADGE": "Workflow rules", "TITLE": "Persona-based email workflows", "DESC": "Review enabled rules, audience scope, sender profile, and routing strategy from one place.", "ENABLED": "Enabled", "DISABLED": "Disabled" }, "CONFIG": { "BADGE": "Rule configuration" }, "PERSONAS": { "BADGE": "Persona scope", "TITLE": "Persona targeting", "DESC": "Limit each rule to the personas that should receive or influence the workflow." }, "RECIPIENTS": { "BADGE": "Recipient builder", "TITLE": "Directory recipient targets", "DESC": "Build To, CC, and BCC groups from access-directory identities instead of hardcoded emails." }, "STATIC_RECIPIENTS": { "BADGE": "Static recipients", "TITLE": "Manual recipients", "DESC": "Always include these fixed recipients in addition to directory-driven routing." }, "FALLBACK": { "BADGE": "Fallback routing", "TITLE": "Fallback recipients", "DESC": "Use fallback contacts when no directory target is resolved for the selected scope." }, "RESOLVED": { "BADGE": "Resolved preview", "EMPTY": "No recipients resolved", "REFRESHING": "Refreshing preview", "WARNINGS": "Warnings" }, "BRANCH_SCOPE": { "ALL_BRANCHES": "All branches", "ASSIGNED_BRANCH": "Assigned branch", "SPECIFIC_BRANCH": "Specific branch" }, "FILTERS": { "ALL_VENDORS": "All vendors", "ALL_BRANCHES": "All branches" }, "FIELDS": { "ENABLED": "Rule state", "SENDER_PROFILE": "Sender profile", "TO": "Static To", "CC": "Static CC", "BCC": "Static BCC", "OWNER": "Workflow owner", "ESCALATION": "Escalation owner", "AUDIENCE": "Audience", "PANEL_SCOPE": "Panel scope", "ENTITY_ID": "Entity ID", "VENDOR": "Vendor", "BRANCH": "Branch", "BRANCH_SCOPE": "Branch scope mode", "FALLBACK_TO": "Fallback To", "FALLBACK_CC": "Fallback CC", "FALLBACK_BCC": "Fallback BCC", "DIRECTORY_TO": "Directory To", "DIRECTORY_CC": "Directory CC", "DIRECTORY_BCC": "Directory BCC" }, "ACTIONS": { "SAVE": "Save rule", "SAVING": "Saving...", "TEST_SEND": "Test send", "SENDING_TEST": "Sending test...", "EXPAND": "Expand", "COLLAPSE": "Collapse" }, "MESSAGES": { "SAVE_SUCCESS": "Rule settings saved successfully and synced with the backend.", "TEST_SEND_SUCCESS": "Test Send executed successfully and logged." }, "AUTOMATION": { "LIVE": "Live automation", "MANUAL_ONLY": "Manual only" }, "LOADING": { "TITLE": "Loading email center", "DESC": "Fetching workflow rules, sender profiles, and dispatch history from the backend." }, "TEST_SEND": { "BADGE": "Test send", "LAST_RESULT": "Last test result" }, "DISPATCH_STATUS": { "SENT": "Sent", "FAILED": "Failed", "SKIPPED": "Skipped" }, "SOURCES": { "TEST_SEND": "Test send", "SYSTEM_EVENT": "System events", "VENDOR_AUTOMATION_LIVE": "Vendor automation live", "VENDOR_AUTOMATION_LEGACY": "Vendor automation legacy" }, "HISTORY": { "BADGE": "Dispatch history", "TITLE": "Recent email dispatches", "DESC": "Track test sends and live automation deliveries with backend-backed audit history.", "RULE": "Rule", "SOURCE": "Source", "STATUS": "Status", "DATE_FROM": "Date from", "DATE_TO": "Date to", "ALL_RULES": "All rules", "ALL_SOURCES": "All sources", "ALL_STATUSES": "All statuses", "CLEAR_FILTERS": "Clear filters", "LOADING": "Loading dispatch history...", "EMPTY_TITLE": "No dispatches found", "EMPTY_DESC": "No email dispatches match the current filters yet.", "RECIPIENTS": "recipients", "NO_DISPATCH": "No dispatch yet" }, "PREVIEW": { "BADGE": "Template preview", "TITLE": "Live bilingual preview", "DESC": "Review subjects, body copy, and dynamic variables without opening a template builder.", "ENGLISH": "English", "ARABIC": "Arabic", "SUBJECT": "Subject", "BODY": "Body", "VARIABLES": "Available variables", "SENDER": "Current sender", "NO_VARIABLES": "No variables used in this template." }, "CATEGORIES": { "ACCESS": "Access control", "OPERATIONS": "Operations", "RISK": "Risk & trust", "FINANCE": "Finance", "VENDOR_NETWORK": "Vendor network", "DRIVER_NETWORK": "Driver operations", "DRIVERS": "Driver operations", "CUSTOMER_CARE": "Customer care", "CUSTOMER_ORDERS": "Customer Orders", "VENDOR_ORDERS": "Vendor Orders", "VENDOR_LIFECYCLE": "Vendor Lifecycle", "SUPPORT": "Support & cases" }, "CADENCE": { "INSTANT": "Instant", "BATCH_15": "15-minute batch", "DAILY": "Daily digest", "WEEKLY": "Weekly" }, "NOTES": { "ADMIN_INVITE": "Send immediately when a new admin user is invited into the control center.", "ACCESS_RESET": "Used when administrative access is reset or reissued.", "VENDOR_REVIEW": "Routes new vendor review cases to the governance queue.", "DISPUTE_ESCALATION": "Escalates SLA breaches and sensitive disputes to risk leadership.", "SETTLEMENT_DIGEST": "Daily finance digest for payout, reconciliation, and blocked exposure review.", "SUPER_ADMIN_ACCESS_INVITE": "Notify invited super admin identities and their owning managers when access is provisioned.", "VENDOR_BRANCH_INVITE": "Trigger when a branch operator or branch manager receives a new vendor-panel invitation.", "BRANCH_PASSWORD_RESET": "Used for secure reset and re-activation of vendor branch credentials.", "VENDOR_FINANCE_DIGEST": "Delivers vendor payout, settlement, and balance summaries to finance stakeholders.", "DRIVER_VERIFICATION_UPDATE": "Routes verification state updates for driver identities and compliance teams.", "DRIVER_PAYOUT_ALERT": "Summarizes payout readiness, COD exposure, and balance movement for driver accounts.", "CUSTOMER_SUPPORT_ESCALATION": "Alerts customer, support, and oversight teams when a high-touch support case escalates.", "CUSTOMER_ACCOUNT_RECOVERY": "Secure recovery workflow for customer account access and follow-up support.", "CUSTOMER_ORDER_CONFIRMED": "Sends only when an order is confirmed after payment/COD placement.", "CUSTOMER_ORDER_OUT_FOR_DELIVERY": "Sends only when an order reaches OnTheWay status.", "CUSTOMER_DRIVER_ARRIVED_AT_DELIVERY": "Sends only when the driver marks arrived at customer.", "CUSTOMER_ORDER_IMPORTANT_UPDATE": "Sends only for major order/payment changes.", "VENDOR_ORDER_ACTION_REQUIRED": "Sends only for PendingVendorAcceptance orders.", "VENDOR_WEEKLY_SUMMARY": "Sends Mondays at 09:00 Africa/Cairo when the vendor had order activity last week.", "VENDOR_APPROVED": "Automatically dispatches when the vendor account is approved.", "VENDOR_PASSWORD_RESET": "Automatically dispatches when a vendor password reset is triggered." }, "EVENTS": { "ADMIN_INVITE": { "TITLE": "Admin invite", "SUBTITLE": "Onboarding invitation for new control-center admins." }, "ACCESS_RESET": { "TITLE": "Access reset", "SUBTITLE": "Secure reset and re-issue workflow for admin credentials." }, "VENDOR_REVIEW": { "TITLE": "Vendor onboarding review", "SUBTITLE": "Triggered when vendor approval needs operational follow-up." }, "DISPUTE_ESCALATION": { "TITLE": "Dispute escalation", "SUBTITLE": "Escalation workflow for high-risk or SLA-breached disputes." }, "SETTLEMENT_DIGEST": { "TITLE": "Settlement digest", "SUBTITLE": "Finance digest for payout and reconciliation oversight." }, "SUPER_ADMIN_ACCESS_INVITE": { "TITLE": "Super admin access invite", "SUBTITLE": "Provision and route new super admin access invitations." }, "VENDOR_BRANCH_INVITE": { "TITLE": "Vendor branch invite", "SUBTITLE": "Onboarding workflow for vendor branch teams and managers." }, "BRANCH_PASSWORD_RESET": { "TITLE": "Branch password reset", "SUBTITLE": "Secure reset flow for vendor panel branch credentials." }, "VENDOR_FINANCE_DIGEST": { "TITLE": "Vendor finance digest", "SUBTITLE": "Daily finance digest for vendor owners and finance roles." }, "DRIVER_VERIFICATION_UPDATE": { "TITLE": "Driver verification update", "SUBTITLE": "Verification state, document follow-up, and readiness communication." }, "DRIVER_PAYOUT_ALERT": { "TITLE": "Driver payout alert", "SUBTITLE": "Driver payout and COD readiness digest." }, "CUSTOMER_SUPPORT_ESCALATION": { "TITLE": "Customer support escalation", "SUBTITLE": "Escalated support workflow for sensitive customer cases." }, "CUSTOMER_ACCOUNT_RECOVERY": { "TITLE": "Customer account recovery", "SUBTITLE": "Recovery flow for customer access and secure re-entry." }, "CUSTOMER_ORDER_CONFIRMED": { "TITLE": "Order confirmed", "SUBTITLE": "Receipt and order confirmation for customers." }, "CUSTOMER_ORDER_OUT_FOR_DELIVERY": { "TITLE": "Order out for delivery", "SUBTITLE": "Customer update when an order is on the way." }, "CUSTOMER_DRIVER_ARRIVED_AT_DELIVERY": { "TITLE": "Driver arrived at delivery location", "SUBTITLE": "Customer email when the driver arrives at the delivery address." }, "CUSTOMER_ORDER_IMPORTANT_UPDATE": { "TITLE": "Important order update", "SUBTITLE": "Customer email for cancellation, refund, delivery failure, or payment failure." }, "VENDOR_ORDER_ACTION_REQUIRED": { "TITLE": "New order needs action", "SUBTITLE": "Vendor email only when an order is waiting for acceptance/preparation." }, "VENDOR_WEEKLY_SUMMARY": { "TITLE": "Weekly vendor summary", "SUBTITLE": "Weekly digest of vendor sales, orders, cancellations, and top products." }, "VENDOR_APPROVED": { "TITLE": "Vendor approved", "SUBTITLE": "Live automation for vendor approval." }, "VENDOR_PASSWORD_RESET": { "TITLE": "Vendor password reset", "SUBTITLE": "Live automation for vendor password reset." } }, "RECIPIENT_TARGETS": { "PRIMARY_ACCOUNT_EMAIL": "Primary account email", "VENDOR_OWNER": "Vendor owner", "VENDOR_COMPANY_MANAGER": "Vendor company manager", "BRANCH_MANAGER": "Branch manager", "BRANCH_STAFF": "Branch staff", "VENDOR_FINANCE": "Vendor finance", "VENDOR_SUPPORT": "Vendor support", "ASSIGNED_SUPER_ADMIN_MANAGER": "Assigned super admin manager", "DRIVER_ACCOUNT": "Driver account", "CUSTOMER_ACCOUNT": "Customer account" }, "EMPTY": { "TITLE": "No routing rules found", "MESSAGE": "No email rules match the current filters." } }, "MARKETING": { "SHELL": { "MAIN_TITLE": "Marketing & UI Management", "MAIN_SUBTITLE": "Control center for promotional banners, featured products, and home layout", "TITLE": "Marketing Control Center", "SUBTITLE": "Live merchandising powered by the admin marketing APIs" }, "TABS": { "COUPONS": "Coupons", "BANNERS": "Banners", "FEATURED_PRODUCTS": "Featured Products", "HOME_SECTIONS": "Home Sections", "HOME_VISIBILITY": "Home Visibility" }, "SUMMARIES": { "COUPONS": "Manage discount codes, target stores, and activation periods.", "BANNERS": "Manage active promotional banners and advertisements.", "FEATURED_PRODUCTS": "Promote specific products on the application interface.", "HOME_SECTIONS": "Control the order and sections of the home interface.", "HOME_VISIBILITY": "Enable or hide home page elements." }, "ACTIONS": { "REFRESH": "Refresh", "ACTIVATE": "Activate", "DEACTIVATE": "Deactivate", "SAVE_CHANGES": "Save changes", "EDIT": "Edit", "DELETE": "Delete" }, "COMMON": { "WORKFLOW": "Workflow", "FIELDS": { "IMAGE_URL": "Image URL", "STARTS_AT": "Starts at", "ENDS_AT": "Ends at" }, "PLACEHOLDERS": { "URL": "https://...", "GUID": "GUID", "ORDER": "1" }, "TABLE": { "SCHEDULE": "Schedule", "UPDATED": "Updated" } }, "SECTION_TYPES": { "Banners": "Banners", "Categories": "Categories", "SpecialOffers": "Special Offers", "Recommended": "Recommended", "BestSelling": "Best Selling", "Brands": "Brands", "FeaturedProducts": "Featured Products", "ExploreMore": "Explore More", "DynamicSections": "Dynamic Sections" }, "BANNERS": { "DESCRIPTION": "Create, reorder, schedule, and toggle home banners from one place.", "SEARCH_PLACEHOLDER": "Search banners...", "API_HINT": "Driven directly by", "ACTIONS": { "CREATE": "Create banner", "ADD_NEW": "Add new banner", "SAVE_CHANGES": "Save Changes", "ADD_BANNER": "Add Banner" }, "KPI": { "TOTAL": "Total banners", "ACTIVE": "Active now" }, "FIELDS": { "TAG_AR": "Arabic tag", "TAG_EN": "English tag", "TITLE_AR": "Arabic title", "TITLE_EN": "English title", "SUBTITLE_AR": "Arabic subtitle", "SUBTITLE_EN": "English subtitle", "ACTION_AR": "Arabic CTA label", "ACTION_EN": "English CTA label", "IS_ACTIVE": "Banner is active", "IMAGE": "Banner Image", "UPLOAD_IMAGE": "Upload Image", "CHANGE_IMAGE": "Change Image", "SELECT_IMAGE": "Select Image", "ORDER": "Display Order", "ORDER_PLACEHOLDER": "1", "ACTIVATE": "Activate Banner", "STARTS_AT": "Starts At", "ENDS_AT": "Ends At", "TITLE_AR_PLACEHOLDER": "Banner title in Arabic", "TITLE_EN_PLACEHOLDER": "Banner title in English", "SUBTITLE_AR_PLACEHOLDER": "Short supporting line in Arabic", "SUBTITLE_EN_PLACEHOLDER": "Short supporting line in English", "TAG_AR_PLACEHOLDER": "New Offers", "TAG_EN_PLACEHOLDER": "New Offers", "ACTION_LABEL_AR": "Action Button (Arabic)", "ACTION_LABEL_EN": "Action Button (English)", "ACTION_LABEL_AR_PLACEHOLDER": "Shop Now", "ACTION_LABEL_EN_PLACEHOLDER": "Shop Now" }, "PLACEHOLDERS": { "TAG": "Fresh deals", "TITLE_AR": "Banner title in Arabic", "TITLE_EN": "Banner title", "SUBTITLE_AR": "Short Arabic supporting line", "SUBTITLE_EN": "Short supporting line", "ACTION_AR": "Shop now in Arabic", "ACTION_EN": "Shop now" }, "TABLE": { "TAG": "Tag", "TITLE": "Title", "ORDER": "Order", "SCHEDULE": "Schedule", "STATUS": "Status", "ACTIONS": "Actions" }, "MODAL": { "CREATE_TITLE": "Create banner", "EDIT_TITLE": "Edit banner", "SUBTITLE": "Manage the hero card content that appears in the customer home feed." }, "MESSAGES": { "LOADING": "Loading banners...", "EMPTY_TITLE": "No banners configured yet.", "EMPTY_SUBTITLE": "Create the first home banner to start managing the hero rail.", "REQUIRED_FIELDS": "Please complete the required banner fields before saving.", "DELETE_TITLE": "Delete banner", "DELETE_MESSAGE": "Are you sure you want to delete this banner? This action cannot be undone.", "CREATED": "Banner created successfully.", "UPDATED": "Banner updated successfully.", "ACTIVATED": "Banner activated.", "DEACTIVATED": "Banner deactivated.", "DELETED": "Banner deleted successfully." } }, "COUPONS": { "DESCRIPTION": "Manage discount codes, target stores, and activation periods.", "SEARCH_PLACEHOLDER": "Search by code, title, or store name", "ACTIONS": { "CREATE": "Add coupon", "ADD_NEW": "Add new coupon", "SAVE": "Save coupon", "CANCEL": "Cancel", "SELECT_VISIBLE": "Select visible results", "CLEAR_SELECTION": "Clear selection", "SEARCHING": "Uploading..." }, "STATUS_OPTIONS": { "ALL": "All statuses", "ACTIVE": "Active", "INACTIVE": "Inactive" }, "DISCOUNT_TYPES": { "FIXED": "Fixed amount", "PERCENTAGE": "Percentage" }, "FIELDS": { "CODE": "Coupon code", "TITLE": "Coupon title", "DISCOUNT_TYPE": "Discount type", "DISCOUNT_VALUE": "Discount value", "MIN_ORDER": "Min order amount", "MAX_DISCOUNT": "Max discount amount", "STARTS_AT": "Starts at", "ENDS_AT": "Ends at", "USAGE_LIMIT": "Usage limit", "PER_USER_LIMIT": "Limit per user", "IS_ACTIVE": "Coupon is active and ready for use", "APPLY_ALL_VENDORS": "Apply to all vendors", "APPLY_ALL_DESC": "When enabled, the coupon becomes global across the platform with one click.", "BENEFICIARY_VENDORS": "Beneficiary vendors", "BENEFICIARY_DESC": "If left unselected, the coupon will be global across the platform.", "VENDOR_SEARCH": "Search by vendor name" }, "TABLE": { "COUPON": "Coupon", "DISCOUNT": "Discount", "VENDORS": "Vendors", "SCHEDULE": "Schedule", "STATUS": "Status", "ACTIONS": "Actions", "MIN_ORDER": "Min order", "MAX_DISCOUNT": "Max discount", "NO_CONSTRAINTS": "No financial constraints", "ALL_VENDORS": "Global across all stores", "LAST_UPDATE": "Last update" }, "MODAL": { "CREATE_TITLE": "Add new coupon", "EDIT_TITLE": "Edit coupon", "SUBTITLE": "Define the discount, activation period, and beneficiary vendors." }, "MESSAGES": { "LOADING": "Loading coupons...", "EMPTY_TITLE": "No coupons yet", "EMPTY_SUBTITLE": "You can create a new coupon and link it to all stores or a specific group.", "DELETE_TITLE": "Delete coupon", "DELETE_MESSAGE": "Are you sure you want to delete this coupon? This action cannot be undone.", "CREATED": "Coupon created successfully.", "UPDATED": "Coupon updated successfully.", "ACTIVATED": "Coupon activated.", "DEACTIVATED": "Coupon deactivated.", "DELETED": "Coupon deleted successfully.", "NO_VENDORS_MATCH": "No vendors match the current search.", "REQUIRED_CODE": "Please enter the coupon code.", "REQUIRED_TITLE": "Please enter the coupon title.", "DISCOUNT_GT_ZERO": "Discount value must be greater than zero.", "PERCENT_MAX": "Discount percentage cannot exceed 100%.", "INVALID_DATE_RANGE": "The end date must be after the start date.", "USAGE_LIMIT_GT_ZERO": "Usage limit must be greater than zero.", "VENDORS_REQUIRED": "Please select at least one vendor or enable the 'Apply to all' option.", "DUPLICATE_CODE": "The coupon code already exists. Please choose another one." } }, "FEATURED": { "DESCRIPTION": "Pin vendor or master products into the customer home merchandising rails.", "API_HINT": "Controlled by", "ACTIONS": { "CREATE": "Add placement", "ADD_PRODUCT": "Add Product" }, "KPI": { "TOTAL": "Placements", "VENDOR_LINKED": "Vendor-linked" }, "TYPES": { "VENDOR_PRODUCT": "Vendor product", "MASTER_PRODUCT": "Master product", "VENDOR_PRODUCT_DESC": "Promote a product specific to a vendor", "MASTER_PRODUCT_DESC": "Promote a product from the unified catalog" }, "FIELDS": { "PLACEMENT_TYPE": "Placement type", "VENDOR_PRODUCT_ID": "Vendor product ID", "MASTER_PRODUCT_ID": "Master product ID", "NOTE": "Internal note", "IS_ACTIVE": "Placement is active", "TARGET_TYPE": "Target Type", "SELECT_VENDOR_PRODUCT": "Select Vendor Product", "VENDOR_PRODUCT_SEARCH": "Search by product name...", "SELECT_MASTER_PRODUCT": "Select Master Product", "MASTER_PRODUCT_SEARCH": "Search by product name...", "ACTIVATE": "Activate Placement", "NOTE_PLACEHOLDER": "Optional marketing context" }, "PLACEHOLDERS": { "NOTE": "Optional merchandising context" }, "TABLE": { "TARGET": "Target", "TYPE": "Type", "NOTE": "Note" }, "MODAL": { "CREATE_TITLE": "Create featured placement", "EDIT_TITLE": "Edit featured placement", "SUBTITLE": "Attach a vendor product or master product directly to the home merchandising rail." }, "MESSAGES": { "LOADING": "Loading featured placements...", "EMPTY_TITLE": "No featured placements yet.", "EMPTY_SUBTITLE": "Create the first placement and point it to a vendor product or a master product GUID.", "VENDOR_ID_REQUIRED": "Vendor product placements require a vendor product ID.", "MASTER_ID_REQUIRED": "Master product placements require a master product ID.", "DELETE_TITLE": "Delete featured placement", "DELETE_MESSAGE": "This merchandising placement will be removed from the featured products rail.", "CREATED": "Featured placement created.", "UPDATED": "Featured placement updated.", "ACTIVATED": "Placement activated.", "DEACTIVATED": "Placement deactivated.", "DELETED": "Featured placement deleted.", "REQUIRED_VENDOR_PRODUCT": "Vendor product placements require a vendor product selection.", "REQUIRED_MASTER_PRODUCT": "Master product placements require a master product selection." }, "EMPTY": { "ACTION": "Add First Product", "TITLE": "No Featured Products", "MESSAGE": "No product has been designated as featured. You can add a product to promote it on the home page." }, "TOAST_TITLE": "Featured Products", "SEARCH_PLACEHOLDER": "Search featured products...", "SEARCHING": "Searching...", "NO_RESULTS": "No results found" }, "HOME_SECTIONS": { "DESCRIPTION": "Choose a level-3 subcategory, select one of the approved section themes, and optionally schedule when the section appears.", "API_HINT": "Backed by", "ACTIONS": { "CREATE": "Create section" }, "KPI": { "TOTAL": "Dynamic sections", "SUBCATEGORIES": "Available subcategories" }, "FIELDS": { "SUBCATEGORY": "Subcategory", "THEME": "Theme", "PRODUCTS_TAKE": "Products to show", "ALWAYS_VISIBLE": "Always visible", "IS_ACTIVE": "Section is active" }, "PLACEHOLDERS": { "SUBCATEGORY": "Select a level-3 category", "THEME": "Select theme", "PRODUCTS_TAKE": "8" }, "THEMES": { "soft-blue": "Theme 1", "fresh-orange": "Theme 2", "bold-dark": "Theme 3" }, "HELPERS": { "PRODUCTS_TAKE": "This controls how many products the home feed will render in this section.", "SCHEDULE_ALWAYS": "This section will stay visible all the time until you disable it.", "SCHEDULE_WINDOW": "You can set a start date, an end date, or leave one side open." }, "TABLE": { "SUBCATEGORY": "Subcategory", "THEME": "Theme", "TAKE": "Take" }, "MODAL": { "CREATE_TITLE": "Create home section", "EDIT_TITLE": "Edit home section", "SUBTITLE": "Pick a level-3 subcategory, choose the card theme, and define how many products the home feed should render." }, "MESSAGES": { "LOADING": "Loading home sections...", "EMPTY_TITLE": "No dynamic home sections yet.", "EMPTY_SUBTITLE": "Create one and bind it to a level-3 subcategory like Bakery or Meat.", "NO_SUBCATEGORIES": "No level-3 catalog categories are available yet. Add subcategories first.", "REQUIRED_FIELDS": "Please choose a subcategory and complete the required section fields.", "DELETE_TITLE": "Delete home section", "DELETE_MESSAGE": "This dynamic section will disappear from the admin marketing inventory and the home feed.", "CREATED": "Home section created.", "UPDATED": "Home section updated.", "ACTIVATED": "Home section activated.", "DEACTIVATED": "Home section deactivated.", "DELETED": "Home section deleted." } }, "VISIBILITY": { "DESCRIPTION": "Toggle fixed home sections without redeploying the customer app or touching hardcoded flags.", "API_HINT": "These flags come from", "CARD_DESCRIPTION": "Controls whether the customer home endpoint should expose this fixed section.", "ENABLED": "Enabled", "DISABLED": "Disabled", "KPI": { "MANAGED": "Managed sections", "ENABLED": "Enabled now" }, "ACTIONS": { "SAVE_STATE": "Save explicit state" }, "MESSAGES": { "LOADING": "Loading home visibility settings...", "ACTIVATED": "Section enabled.", "DEACTIVATED": "Section disabled.", "SAVED": "Section state saved." } }, "PRICE_VISIBILITY": { "TITLE": "Product Card Prices", "DESCRIPTION": "One control for showing or hiding prices on every product card in the customer app. Product details pages still show prices normally.", "TOTAL": "Total products", "VISIBLE": "Prices visible", "HIDDEN": "Prices hidden", "STATUS": { "LOADING": "Loading", "VISIBLE": "Visible on all cards", "HIDDEN": "Hidden on all cards", "MIXED": "Mixed state" }, "ACTIONS": { "HIDE_ALL": "Hide all prices", "SHOW_ALL": "Show all prices" }, "MESSAGES": { "SHOWN": "Prices are now visible on all product cards.", "HIDDEN": "Prices are now hidden on all product cards." } } } }